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Click here or scroll down to respond to this candidateOTTOBATISTAEMAIL AVAILABLE PHONE NUMBER AVAILABLEWilton Manors, Florida Street Address
PROFESSIONAL SUMMARYDedicated Airbnb Host with over 3 years of experience, achieving top satisfaction, referrals and repeat business. Bilingual: Fluent in English and Spanish. Organized and coordinated space tours and answered questions regarding properties and neighborhoods, assessing and addressing individual needs of guests. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Seeks full-time position that offers professional challenges utilizing interpersonal, time management and problem-solving skills. SKILLS Strong Organization Booking Management Effective problem solving Exceptional communication Guest RelationsWORK HISTORYAirbnb Host Self - Wilton Manors, Florida 12/2020 - 03/2024 Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations. Accommodated last-minute requests to address needs of guests, achieving top guest satisfaction and repeat business. Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay. Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere. Developed a comprehensive house manual to provide clear instructions for guests. President/Owner One Source Distribution Center, Inc. - Pompano Beach, Florida 11/2011 - 12/2020 Hired and managed employees to maximize productivity while training staff on best practices and protocols. Increased customer satisfaction through continuous improvement initiatives and excellent customer service. Managed crisis situations effectively while minimizing disruption to daily operations. Enhanced company performance by implementing strategic plans and overseeing daily operations. Prepared annual budget forecasts and monitored performance to meet organizational objectives. Drove revenue growth by expanding product offerings and identifying new market opportunities. Cultivated strong relationships with external partners to foster collaboration and maximize resources. Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities. Established innovative policies to improve organizational performance and increase customer satisfaction. Employed optimal safety practices to reduce worksite complaints and hazards. Launched new products successfully into the market after meticulous research, planning and marketing campaigns. Led operational team in development, rollout and management of new product lines. Established and maintained strong relationships with customers, vendors and strategic partners. Represented organization at industry conferences and events. International Sales Manager Fitness & Nutrition Center, Inc. - Pompano Beach, Florida 11/2005 - 02/2010 Retained 100% of clients and brought in new clients resulting in increased revenue and improved customer satisfaction scores. Traveled from U.S. to many different countries to reach customers in international markets. Collaborated with Regional Sales Managers to make strategic sales decisions. Resolved issues escalated by different departments to satisfy customers and increase confidence in products. Motivated salesforce to achieve goals through incentives and rewards. Maintained a high level of industry knowledge, attending conferences and engaging in continuous professional development to stay ahead in the ever-changing global marketplace. Organized successful trade show events to showcase products, generating increased brand awareness and attracting new customers from around the world. EDUCATIONUniversity of San Francisco - San Francisco, California 12/2004 Bachelor Of Business Administration: International Business Riverside Military Academy - Gainesville, Georgia 06/1980 High School Diploma |
