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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Harvard Dr. S.E.Warren, OH Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective:To obtain, a position where I am able to use my skills and qualifications to advance in a company.Profile:Motivated, personable - business professional. Talent for quickly mastering technology. Diplomatic and tactful. Demonstrated history of producing accurate, timely reports for meetings and CITs.Flexible and versatile under pressure. Poised and competent with a demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.Expert level of knowledge of Windows desktop computer applications, CRM and Microsoft Office. Knowledge of office equipment. Strong ability to navigate web and email with high competency knowledge.Professional Experience:AT&T WFH-Boardman, OHMSS- Sales & Service/Mi60March 2020-present Professionally and Enthusiastically sale and introduce new products Monitor, Train and Coach New employees Make appropriate recommendations for products and equipment for customers Consistently exceeded goal expectatios Assisted new and experienced frontline leaders research and account based questioning Assisted frontline leaders in transition from training to the sales floor Kept a positive attitude and promoted a team environment. Promoted customer satisfaction on escalated calls via avaya and the new smartchat methodAT&T Boardman, OHCustomer Service Representative/Survey AnalystSeptember 2014 March 2020 Monitor, Train and Coach New employees Reviewed and analyzed the plans and bills Consistently meet goal expectations Report and file claims when goals are not being met Participate and complete all training requirements and conference calls Strive to be better each and every day Talk to customers regarding escalation issues and find all options for positive outcomesVallourec Star Youngstown, OHProduction Operator January 16, 2012 September 30, 2014 Burning and Welding PLC CITs Piercer Operator, Roll Building, Chock Building Crane Training/Operator Quality Inspection, Hyrdotester, UV Coater, Bundling, WMS, Saws Certified tow motor operatorlicense valid till 2015 Lean Training with problem solving techniques including Six Sigma or Shainin Autonomous Maintenance Blue Print ReadingAnthem Blue Cross and Blue Shield Youngstown, OHCustomer Service Representative 3/Assistant SupervisorMay 2007 January 2012 Coordinates, supervised & accountable for all activies for approximately 25 employees Ensure task completion & performance goals (AHT, Quality and Adherence) Identifies & resolves operational problems & escalations Provides coaching & feedback to team, format corrective actions Conducts annual performance reviews for teamSummit County/Portage County Jobs& Family Services Akron, OHCase Manager for 250+ Clients August 2002 - May 2007Mobile Medical Corporation Rocky River, OHOffice Manager/Recruiter August 2000 - August 2002Kraftmaid Cabinetry Middlefield, OHData Entry Clerk/Office Specialist May 1995 August 2000Education:Kent State UniversityAA in Liberal Arts, 2000BA in Liberal Arts, 2002Military:United States Army Fort Dix, NJ & Kitzigen, W. Germany94 Bravo July 1985 - September 1987REFERENCES: Upon Request |
