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Click here or scroll down to respond to this candidateCandidate's Name
Phone: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLEPROFILELooking to obtain a multifaceted role that requires versatility, attention to detail, dependability, and commitment to customer satisfaction. Experience in a client-facing role communicating, researching, documenting and resolving escalations efficiently and effectively. Dependable team player who can work with a range of personalities and has demonstrated leadership abilities.SKILLSProficient in data entryDetail-oriented with analytical skillsCustomer service and administrative skillsHuman Resource experience with the ability to maintain confidentiality of informationLeadership experienceProficient in Microsoft Word, Outlook, Microsoft Teams, PowerPoint. Intermediate in ExcelProficient in Workday, Remedy, Salesforce, ICOMS, & CSGEDUCATIONAPHR Certification-In Progress March 2023 - PresentThe College of Westchester, White Plains, NY June 2014Associate in Applied Science-Business Administration Management/MarketingCum LaudeDr. Milton E. Cagan Award for Academic Achievement RecipientPROFESSIONAL EXPERIENCECharter Communications (Spectrum Enterprise)Enterprise Resolution Manager August 2022 - PresentEnsure the timely resolution of all open actions by monitoring and responding to client technical support and billing issues to take appropriate actionDrive the resolution of client issues by escalating complex issues, providing leadership and bringing together the required support teams to collaboratively resolve issuesEstablish and monitor internal control procedures to support assigned accounts and provide contract information for tracking and submission to regulatory agencies as neededEncourage long-term client retention by probing for current levels of satisfaction while overcoming concerns and resolving client issuesNew Hire Supervisor September 2017 - April 2022Effectively lead a team of new hires in billing and repair utilizing supervisory skills including, but not limited to time management, effective planning, clear and concise communication and coaching skillsContributed to the company vision of being the industry leader in customer service through, quality, commitment, courtesy and teamworkAssisted with recruiting and staffing candidates from internal and external sources.Partnered with human resources partners and leadership to resolve employee challenges.Fresenius Medical Care May 2022 - August 2022Patient Intake Coordinator (Remote)Worked in a fast-paced environment managing an average case load of 75 100 patientsEnsured that patient referrals must be done timely and in compliance with company standard operating procedures along with all local, state and federal regulatory requirementsPerformed case management while serving as the primary liaison with referral sources, clinics, and discharge plannersServed as the primary contact for the initial administration of patient referral calls and communications regarding patient admission to the clinics (chronic and/or acute) and home programsCollaborated with facility staff and various levels of management to effectively resolve issues impacting a patient's admissions processTerra Management-(contracted through OfficeTeam) May 2017 - September 2017Community Administrator (Assistant Property Manager)Assisted Community Managers with daily functions for the Homeowners Association and condo communitiesProcessed applications (architectural, leasing, purchase, and clubhouse reservations)Leasing applications: run backgrounds checks, review to ensure complete packet is submitted for review and approval. Followed-up with applicants in a timely matterCoordinated preparation of materials for Board meetings, such as agenda, financial statements, delinquency report, litigation reportsFresenius-(contracted through Aerotek) March 2017 - April 2017Electronic Intake CoordinatorElectronically processed incoming fax referrals and phone in referrals for patients seeking dialysis treatmentProcessed patient insurance verification and authorization request with Commercial Providers, Medicare, Medicaid, and VAHandled protected patient information and medical records with careMaintained and update daily database of patient referral information in MS ExcelOrthoNet-(contracted through Aerotek) February 2017 - March 2017Provider Service RepresentativeDistributed information to providers and staffMonitored of services to ensure providers satisfactionEscalated provider calls to ensure first call resolutionHandled EOBs, Refund Requests & Stop Payment requestsMontefiore-SECC June 2015 - October 2016Medicaid InterviewerClerical functions which include filing, new patient registration, and insurance verificationPrepared and submitted claim appeals and follow-up on outstanding claim paymentsTracked, updated, and communicated insurance information to team members, including benefits, authorization status/updates and level of careInterviewed patients & family members to determine Medicaid eligibilitySubmitted New Medicaid institutional/community applications for NYC & Westchester county residents |
