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Click here or scroll down to respond to this candidate Analysis Skills Collaboration and Motivation Skills Delegation Skills Candidate's Name
Strong Communication Skills Ability to remain calm in underpressure Capable of working within a budgetand meeting deadlines. Team management Document preparation/Editing &Updating OrganizationPROFESSIONAL SUMMARYDependable and professional with the 12 years of experience and 3 years in financial institutions; provide outstanding performance and contributions to any current industry's success; proven record in learning, growing, working well with others of any age, race, gender and background to complete high-volume work in a fast- paced environment and resolving problems while motivating team members to achieve personal and organizational objectives. ShadaeWilliamsTellerMagnolia Federal Credit Union/ February 2023-Present Process customer transactions Oversee cash withdrawals and check deposits. Balance the check drawer, encode checks, count the money that goes in and out of the credit union each day, and maintain a thorough knowledge of funds available. Identify fraudulent checks or cash and reporting such issues to management.Driver License ExaminerHighway Safety Patrol/ October 2019-January 2023 Issue and make Drivers License for residents. Fix discrepancies that may be found on accounts, as well as, take payments for license. Instruct Drivers Testing and the opening process of new license for out of state transfers and renew Sex Offenders, process Gun Permits, and Security Guards. Trained in Reinstatement and have become an DUI specialist. Also assist in management requirements such as overrides and employee assistance. Answer calls in a timely manner to help customers with their questions and concerns. Work closely with applicants to determine eligibility and to ensure that application data was accurate and complete. Administer exams and tests, graded responses, and determine licensing approvals and data verification with accuracy. Increase customer satisfaction by resolving issues related to license and backgrounds. Monitor newly hired clerks through the application review and verification process, as well as performance strategies and customer Service techniques.PROFESSIONAL EXPERIENCESEXPERTISEEDUCATION &EXPERTISEMASTERBelhaven University2024- Business Admin/HRBACHELORTougaloo College2017-SociologyASSOCIATESHINDS CC2014-General StudiesPHONE NUMBER AVAILABLEEMAIL AVAILABLEJackson, MSCONTACTShadaeWilliamsHR CompensationBelhaven UniversityFEBRUARY 2022Quantitive Decision MakingBelhaven UniversityMarch 2022Strategic PlanningBelhaven UniversityJanuary 2024 Proficient at using a variety ofcomputer applications. (Word,Excel, PowerPoint, Etc.) Ability to prioritize tasks andresources. Great Customer Service andProfessionalismEXPERTISECONT.CAREERDEVELOPMENTHead TellerFortSill National Bank Counseled clients on financial well being and administered deposits, withdrawals, transfers, loan payments, cashier checks, money orders, and other teller duties as deemed necessary. Furthermore, I assisted in providing overrides as necessary, approving transactions for CSRs on various systems when applicable, and other operational duties as delegated by the branch manager/or supervisor. I was also required to stay up to date on changing policies and procedures, asking questions when necessary. I opened checking and savings accounts, made visa check cards, and processed check cashing through the companies various systems. When instructed I enrolled customers in our online banking and was responsible for balancing the vault. Facilitated and served as a back up for customer service managers. Started responding to emails, voicemails, and written correspondence in a timely manner. Followed mandatory customer service, merchandising, and operational safety guidelines. Monitored on the machines in order to assess their progress, make adjustments, and maintain the desired tension and speeds. Oversaw a team of 6 tellers and coordinated all treatment and placement activities.Customer Service AgentCONDUENT/January 2016-December 2017 Enrolled the elderly with into Medicare Part D beneficial Prescription Drug Plans. Corrected discrepancies on their accounts, as well as filled prescriptions that are mailed out to the members. Listened to the questions and concerns of customers in order to provide accurate resolutions. Provided excellent customer service by quickly resolving issues and responding to inquiries. Monitored of every interaction for training, reporting, and auditing purposes. Maintained a courteous, friendly atmosphere for guests to improve overall satisfaction and customer service standards. Customer Service RepresentativeUhaul/January 2012-December 2015 Responsible for receiving, storing, transferring, and dispensing petroleum fuel products. Used a consultative sales approach to understand customer needs and make relevant recommendations. Kept accurate and current customer account data with manual form processing and digital information updates. Provided service to store customers and wrote customer contracts and invoices for equipment rental and tool repairs. Provided a superior customer experience in order to build a loyal customer base. Educated customers about promotions to increase sales. EXPERIENCE CONT.ShadaeWILLIAMSADDITIONALINFORMATIONIn addition to attending my home congregation, Jackson North Church of Christ, I serve as the Secretary and Sunday School Teacher under leadership of Minister Dr. Charles E. Ray.As church secretary, my responsibilities include managing schedules, filing, and generating programs for services. I also record personal data regarding new members of the congregation, visitors, and a variety of other issues affecting the church.Within my duties of the Sunday School teacher, I organize and oversee Sunday School and Bible Study Lessons. I am also responsible for a range of tasks including developing lesson plans, assisting with various church functions/events, and leading children in educational activities. SANTIA BARFIELDRegistered NursePHONE NUMBER AVAILABLEKALISHA WILLIAMSPERS AgentPHONE NUMBER AVAILABLEAMBER JOUBERTTellerPHONE NUMBER AVAILABLEREFERENCES |
