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Click here or scroll down to respond to this candidateSUMMARY: Construction-renovation administrator and project manager with 25+ years of expertise in directing projects, information, operations, staff, and resources in competitive construction, facility maintenance, and property management industriesAPTITUDES: Project management Customer service Officeadministration Process improvement Client/ vendor relations Staff management Solutions innovation Workflow efficiency Accounts payable/ accounts receivable Contractor coordination Procedures/ policies Resource/ timeline optimization Regulations compliance Technology/ software Verbal/ written communicationCAREER: Construction-Renovation Administrator (Remote) 2019-2023 Nations Lending Corporation, Independence, OH . Oversaw full-cycle project administration, including vetting contractors, monitoring timeline and regulations compliance, scheduling inspections, supervising cross-functional staff, maintaining accurate documents and records, authorizing releasing of funds, handling escrow holdback loans and disbursement requests, and preparing contractor draws . Collaborated with industry professionals such as borrowers, contractors, title companies, loan officers, and HUD consultants to optimize budget, timeline, and workflow efficiency across renovation projects . Spearheaded process improvements to optimize administrative, financial, and operational efficiency; reviewed procedures, identified issues, and researched solutions to implement strategic system changes . Analyzed and reconciled project budgets; evaluated variances and estimated completion costs . Ensured borrowers benefited from optimal renovation project efficiency, white-glove customer service, inquiry assistance, issue resolution, and transparent communication . Reviewed contractor draws, architect inspection reports, plan specifications, statements, and insurance and financial documents for accuracy . Provided critical support for project leaders; served as liaison between project leaders and customers . Cultivated subject matter expertise (SME) in construction and renovation processes and regulations Project Coordinator 2017-2019 Corbin Electrical Services, Inc., Marlboro, NJ . Hired on permanent basis after temporary employment agreement due to professional, leadership, and organizational aptitudes and positive outcomes . Achieved 80% increase in department functionality and workflow efficiency by identifying issues, researching viable solutions, and implementing strategic improvements to satisfy corporate mission and targeted key performance indicators (KPI) . Managed project schedules and timelines; adjusted workflows, task prioritization, and job-related resources to ensure deadline adherence, efficiency, cost savings, and profitability . Oversaw projects across full cycle, from estimation and pre- construction planning to project execution . Cooperated with sales associates, customers, office staff, electricians, suppliers, and municipal building and code inspectors on regular basis; addressed concerns and issues with proactive solutions innovation . Facilitated transparent verbal and written communication to keep key stakeholders abreast of project progress and changesCAREER: continued Production Assistant 2015-2017 American Lawn and Sprinkler, Englishtown, NJ . Streamlined customer relationship management (CRM) and information management standard operating procedures (SOP) while serving as sales associate-customer liaison . Created new filing and customer data and recordkeeping protocols to improve customer service, information accuracy, and cross-department real-time information access . Selected to manage commercial accounts due to professionalism and aptitudes for communication, task prioritization, and issue resolution . Collaborated with managers, sales teams, and engineering personnel to plan and execute project revisions to achieve KPIs . Reviewed production team's performance, maintained schedules, and managed deadlines across teams . Analyzed internal supply issues and developed creative solutions to prevent delays and missed targets . Developed knowledge of industry protocols, safety standards, and regulations Property Management Assistant 2015 Klein Property Management, Manalapan, NJ . Managed property maintenance and custodial staff with team culture creation and transparent communication to optimize performance, employee engagement, and cooperation . Promptly addressed tenant complaints and concerns for 500+ properties with professionalism and expediency; resolved tenant issues through efficiently coordinating repairs and support services in conjunction with property maintenance staff and industry professionals . Conducted inspections of property grounds, buildings, and equipment to proactively identify maintenance concerns, implement timely repairs, and mitigate risks and liabilities . Organized and led monthly board meetings to address residents' questions and concerns Production Assistant 2014-2015 Coastal Insulation Corporation, East Windsor, NJ . Cooperated with sales team on account management, customer communication, and product coordination . Created reports and documents, managed information with efficiency and accuracy, supported production responsibilities, initiated cross-function communication, and maintained schedules to avoid production and deadline delays and improve profitability . Optimized organization and productivity by sorting projects into distinct components and tasks . Collaborated with manager to optimize operations, procedures, and short- and long-term goal achievementEDUCATION/ CERTIFICATIONS: Learning Excel 2021: LinkedIn Learning, 1-6-24 Bachelor of Arts in Business and Organizational Communication,University of Akron, OH Associate of Arts in Liberal Arts, Cuyahoga Community College, OHTECHNOLOGY: Microsoft 365 (Word, Excel, Outlook) QuickBooks Encompass (digital lending/CRM) Land Gorilla(construction draw inspections) 203K (construction loans) Homestyle (constructionloans) |
