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Title Service Representative Customer
Target Location US-NY-Canandaigua
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Farmington, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceMedical BillerFLACRA-Shortsville, NYMarch 2021 to April 2024I work on daily Outpatient billing. I also attend to rejections in our Outpatient system. I work daily on scanning in approval letters for our inpatient programs. I am also training on denials and write offs Customer Service RepresentativeRaymour & Flanigan-Canandaigua, NYSeptember 2020 to March 2021I answer calls on a multi line phone. I help customers by setting up service calls and deliveries. I speak with customers in regards to their bills and processing payments. I do daily reports and daily deposits. Accounting Assistant IIThe Eye Care Center-Canandaigua, NYJuly 2019 to April 2020I worked with workman's comp cases and making sure all information was correct and payments were made. I was able to verify patient's insurances and work with billing. I spoke with Patient's in regards to their bills and processing payments.Patient Service Representative (PSR)/REGISTRATION REP Geneva General Hospital-Geneva, NYAugust 2014 to July 2019I was a Patient Service Representative (PSR). I was responsible for obtaining patient demographics, insurance, financial information and applicable copays and deductibles for the patient stays. I entered all this information into our computer system Medi Tech. I communicated with our customer service reps(CSRs) when a patient had a high out of pocket costs. I worked with ICD 10 coding to ensure the proper codes are on the authorization request. I obtained authorizations for all inpatient patients who are admitted through our emergency room or directly admitted from a doctor's office. I previously was in registration here at GGH. While I worked in our outpatient registration and in the ER I would register patients upon their arrival. As a PSR I am still committed to help in both registration areas when needed.Night Auditor/Front Desk AgentHOLIDAY INN EXPRESS-Geneva, NYJune 2014 to January 2015I STARTED OUT WITH HELPING WITH THE CONSTRUCTION OF THE BUILDING. I WORKED OVERNIGHTS AND DIDTHE NIGHTLY AUDITS FOR THE HOTEL. I WOULD CHECK CUSTOMERS IN AND CHECK THEM OUT IN THE MORNINGS. I ANSWERED PHONES AND DID THE NIGHTLY LAUNDRY. I WOULD DO NIGHTLY INVENTORY. I WOULD HEP SET UP THE BREAKFAST BAR EVERY MORNING.Substitute TeacherThe Learning Tree-Seneca Falls, NYSeptember 2013 to June 2014Youth Care WorkerHillside Family Of Agencies-Varick, NY, USFebruary 2008 to April 2013Varick, NY, USFebruary 2008 to April 2013ResponsibilitiesI worked daily with youth to regain the abilities to re-enter their family's homes and/ or communities. I started out as relief staff and worked my way to full time youth care professional. I worked overnights, mornings and evenings. I worked in the DAS program, Diagnostic program and the critical care program. Park Aide/Concession Stand Manager/Park AuditorSeneca Lake State Park-Geneva, NYMay 2007 to August 2008ResponsibilitiesI started out at a park aide helping to keep the park clean and safe for our attendees. I then was promoted to park auditor where I travelled between Geneva lake and Canandaigua lake auditing/monitoring the cash drawers and ticket sales. The next summer I was promoted to manager of the park concession stand-I took care of scheduling and completing orders for the concession stand. I also worked along side my fellow employees taking orders and running the cash register and cooking orders when needed. Substitute TeacherThe Learning Tree-Seneca Falls, NYJanuary 2008 to April 2008Substitute TeacherGeneva City School District-Geneva, NYNovember 2006 to March 2008ResponsibilitiesI worked in all 4 school in the district.Substitue TeacherWaterloo Central School District-Waterloo, NYOctober 2006 to March 2008ResponsibilitiesI worked in all 5 schools in the districtBusser/ServerConnie's Diner-Waterloo, NYNovember 2002 to May 2006ResponsibilitiesI waited on tables, bussed tables. I also stocked drinks and foods that were kept in the front end of the diner.EducationHigh school diplomaFinger Lakes Community College - Waterloo, NY2002 to 2004High school diplomaWaterloo senior high school - Waterloo, NY2000 to 2004Skills Medical Coding ICD-10 CPT Coding Ophthalmology Experience Medical Billing Medical Terminology Insurance Verification Hospital Experience ICD-9 Experience ASSESSMENTS Front Desk Medical Office Experience Critical Care identifying errors in hotel data. Indeed Agent (Hotel) -- Expert July 2020 Selecting hotel requests and skills tests that are not indicative rooms based on verbal or certification, or development inof a license Full results: Expertcontinued Assessments provides any professional field. Medical Records ASSESSMENTS Administrative Assistant/Receptionist -- Proficient June 2020 Using basic scheduling and organizational skills in an office setting. Full results: Proficient Work Style: Conscientiousness -- Proficient January 2020 Tendency to be well-organized, rule-abiding, and hard- working. Full results: Proficient Attention to Detail -- Familiar January 2020 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Familiar Customer Focus & Orientation -- Familiar June 2019 Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar Typing -- Familiar August 2020 Transcribing text using a standard keyboard. Full results: Familiar Medical Billing -- Familiar June 2019 Understanding the procedures and forms used for medical billing. Full results: Familiar Workplace English -- Expert August 2020 Understanding spoken and written English in work situations. Full results: Expert Data Entry: Accuracy -- Expert August 2020 Entering data quickly and accurately. Full results: Expert Filing & Organization -- Highly Proficient January 2020 Arranging and managing information or materials using a set of rules. Full results: Highly Proficient Customer Service -- Completed July 2020 Identifying and resolving common customer issues. Full results: Completed Indeed Assessments provides skills tests that are not indicative of a license or certification, or development in any professional field. HIPAA Clerical Experience EMR Systems Anatomy Knowledge Customer service Computer skills Communication skills Time management Organizational skills Clerical experience Medical coding Medical terminology HIPAA Childcare Cash handling ICD-10 ICD-9 Hospital experience Documentation review Typing Microsoft Access Windows Front desk Cash register Personal assistant experience EMR systems Leadership Microsoft Excel Microsoft Word Microsoft Office CPT coding Medicare Basic math Contracts Epic Medical records Management Office experience Team management Emergency medicine Medical billing Discharge planning Inpatient Analysis skills Acute care Google Suite English Microsoft Outlook Data entry Phone etiquette ICD-10 DRG Inpatient CPT coding ICD-9 Medical terminology HIPAA Documentation review Typing Front desk Microsoft Access Customer service Windows Cash handling Childcare Retail sales Cash register Accounts receivable Adobe Acrobat ICD coding Insurance verification Administrative experience Calendar management Medical office experience Medical collection EHR systems Intake Public relations Driving Ophthalmology Computer literacy Supervising experience Conflict management Outbound calling Search engines Customer retention CPT coding Medical terminology MedicareCertifications and LicensesDriver's LicenseDecember 2002 to December 2030

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