Candidate Information Title Technical Support Service Desk Target Location US-SC-Taylors Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Provided technical support to development team members andapplication users in person or by telephoneConsulted with technical support, network administration, and database administration areas to ensure coherent total design of the system and to resolve any technology issuesProvided system support during deployment of new hardware and software to the Network Engineering TeamSupported over 1,Street Address  users to resolve wired, wireless, VPN, and network authentification issuesCollaborated with other network operation center teams to identify and resolve wide area network, firewall, security, and DDI issues effecting the local area networkH A R D S K I L L SProficient in Active DirectoryEndpoint and SCCMBitlockerRemote Desktop ProtocolLocal and global service desksupportACD/PBX managementPXE Boot ImagingSoftware installation andconfigurationAutoDesk, Service-Now, andHelpdesk experienceCloud management includingSymnatec,Backup and recoveryDatabase auditingP R O F E S S I O N A L E X P E R I E N C EIT Production System SupportYANFENG INTERIORS 2016-2023W I L F E R D B R O C KI T E N G I N E E RManaged updates and communications between the third party security vendors and the IT departmentAllocated monthly departmental expenditures between equipment and software purchases on a month to month basisReviewed all departmental expenditures, prepared, and monitored budgetsOversaw all upgrades and installs of new equipment and software Executed daily server maintenance and provided 24/7 support to over 1,000 PC desktops and workstationsSystem Engineer, SupervisorMCI WORLDCOM 1986 - 2006Managed a team of 7 service desk associates, including 1 supervisor Distributed and monitored customer incidents and tasks to associates Provided first level troubleshooting for remote access tools, hardwares and softwares, and general connectivity issues for over 50 companiesTriaged and resolved large scale outage issues by implementing first and second level supportAssisted management with monitoring technical and daily operations to track and improve efficiencies and minimize risks Service Desk EngineerCRITIGEN 2007 - 2016PHONE NUMBER AVAILABLEEMAIL AVAILABLEC O N T A C TLINKEDIN LINK AVAILABLES O F T S K I L L SConflict resolutionTime managementCreative problem solvingTeamworkOrganizationAdaptabilityCommunicativeSelf-starterInnovative