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Candidate's Name
https://LINKEDIN LINK AVAILABLE         Street Address .603.8494                           EMAIL AVAILABLE


Senior Software Engineer
Design software and collaborate with teams for optimized experience

Excel at designing and maintaining software, including overall project management for entire life cycle of a
program from software design, code optimization, and problem solving through to technical documentation.
Utilize communication and leadership skills to mentor team members with code documentation and user job
aids as well as to answer questions about applications from technical and non-technical users.

-   Programming / Coding Languages and tools: HTML, ASP, ASPX | JavaScript, Java, Typescript | Visual
    Studio .net, .net Core | VS code | Visual C#, C++, C# | Visual Basic | Rest API, JSON, XML | Angular |
    GO, Python, PHP | Git, DevOps (Azure, AWS) | Microsoft SQL Server, MySQL | MongoDB | Testing
    (xUnit, Selenium, others)
-   Server and Operating Software: Windows Server 2019, 2022 | Windows 10, 11 | Raspberry PI | Linux |
    UNIX | IIS | Microsoft Exchange
-   Other software programs: Office (Microsoft, OpenOffice) | Postman | Hyper-V | AWS cloud services |
    Jira | Docker | TeamViewer, VNC

Experience

PITNEY BOWES, Samford, CT (Remote)
Senior Software Engineer                                                                           2012 - 2024
Developed proof of concept software, collaborated with clients / users / business analysts to improve optimize
code, diagnosed and tested changes, and mentored other team members in IT skills.
    Analyzed need and customized code for software to fit client workflows, which included adding a return
    package workflow to an intelligent locker solution.
    Developed agile cases (epics, user stories, bugs, tasks) for the team for implementation of projects; in
    return package workflow, wrote 1 epic, 3 user stories, 26 tasks, and multiple bugs.
    Provided quotes on amount of work effort required for custom changes or workflows, enabling software to
    meet client's need.
    Developed proof of concepts for new software enhancements, which generated new sources of income.
    Worked with team members on adapting to new software releases, reducing time from concept to release +
    25% with more effective communication.
    Reviewed changes to programming code via source code management software, reducing need for patches
    +30% with more structured programming methods.
    Created documents for release notes and job aids for internal and external individuals, reducing need for
    follow-up training.
    Developed and ran tests for release of new versions of software, decreasing number of bugs after releases.
    Programmed automated unit tests for pipeline of code changes, reducing testing time by over 50% over
    straight manual testing.
    Led monthly training sessions with team members (up to 20, and recorded for others) covering multiple
    items (programming standards, new concepts, internal software changes).
HAWKEYE INSURANCE SERVICES, INC., Carrollton, TX (Hybrid)
Director of IT                                                                               2004 - 2012
Kept IT systems operational, developed new insurance management software to handle servicing insurance
needs, and lead team to update internal software. Consulted with users to determine new requirements for
software.
    Innovated new web-based system to bill and track policies, which replaced 3rd-party system using .net
    programming; reduced cost of administration of policies, allowed remote users to lookup and/or change
    information real time, and increased amount of data available for reporting to management.
    Updated 3rd-party software for company (Microsoft Office, Windows OS).
    Trained users in use of new and updated software by creating recordings and documentation for internal
    and external users and holding meetings to review new items with staff.
    Oversaw change of programming language (from C# to PHP) for internal sites, certifying all internal
    software was using the same programming code.
    Reduced updating time of internal database files +35% by re-writing code.
    Minimized time for monthly billing process +10% by improving report queries.
    Wrote new code, which increased efficiency of daily close-out procedures + 80%.
    Improved 3rd-party billing program +20% by updating code and relational database structures.


Education

-   Bachelor of Science (BS), Computer Science, Stephen F. Austin State University, Nacogdoches, TX
-   Coursework towards Master of Science (MS), Geographic Information Systems (GIS), Murray State
    University, Murray, KY