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JAHONEYBURROWESPATIENT SERVICEREPRESENTATIVEPHONE NUMBER AVAILABLEEMAIL AVAILABLEBrooklyn, NY 11206CONTACTMy name is Jahoney Burrowes, I ama motivated college student who isa detail-oriented professional withexcellent communication,interpersonal and creative thinkingskills. Aiming to leverage my abilitiesto successfully fill the vacancy atyour company. Frequently praisedas hardworking by my peers.Focused professional withexperience in multi-site call centermanagement, processsimplifications and servicebenchmarks, I can be relied upon tohelp your company achieve itsgoals.CAREER OBJECTIVEPatient Service RepresentativeLenox Hill Radiology, Brooklyn, NEW YORKCustomer Service Representative260 Sample Sale, New York, NYCustomer Service RepresentativeGAP INC, Herald Square, USEXPERIENCESeptember 2021 - PresentCoordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies. Referred patients to appropriate health care services or resources. Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution.Developed and distributed newsletters, brochures and other printed materials to share information with patients and medical staff.Explained policies, procedures and services to patients using medical and administrative knowledge.Maintained knowledge of community services and resources available to patients. Met deadlines while maintaining high-quality deliverables. November 2019 - January 2020Remained current on relevant product and industry information to provide up-to-date catalogs and services.Adapted to and remained flexible in changing, fast-paced work environment.Attended scheduled training sessions, department meetings and company events to build expertise and promote company image.Monitored customer accounts, updating payment and shipping details in company system. Performed cleaning tasks, keeping store neat and organized. Introduced promotions and sale opportunities, enticing customers. Greeted and escorted customers to product racks and shelves to assist with finding merchandise.Operated cash register and POS to process sales transactions and handle payments.May 2018 - January 2020Followed up with customers regarding product functionality and overall satisfaction.Sales Associate/ Customer Service RepInterior/ Floral Design, Brooklyn, NEW YORKPatient Service RepresentativeBabysitting, Brooklyn, NYMaintained knowledge of company products to provide helpful suggestions and recommendations to customers.Remained open to feedback from supervisor and peers to build and improve skills set. Assisted with mentoring new employees during and after training. Built sustainable relationships and trust with customer accounts using open and interactive communication.May 2015 - June 2016Designed environmentally friendly spaces using sustainable or recycled materials. Met deadlines while maintaining high-quality deliverables. Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives. Unpacked stock as it came into shop.Trimmed material and arranged bouquets, wreaths, terrariums and other items using trimmers, shapers, wire, pins, floral tape, foam and other materials.Performed general cleaning duties in store to ensure shop was clean and tidy.Selected flora and foliage for arrangements, working with numerous combinations to synthesize and develop new creations. Decorated buildings, halls, churches and other facilities for parties, weddings and other occasions. Provided efficient and courteous service to customers at all times. October 2013 - June 2015Assisted child with homework and school-related projects and assignments.Prepared snacks and cooked meals for child using available food items.Entertained and engaged with child using games, crafts and other activities.Met regularly with neighbor to discuss child's activities and development.Bachelor Of Arts In Radiology Technology Candidate EDUCATIONExpected Graduation June 2024GPA 3.8New York City College of Technology, Brooklyn, NYEquivalent In PsychologyCity College of New York, New York, NYHigh School DiplomaHigh School of Art and Design, New York, NYMarch 2020May 2016GPA 3.6LANGUAGES EnglishFluentADDITIONAL SKILLS Technology proficiency Database Search and Data Entry Skills Caring and Empathetic Knowledge of Community Services and Programs Quality Standards and Protocols Communicating to Patients and FamiliesReferences available upon requestREFERENCES