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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEExperienced, organized, and detailed professional known for high-quality deliverables that meet or exceed timeline and budgetary targets. Strong communication skills used to provide exceptional internal and external customer service resulting in improved customer satisfaction. Strong analytical and financial skills, including forecasting and budgeting. Successfully manages client accounts through onboarding, upselling, and partnership projects. Excels at juggling tasks to meet deadlines in a fast-paced, dynamic environment. PROFESSIONAL EXPERIENCEMichigan Health Council Okemos MI Mar. 2016 - present Account Manager Mar. 2018 - present Market research to target new clients Consult customers through email, phone, online presentations, screen-share and in person meetings Develop implementation timelines and plan communications with customers Manage client product demands and expectations Web based software setup for new and existing clients Conduct in person and online training for customer and partners Develop custom training guides and videos Communicate the progress of monthly / quarterly initiatives to internal and external stakeholders Forecast and track key account metrics Responsible for keeping current customers satisfied by delivering exceptional customer service daily Program Coordinator Apr. 2017 Mar. 2018 New account set up/management Assisting partners and customers with web-based software problems and questions Prepare invoices, reports, memos, letters, and other documents, using word processing, spreadsheet, database, or presentation software Conduct research, compile data, and prepare info for consideration and presentation by the Program Director Help desk support for ACEMAPP Host online and in-person training for customers and partners Executive Assistant Mar. 2016 Apr. 2017 Demonstrated proficiency in MS Word, Excel, and PowerPoint Demonstrated proficiency in Sage accounting software Contacting clients and confirming receipt of invoices and asking for payment Maintained records of invoices posted, payment collected, and change in address of clients Experienced in event and meeting planning Ability to handle customer inquiries, as well as resolving member's issues. Blue Cross Blue Shield Lansing MI Nov. 2013 - Mar. 2016 Customer Service Representative Nov. 2014 Mar. 2016 Demonstrated ability to analyze data and resolve problems related to inquiry and claims processing. Evaluates and price/adjudicates claims/inquiries. Demonstrated knowledge of policies, practices and procedures related to billing, contract coverage or changes, rating and eligibility requirements or claims processing. Provides servicing responses by telephone, handwritten/check-off letters, or by a typewritten, self-composed letter. Initiates status reports to the inquirer when delays occur in responding to an inquiry, as required. May assist less experienced reps and handle unusual or complex inquiries, including irate calls as well as those inquiries that may have implications for the retention of a group/contract, or provider. Demonstrated command of all skills necessary for oral and written communications with Subscribers, Beneficiaries, Accounts or Providers, in a clear, concise and tactful manner. Senior Correspondent Analyst Mar. 2013 Nov. 2014 Processing Protected Health Information Taking corporate operator calls Processing mail/faxing Knowledgeable in Cisco phone system, NASCO, Content Manager, Metavance, SharePoint, IRIS, and Office Communicator.EDUCATION & PROFESSIONAL DEVELOPMENTBaker College Flint, MIBachelor of Business Administration Major: Management / Minor: Marketing October 2018 COMPUTER/TECHNOLOGY SKILLSMicrosoft Word, Excel, PowerPoint, Outlook, and SharePoint; Dynamics CRM; Social Media; Web Conferencing |
