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Click here or scroll down to respond to this candidateCandidate's Name
Hampton, VA PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryExperienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.Experience2022-2023Sales Associate Lowes Home Improvement Hampton, VAHandled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.Answered customer questions about products and services, helped locate merchandise, and promoted key items.Monitored customers for signs of security concerns and escalated issues to management.Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.Increased sales revenue through effective product recommendations tailored to individual customers.2018-2022Front Line Supervisor BJs Wholesale Club Hampton, VAImproved customer satisfaction ratings with consistent high-quality service and effective problem resolution.Streamlined operations, identifying areas for improvement and implementing necessary changes.Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.2004-2017Human Resources Administrator JD Triplett Co. Hampton, VAEnhanced employee relations by implementing effective communication strategies and conflict resolution techniques.Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.Managed payroll and timekeeping to track hours and accurately pay employees.Managed employee data and privacy to keep employee data confidential per organizational privacy policies.Addressed employee conflicts with appropriate urgency, following all corporate procedures.Oversaw hiring, staffing, and labor law compliance.Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.Coordinated implementation of people-related services, policies and programs through departmental staff.Streamlined recruitment efforts for faster talent acquisition and reduced time to hire.Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.Managed high-value contracts with a keen eye for detail, identifying discrepancies and inaccuracies before finalization.Assisted in the development of standard operating procedures, improving overall efficiency within the Contract Administration department.Monitored incoming contracts and service agreements for correct pricing and information.Streamlined contract processes by implementing efficient tracking and organization systems.SkillsCustomer Needs Assessment Payment Processing Product Sales Business Development Contract Preparation Order Processing Client Account Management Money Handling Retail Store Operations Meeting Deadlines Stocking and Receiving Policy and Procedure Adherence Problem-Solving Skills Point of Sale Operation Guest Relations Outgoing Personality Reliable and Punctual Team player Excellent time management skills Conflict managementVirginia Registered Notary - 00271346EducationMAY 20XXCertificate Thomas Nelson Community CollegeMicrosoft QuickBooks |
