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Click here or scroll down to respond to this candidateCandidate's Name
Austin, Texas +1 Street Address 318 4141 EMAIL AVAILABLE LINKEDIN LINK AVAILABLE A versatile Business analyst is proficient in analytical thinking, diagramming, documentation, stakeholder engagement, and cross- functional collaboration to drive business success efficiently. CertificationsSalesforce Platform Developer 1 Certification Lean Six Sigma Green Belt Salesforce Administrator Oracle Database 10G: Administration Workshop Salesforce Platform Appbuilder Oracle Database 10G: Introduction to SQL Professional ExperienceBusiness Analyst, Trans Electro (Sept 2021 Feb 2024) Engaged with sales representatives to extract data-driven insights and crafted detailed user stories, enhancing alignment between customer demands and product development, leading to a 20% increase in customer satisfaction. Transformed Salesforce Apttus CPQ and CLM by analyzing product specifications in depth, strategically reduced contract approval time by 30% and increased quote accuracy by 20%. Analyzed market data to refine Salesforce processes, leading to a 15% increase in lead conversion rates; designed comprehensive Tableau dashboards for real-time tracking and performance insights. Developed JIRA user stories and engaged with a cross-functional team ensuring on-time delivery. Designed training sessions for the end-user to ensure successful adoption, resulting in higher client satisfaction. Salesforce Analyst - Contract Lifecycle Management (CLM), Tata Consultancy Services (June 2018 Dec 2020) Directed end-to-end timelines delivery with a team of 20 individuals, ensuring successful outcomes with zero defects. Conducted in-depth market research and data analysis for strategic CLM implementation; pinpointed customer pain points, resulting in a 20% reduction in churn rate and a $150k revenue boost Evaluated entire processes, identified bugs, and pursued end-to-end CLM testing using the script. Directed the full lifecycle of product delivery, from initial design to final launch, driving feature implementation through Agile methods; achieved a 40% reduction in delivery time and a 25% increase in user engagement. Implemented CLM e-signature capability for faster deal closure, benefiting approx 500+ users and reducing paperwork by 75%. Manage business stakeholders to seek operational problems and build solutions with successful negotiation. Salesforce Implementation Consultant-Apttus CPQ (Configure Price Product),Tata Consultancy Services(Feb 2017 - Nov 2019) Managed Apttus CPQ configuration and customization within Salesforce in collaboration with cross-functional teams. Revamped quoting processes in collaboration with sales teams, implementing dynamic pricing rules; increased accuracy of quotes by 30% and boosted monthly revenue by 15%. Managed user support tickets and system enhancements through the Salesforce Service Cloud, ensuring timely resolution and optimal system performance resulting 35% reduction in backlog and 40% user retention. Developed and deployed custom reports, dashboards, and workflows to support business processes and drive user adoption. Business System Analyst - PD (Performance Management tool),Tata Consultancy Services(June 2016 Jan 2017) Collaborated on managing role permissions, including manager & member account changes, across organizational levels. Worked closely with the team on weekly app performance analysis using GAPC tool and tracking AWS migration progress. Planned weekly follow-ups with the team on batch jobs using the UCMDB tool and RCS analysis. IT Analyst - LP Bridge (Leadership Program), Tata Consultancy Services (June 2015 Apr 2016) Monitored server performance using the New Relic tool and assessed application performance with GAPC analysis. Conducted follow-ups with the team to address any raised tickets or issues using the ServiceNow tool. Ensured customer satisfaction by overseeing the end-to-end rotation cycle and addressing all inquiries. EducationMaster of Science: Information Technology 2014-2016 Indus University - India Bachelor of Science: Information Technology 2011-2014 Ganpat University-India SkillsAgile Scrum Framework. Product Roadmap. Product Lifecycle Management. SFDC Configuration. CLM Integration Data Management. Project Management. Cross-Function Collaboration Market Analysis Automation Problem-Solving. Strategic Planning. Communication Skills Prioritization and Execution New Relic GCRM Service Now GAPC CPQ Jira UCMDBWorkbench X-author Apps Apex Data loader SQL Suite Oracle Confluence Cogna salesforce docusign. Designing and developing custom object layouts reports team oriented problem solution. Software development lifecycle |
