| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEStreet Address SW 10 Street Cell: PHONE NUMBER AVAILABLEMiami, FL Street Address
Summary Of QualificationsTeam-oriented military Veteran and Business professional with 1+ years of experience specializing in accounts receivables, customer service, and account reconciliation. Ability to work hard and go beyond the employers expectations. Careful attention to detail, excellent communication skills, and accuracy in financial transactions.Adept at utilizing electronic databases and software to review and compile financial information. Bringing forth high quality organizational skills and a self-motivated drive to achieve excellence.Key StrengthsExceptional customer and personal service skills.Proficient monthly account reconciliation and financial skills.Familiarity with bank products and services.Solid comprehension of balancing currency, cash, and checks.Excellent verbal and written communication skills.Flexible and adaptive to new environment, methods, and systems.Bilingual (English and Spanish).Able and willing to assist co-workers and supervisors in a cooperative manner.Outstanding interpersonal, leadership, and organizational skills.Computer Savvy; Microsoft Office, including Word, Outlook, and PowerPoint.AchievementExceeded monthly budget by identifying overpayments on a consistent basis, resulting in an increase in revenue from 2007 to 2008 for Affiliated Computer Services.Work ExperienceAdvance Auto Parts 5/2023 - currentSalespersonProvide excellent selling experience for DIY customer visits and phone callsAchieve personal sales goal and help store achieve its sales goalsProvide DIY services including battery installation, testing, wiper installs, etc.Maintain store product and operational standardsResponsible for inventory processes including truck put away, shoot outs, cycle counts, Back stock, etc.KPI daily, quarterly resultsNissan Auto Nation, Miami, FL 07/2021 12/2021Assistance Service ManagerSet, confirm and prepare for appointments with 30+ customers daily so they can have a great service experience.Meet or exceed targeted sales goal of $ 45,000.00 monthly and the targeted customer satisfaction index (CSI).Greet customers in a friendly manner when they arrive.Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.Produce repair orders for customers, including cost and time estimates, with full transparency.Communicate frequently with technicians and parts associates to ensure timely completion of work.Follow up with customers on the status of their vehicle, based on how the customer wants to be informed (e.g. text message, face to face, phone call).Gain superior product knowledge to effectively help customers by participating in ongoing virtual training and team meetings.RNSL Management LLC, Miami, FL . 04/2021 04/2021COVID-19 Entry Point Screener Temporary ContractEnsured COVID-19 health safety measures were being adhered to when entering the Bruce W. Carter VA Medical Center.Welcomed staff, patients, and visitors at the checkpoint(s), took temperatures with a thermal thermometer, and completed COVID-19 screening questions.Followed locally established procedures in directing those who answer Yes to screening questions or have an abnormal temperature level to a designated area for further care by the medical staff.Assisted with escorting 3 4 screened patients to and from medical appointments within the facility daily.Ensured all individuals entering the clinics are wearing masks or handing out masks as necessary.Extra Space Storage, Miami, FL. 08/2020 11/2020Assistant Store ManagerAs an Assistant Store Manager for a new Extra Space Storage store, rented/moved out storage units, conducted daily walk-through of the facility, completed collection calls, collected payments, locked customers units for non-payment, and made sure units are in good condition.Handled 10 or more in-bound calls daily and assisted customers in front counter for truck/trailer/storage reservations, sales and billing inquiries.Performed clerical work and maintained files and records organized.Cleaned storage units that move out, which included, wiping down of walls and doors, sweeping, moping and tagging properly.Developed outstanding customer relationships by identifying storage needs and offering best solutions.Promoted sales through unit rentals, insurance of rentals, and moving materials.Select Contribution: Highly recognized by store customers for providing outstanding customer service which led to more referrals and repeat customers.AVIS Budget Group, Miami, FL. 02/2020 04/2020Vehicle Return RepresentativeQualified 100+ customers daily to rent vehicles and helped customers to choose the appropriate car to rent.Handled multiple phone lines to make reservations, answered customer questions and gave quotes.Provided advice on a wide variety of products and services such as GPS, tablet and insurance to increase sales and profit margins.Processed transactions of vehicle rental, insurance coverage and processed payments in connection with credit card using the computer system.Maintained outstanding customer service and responded quickly to needs and complaints.Affiliated Computer Services (ACS), Miami, FL. 06/2007 11/2008Staff AuditorPerformed an average of 40 onsite facility audits semi-annually of hospital and medical centers for fiscal compliance in order to provide recommendations and improve metrics.Completed coding and billing audits daily, weekly and monthly based on area of focus using CBAS/Hospital Information System (HIS) accounting/IT software.Prepared final audit summary reports outlining audit findings and provide results to the hospital and insurance carrier in order to determine compliance rating and corrective action plans.Partnered with various departments including the Refunds Department and Accounts Payable/Receivable Department to ensure policy and procedures were being followed.Performed other functions as required by the Audit Supervisor or Manager.Walgreens CO., Hialeah, FL. 01/2006 06/2007Assistant ManagerAssisted in the supervision of 6 hourly employees while making certain they perform at their highest level.Analyzed Profit and Loss Statement, developing Plan of Action to improve store profitability.Open/Close Store Operations - Counting all opening and closing registers, entering all daily sales reports and goals.Stockroom - Incoming/Outgoing packages per UPS - Scanned products to make sure they are properly priced and placed them in their proper location in the stockroom or restocked the sales floor.Team Detailed Display Arrangements - Changed and moved displays according perimeter pack provided by corporate headquarters, making sure that signage is in place.Miami Dade County Health Department, Miami, FL. 06/2005 01/2006Administrative AssistantProvided high-level administrative support to the Public Health Preparedness (PHP) program by organizing Emergency Action Plans for environment, health and safety.Registered clients and guests in building security system, maintained log sheet of visitors and directed to appropriate conference room, office and/or floor.Answered and screened high volume incoming calls and setup conference calls.Performed general secretarial duties, including meeting scheduling, appointment setting, transcribing, faxing, and mailing for the PHP program.Managed filing system for over 500+ business portfolios ensuring confidentiality of sensitive data. Ordered, received, and maintained just-in-time inventory levels of office supplies.Military Training:Petroleum Supply Specialist, U.S Army, Ft Benning, GA, 05/2009; Honorable Discharge.Volunteer Service:Helper, Broward County Homeless Shelter, Broward, FL. 01/2015 02/2015Served the homeless population at lunch time a hot meal with a drink.Sorted out non-expired canned goods from expired canned goods for consumption.Interacted with the homeless population to provide emotional support.Filtered thru and organized back room with materials and toys for toy drive.Education:Bachelors Degree in Business Administration, Florida International University, Miami, FL., 2003 2011.GPA: 2.94.Other Relevant Training/Certifications:Peer Support Specialist Certification, Bruce W. Carter VA Medical Center, Miami, FL., 2018. |
