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SUMMARY OBJECTIVESecure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.SKILLS & ABILITIESCustomer ServiceEmpathizing with customersAdaptability in a fast paced environmentClear Communication with every individualSelf-Control while interacting with customersTaking Responsibility for customer careCritical Thinking and Problem SolvingQuickly and efficiently making decisionsActively listeningCarefully analyzing every situationEffectively evaluating problemsMaking objective conclusionsManagement and LeadershipEncourage, motivate and influence othersInstruct and guide team membersMeasure and monitor job performanceManage and resolve conflictInteract with a diverse group of peopleOrganizationCreating and keeping goals and deadlinesDecision making and delegationTeam managementProject managementCERTIFICATIONSForklift Safety CertificationEXPERIENCECashier 03/2023  11/2023 Fastrip Bakersfield, CACustomer service, cash handling, inventory management, and maintaining strict sanitation standards.Operations Manager 03/2016  03/2023 Help with Local Marketing Bakersfield, CAImplement quality and customer-service standards; resolve problemsUpdate job knowledge by participating in educational opportunities; reading professional publicationsManage relationships with key vendors, track vendor pricing, rebates and service levelsReview and approve all operational invoices and ensure they are submitted for paymentCommunicate customer issues and devise ways of improving the customer experienceProject Manager 10/2008  02/2010 Rays Roofing & Drywall Galveston, TXAnalyze and comprehend project plans, specs and detailsAnalyze project financials and labor costs and complete thorough bid packages for clientsPrepare estimates of costs of materials, labor and equipment and follow-up on quotationsReview all contracts and accepted quotations, write up work orders and prepare material order sheetsPrepare and maintain a directory of product suppliers and review products used in projectsComplete responsibility for projects from start to finish including construction progress schedulesMust know and maintain project budget and project status and schedule at all timesWrite RFI's and coordinate all communication between the client and the CompanyManage costs on projects to achieve budgeted profit marginsMaintain coordination and communication on projects between Contractors, Sub-contractors, Engineers and internal project management team