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Click here or scroll down to respond to this candidateCandidate's Name
Street Address High St NCarthage TN, Street Address
Phone PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEQUALIFICATIONS:Substantial experience and outstanding skills in customer service with twenty plus years in the retail and hospitality industry.Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.Excellent interpersonal skills, ability to work well with others, in both Management and support staff roles.Superb analytical and problem-solving skills leveraged to proactively improve customer service processes and garner stellar customer approval scores.WORK HISTORY:Dollar General, Rome, TennesseeStore Manager, August 2018 presentResponsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support.Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.Make recommendations regarding employee pay rate and advancement.Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.Ensure that the store is appropriately staffed and effectively opened and closed each day.Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes.Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.Provide superior customer service leadership.Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment.Ensure that store is adequately equipped with tools necessary to perform required tasks.Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance.Complete all paperwork and documentation according to guidelines and deadlines.Dollar General, Rome, TennesseeAssistant Store Manager, February 2018 August 2018Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customers purchase.Open and close the store a minimum of two days per week.Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.Assist with management of the store in the Store Managers absence.Dollar General, Gordonsville, TNSales Associate, September 2017 February 2018Provide excellent customer service, greet and assist customers.Operate cash register and scanner to itemize and total customers purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.Follow company merchandise processes; unpack, stock, restock, and rotate merchandise on shelves and build merchandise displays.Clean the store, take out trash, dust and mop store floors, clean restroom and receiving room, and help set up sidewalk displays.MOJO Market, Carthage TNStore Manager, June 2015 September 2017Open or close the store a minimum of 6 days per week.Ran register and maintained accountability off daily fundsEnsured daily funds were accounted for and depositedStocked weekly store deliveries and accounted for all merchandiseTurners Market, Carthage TNStore Manager, October 2013 June 2015Open or close the store a minimum of 7 days per week.Ran register and maintained accountability off daily fundsEnsured daily funds were accounted for and depositedStocked weekly store deliveries and accounted for all merchandiseCooked Breakfast lunch and dinners at stores in house dinner while still maintaining register and store shelvesBase Exchange, Beale AFB CASales Associate May 2003 July 2006Sold a variety of merchandise to customers using salesmanship and courtesy.Operated a cash register as well as other sales related equipment; balanced daily financial transactions.Practiced loss prevention procedures and performed other related retail duties as required.This position required me to be friendly and passionately focused on delivering a personalized customer experience.EDUCATION:Dekalb County High SchoolSmithville, TNGraduation Date: May 2003 |
