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Click here or scroll down to respond to this candidateCandidate's Name
HUMBOLDT, TN Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYDedicated and self-motivated administrative and customer service professional with over 16 years of experience. Specializes in managing large staffs and motivating teams to achieve goals. Expertise in providing high levels of customer service to create customer loyalty and future company revenue. Proven record of collaborating with internal and external departments to streamline operations and ensure high levels of customer satisfaction.Demonstrates strong analytical and problem-solving skills, with the ability to make well, thought out decisions. Possesses excellent written and verbal communication skills, including active listening and conflict resolution. Capable of meeting deadlines and assignments in a timely manner with minimal supervision. Capable of working remotely/virtually from a home-office environment while handling high-volumes of inbound and outbound calls, emails, and chat requests.Technical Proficiencies: Microsoft Office Suite WindowsCORE COMPETENCIESLeadership Customer-Driven Organization De-escalation Goal Oriented Tech Savvy Prioritization MultitaskingCritical-Thinking Adaptable & Flexible Punctual & Reliable Time-Management Results-Driven Employee BenefitsPROFESSIONAL HISTORYOperations Specialist GMP Metal Products (September 2015 Present)Developed relationships and built rapport with customers to assist with order placements and resolve conflictsManaged inventory systems to accurately place orders for merchandise; create purchase orders; process accounts payableCreated systems to document and process receipts and verify truckloads/shipments accurately and efficientlyManaged calendars to schedule drop offs and pick ups according to customer requests and business demandsAttended production meetings to ensure daily goals are achieved within strict deadlinesInterviewed, hired, and trained new employees on company policies, procedures, and best practicesProvided human resource assistance related to processing employee insurance, processing payroll, verifying time sheets/attendance, and approving vacation requestsCustomer Service Representative Applied Industrial Technologies / Manpower (July 2015 September 2015)Manage high volumes of inbound and outbound calls via a multi-lined phone system to answer client inquiries, troubleshoot technical issues, and verify order statusProvided high-level administrative support to document calls and increase overall efficiencyAccurately entered purchase orders and verified receipts of products received to ensure complete customer satisfactionShipping & Receiving Clerk Midwest Air Technologies / PPL (September 2014 July 2015)Observed and identified logistical issues and developed/implemented solutions to increase productivityUtilized SAP systems to accurately pick and print orders, schedule pickups, and follow up with deliveriesWorked accurately and efficiently in a fast-paced, high-pressure environment, consistently maintaining strict deadlinesPerformed data-entry, filing, and processing of company documentsShipping Clerk / Line Lead / Test Technician King Technologies (July 2004 July 2014)Created daily assignments for employees to streamline operations and maximize productivityManaged testing of business telephone systems, verifying specifications, reviewing technical instructions, and assembling/disassembling systems for analysisScheduled deliveries and pickups based on customer requests and most efficient traffic routesMaintained correct inventory by invoicing and processing orders accuratelyEDUCATIONAssociate of Business: Business Administration Jackson State Community College (In Progress)High School Diploma Humboldt High School |
