Candidate Information Title Customer Service, and Medical Office Experience Target Location US-TN-Johnson City Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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SummaryDedicated customer service professional with a background in the Medical Billing industry. Proven ability to maintain confidentiality, deliver exceptional service, and handle multiple tasks efficiently. Strong team player with excellent communication skills and a passion for optimizing processes to enhance customer satisfaction and contribute to company success.LinkedInLINKEDIN LINK AVAILABLEExperienceAdvanced Call Center Technology Johnson City, TN Remote Customer Service Agent 01/2023 - 10/2023- Demonstrated strong communication skills by effectively addressing customer inquiries while multitasking and accurately documenting information.- Consistently met quality standards and proactively sought opportunities for process improvement.- Maintained confidentiality and professionalism in handling sensitive customer information. Arby's Indian Trail, NCTeam Member 07/2016 - 03/2020- Provided excellent customer service by promptly and accurately processing transactions and delivering orders with a positive attitude.- Contributed to store maintenance by performing various duties including cleaning, dishwashing, and maintaining inventory.Harris Teeter Wesley Chapel, NCFront End Associate 08/2013 - 01/2015- Assisted customers with purchases, inquiries, and enrollment in loyalty programs, demonstrating strong product knowledge and excellent communication skills.- Processed transactions accurately and efficiently while adhering to store policies and procedures. Wal-Mart Super Center Indian Trail, NCStock Associate and Cashier 07/2010 - 05/2013- Built rapport with customers and ensured a positive shopping experience by providing friendly service and assisting with inquiries.- Maintained accurate transaction records and assisted with merchandise display and stocking. United Methodist Village Lawrenceville, ILMedical Records Clerk 06/2004 - 03/2008- Managed medical records in compliance with HIPAA regulations, ensuring accuracy and confidentiality.- Assisted in the preparation and release of medical records, and maintained statistical data related to patient records. Dr. Roy DeFries Evansville, INMedical Records/ Billing Clerk 10/2002 - 04/2004- Handled payment processing and insurance claims, ensuring accuracy and timely reimbursement.- Utilized electronic medical record systems and maintained organized filing systems for efficient data management. SkillsCustomer service, Computer literacy, Time management, Communication skills, Multitasking, Medical terminology, Medical office experience, Data entry, Microsoft office, Cashiering, Accounting, Negotiation EducationMICHELLE SYKESPHONE NUMBER AVAILABLE EMAIL AVAILABLE Johnson City, TN Indiana Business College/Harrison College Evansville, IN AAS Health Claims ExaminerGPA: 4.0Completed a 3-month internship at Deaconess Gibson Hospital, Princeton, IN Indiana Business College/Harrison College Vincennes, IN Coding Specialist Diploma: Medical CodingGPA: 3.5Completed a 3-month internship at United Methodist Village in Lawrenceville, IL