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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Street Address EMAIL AVAILABLESummaryI have acquired 19 years of customer service experience. I pride myself in being dedicated, determined, and dependable. I am eager to absorb all new knowledge and skills to be able to excel in my role. I aim to exceed my customers' expectations by actively listening, empathizing, and by going above and beyond for each customer, within company policy, to provide a one interaction resolution which ensures I'm delivering a personalized wow experience to each customer. ExperienceCustomer Advocate II, Carvana, Atlanta, GAI answered inbound calls to assist customers in their new and existing vehicle purchases by utilizing multiple systems at once, while also upselling our auto care products. I provided a wowing customer experience by actively listening, and using our company's principles i.e. Passion, Clarity, Empathy, Commitment, Anticipation proving that Every Customer Matters. I was promoted to a Customer Advocate II role, a team that handles de-escalations by showing empathy, actively listening and getting to the root cause of the issue to allow for a one call resolution. 01/2022-11/2022In-Home Tech Expert, Asurion, Atlanta, GAI delivered and set up replacement devices to our customers' homes through our same day delivery program.I actively listened to my customers to provide technical education, self-help options that provided an individualized customer experience.I was able to upsell/enroll our customers in our home services programs by educating them on our products and services,06/2019-04/2020Chat Coach, Telenet, RemoteI was promoted from a customer support role to a chat coach position, which involved me coaching and managing a team of chat support agents.I conducted quality assurance review sessions by reviewing agents chat sessions, which allowed me to coach each agent to help increase areas that may need improving such as metrics, and/or attendance. I organized team building meetings and overseen disciplinary coaching sessions/actions. I assisted with new hire training classes to prepare our new hires for success on the production floor. 03/2017-02/2019 |
