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Title Customer Service Associate Director
Target Location US-VA-Richmond
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Woodger CircleLouisa, VA Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjective:To obtain a position utilizing my skills, experience, and excellent work ethic with an employer who expects and rewards exemplary work.Skills:-Management experience -Communication skills-Trained new employees -28+ years of Public Sector experience-Time management skills -Customer service skills-Data entry skills -Proficient in Microsoft Office Suite-Detail oriented -Organizational skillsExperience:CHO1 Fulfillment CenterFishersville, VAFC Associate 1-Received and put away inventory in an organized fashion.-Viewed orders prompts on screen and collected customer orders.-Performed quality inspections to ensure products met quality requirements.-Operated Power Industrial Truck Tugger (PITT) to move processed mail to stowing locations. United States Postal ServiceCharleston, SCActing Postmaster OIC/Mail Processing Clerk-Supervised and trained 130 postal associates for the distribution facility.-Twice named Employee of the Month.-Designed and implemented new and more efficient mail delivery routes.-Introduced measures that improved customer service wait times.-Monitored and adjusted employees hours to save the company revenue.-Consistently exceeded production and service goals.-Filled in for Postmaster when on training or vacation. American Postal Workers UnionCharleston, SCAssociate Director-Oversaw and handled grievances and complaint protocols for over 13 postal offices.-Conducted background investigations and collected data for verification.-Investigated employee grievances, unemployment hearings, and workmens compensation claims.-Responsible for mediation procedures between management and employees. Education and Training:Coppin State University, Baltimore, MD-Bachelor of Science  Management Science

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