Candidate Information Title Quality Assurance Improvement Target Location US-VA-Chesterfield Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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ELLENJURCSAKEMAIL AVAILABLEPHONE NUMBER AVAILABLEChesterfield, VA, Street Address
To obtain a position utilizing my work experience, skills, and education promote opportunity and professional growth while making positive contributions in a work environment. Objective:Brandywine Valley Consultants Inc.- Quality Assurance Specialist Chesterfield, VA  02/2021 to 02/2024 Implemented key quality strategies, including initiation and management of provider, client, and/or community services. Resolved concerns, complaints, and questions with successful resolution. Migrating documents from one system to another. Kept track of work, avoiding duplicates, documenting progress, minimizing errors. Prepared for Quality improvement Compliance surveys and audits; and other federal and state required quality guidelines. Created, managed, and complied the required documentation to maintain critical quality improvement functions. Evaluated projects and program activities and results to identify for improvement, Reviewed narrative reports to interpret regulatory specifications, explain programs and results of services, and document findings and limitations of department locality. Review of progress notes and preparing for audits while conducting internal audits and assessed methods for continual success. Directed quality improvement activities, meetings, and discussions with and between other departments within the organization and appropriate locality. Acted as a lead specialist to provide project-, program-, and or initiative direction and guidance for other specialists within the department and/or collaboratively with other departments. Maintained communication with support-, and or case managers/coordinators. Knowledge and experience with Excel, data reporting, analysis and/or interpretation. Medicaid and Medicare service hours (WAMS) and billing codes. Matoaca Construction LLC.  Office ManagerChesterfield, VA  05/2014 to 01/2021 Applied payments to open receivable balances by retrieving Excel files, reviewing, and reformatting Excel spreadsheets, and uploading payments in QuickBooks. Responded immediately and accurately to all billing dispute inquiries. Explained new services to new and existing customers. Logged all calls into membership computer system. Gathered information from customer feedback and complaints and worked strategically to resolve them. Oversaw the entire process of renewing customer contracts. Developed and implemented strategies to ensure high renewal rates. Interacted with customers to understand their needs, address concerns, and negotiate renewal terms. Build and maintain strong relationships with key customer contacts. Collaborated with sales (vendor and or supply companies), customer success, and other teams to negotiate contract terms, pricing, and terms of renewal. WORK EXPERIENCE:SKILLS Microsoft expert DocuSign Project management Business analysis Analytical skills Verbal and nonverbalcommunication Salesforce QuickBooks Creative problem-solving Customer Service Specialist Adaptability, Diversity, Equity, andInclusion 60 WPM Typing Administrative Assistant Duties Google WorkspaceEDUCATIONContinued Education Courses2023-PresentJohn Tyler Community CollegeAssociate degree in Applied Sciences2014-2016John Tyler Community CollegeAssociate degree in General Studies2010-2012Matoaca High School Graduate 2009CERTIFICATIONS/MEMBERSHIPSHIPAA Compliant ProfessionalSHRM-CP Membership