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ContactAdept in Microsoft Oce Suite and First Resort Systems, I signicantly enhanced guest experiences at Lion Square Lodge by leveraging strong interpersonal skills and a knack for seamless service coordination. Promoted for outstanding performance, I excel in fostering relationships and ensuring guest satisfaction, demonstrating a unique blend of technical prociency and empathetic client engagement. P r o f e s s i o n a l SummaryS k i l l sMicrosoft Oce Suite First Resort SystemsSaockFRONT DESK AGENT/NIGHT AUDITORLION SQUARE LODGE  VailOct 2012 - Sep 2023FRONT DESK AGENT/CONCIERGETHE CHRISTIE LODGE  AvonNov 2008 - Sep 2012EDUCATOR/COUNSELORCOMMUNITY SYSTEMS INCORPORATED (C.S.I.)  Annandale Jan 2005 - Dec 2008E x p e r i e n c eWorked as front desk agent assisting guest, checking in and directing guests to their room and location of building and areaDeveloped and maintained strong working relationships with internal staff to ensure guests had a seamless experienceAssisted the ski valet and concierge desk when there wasn't enough staff Night Audit  Printed out day's reports for managers, bellmen and concierge Handled all nightly check-ins and walk-ins.Created exceptional vacation experiences by coordinating transportation, dining, ski school, on-mountain activities, dog sledding, snowmobile tours and other off-mountain activities Worked as front desk agent assisting guests with check in process and directing guests to their room and location of Beaver Creek Resort and all adjacent bus stops to help guests maneuver throughout Avon After receiving a promotion in 2011, I was promoted to concierge where I had to plan all hotel activities. Worked with autistic clients to improve quality of life, providing transportation, friendship and counseling
SENIOR DECKHANDARGOSY CRUISES  SeattleJan 2000 - Dec 2002Taught independent living skills and increased independence in my clients' private home setting Helped client Steven achieve goal of grocery bagger before leaving for Colorado which we both did weekly. Was promoted to senior deckhand where I was responsible for ensuring passenger comfort and safety During my harbor tours of Elliot Bay I was responsible for organizing and leading the tours of downtown SeattleBased on my performance of the harbor tours, I was promoted to senior manager of the water-taxi. Jan 2001 NORTHERN VIRGINIA COMMUNITY COLLEGEJan 2001 NEW RIVER COMMUNITY COLLEGEJan 2001 EAST CAROLINA UNIVERSITYJAMES W. ROBINSON HIGHSCHOOLEducationReferences available upon requestReferences