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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Home: PHONE NUMBER AVAILABLE Cell: PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryExcellent communicator with 3 years in a demanding call center environment as a Customer Service Representative. Motivated customer service specialist with over 10 years of experience in a fast-paced, team-based environment. Hard-working, multi-tasking customer service agent with excellent telephone and documentation skills.SkillsDe-escalation Techniques Calm and Professional Under Pressure Understanding Customer Needs Building Customer Trust and Loyalty Customer Data Confidentiality Multitasking and Prioritization Verbal and Written Communication Efficient and Detail-Oriented Call Volume and Quality Metrics Inbound and Outbound Calling Team-Oriented and Cooperative Patient and Empathetic MS Windows proficient Quick learnerWork HistoryCashier/ Prep Cook, 11/2009 to 11/2010 Twisters Grill 1750 S Buckley RdCredit card transactions are PersonableMotivated team player Fluent in [Spanish]Business correspondence Customer service-orientedCashier/Sales, 03/2007 to 11/2007Pioneer Sand & Gravel 463 Airport Blvd Aurora Co 80017Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.Greeted customers entering the store to ascertain what each customer wanted orneeded. Politely assisted customers in person and via telephone.Answered product questions with up-to-date knowledge of sales and store promotions.Learned, referenced and applied product knowledge information.Call Center Customer Service Representative, 10/2015 to 05/201724-7 Intouch Aurora, COManaged customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.Developed all process controls and metrics for daily management of the Call Center.Developed all process controls and metrics for daily management of the Call Center.Addressed and resolved customer product complaints empathetically and professionally. Effectively managed a high volume of inbound customer calls.Client Services Representative, 06/2017 to 10/2017Hammersmith Management Englewood, COComposed and drafted all outgoing correspondence for Homeowners.Addressed and resolved customer product complaints empathetically and professionally. Defused volatile homeowners' situations calmly and courteously.Promptly responded to inquiries and requests from Homeowners.Customer Service RepresentativeColorado Access 04/2018 to 02/2022 Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered customer advice and assistance, paying attention to particular needs or wants. Answered customer telephone calls promptly to avoid on-hold wait times. Answered a constant flow of customer calls with minimal wait times. Consulted with outside parties to resolve discrepancies and create effective solutions.Data Entry ClerckConnect for Health 10/2022-05/2023Preparing and sorting documents for data entryEntering data into database software and checking to ensure the accuracy of the data that has been inputtedResolving discrepancies in information and obtaining further information for incomplete documentsCreating data backups as part of a contingency planResponding to information requests from authorized membersTesting new database systems and software updatesEducationGED: 2010Everest College - Aurora, CO |
