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Title Customer Service High School
Target Location US-NY-Bronx
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Candidate's Name
aboutSeasoned professional with extensive customer service and salesexperience. Currently seeking to reinvent herself in a more challenging and fulfilling field where my experience can add value to my employers bottom line.c ontac tPHONE NUMBER AVAILABLEEMAIL AVAILABLE3845 SedgwickAve, Apt 1BBronx, NY 10463I N T E R E S T SChristian valuesFluent in SpanishBroadway TheaterPassion for JazzFood connoisseurFitness consciousBike riderTravelingPACE UNIVERSITY, New York, N.Y.Graduated June 1997 with a Bachelors in Business Administration and a Minor in MarketingPOHS, New York, NYC, 2008. Acquired State license in Health, Life and AccidentCertified Notary Public & Certified Substitute teacherMember of Latin Cultural Center.AQUINAS HIGH SCHOOL, Bronx, N.Y.Graduated June of 1993 (All girls Catholic School)Participated in half day cooperative work program relevant e x perience9/2012  PresentMedicare SalesRepresentativeUnited Healthcare, New York, N.Y.Implement territorial model directives, strictly adhering to all CMS and company marketing regulations to maximize marketing efforts in attaining new enrollments with great effort and success in achieving corporate enrollment goals.Consistently exceed corporate enrollment goals by 18%.Generate referrals utilizing community resources, company directives, event planning and community networking.Prospect and convert leads into appointments & enrollments via various onsite locations and phone call.Maintain dis-enrollment rate well below company policy requirement through building lasting relationships and providing outstanding customer service.Coordinate and conduct approved marketing event via Salesforce UI. E D U C A T I O NCandidate's Name
re l e vant e x pe r i e nc e c ontinued4/2008  9/2012AdmissionsAssociateBerkeley College, New York, N.Y.Adhered to continuously changing internal regulations and policies set forth by college administrators, ensuring an effective and efficient workflow.Directed and guided students throughout the entire enrollment process including explaining degree options, collected documents such as transcripts, verified information, followed up on Financial Aid status and informed students of procedures and upcoming changesConverted new applications, in-completes, and reinstates to reach yearly goal, scheduled appointments, meetings, events and interviews among other duties.Addressed ongoing questions and concerns of students.Daily canvassing via lead calls for new prospects, phone follow-ups and confirmations made daily, while maintaining a 70% closing rate, in line with college expectations. 9/2005  4/2008ExecutiveAdministrativeAssistant2/1997  9/2005Territory SalesManagerSAS Group, New York, NYMaintained accounts for well-established housewares and children's product line.Interacted with purchasing agents reviewing and processing orders from Walmart, Bed Bath & Beyond, Targets and others.Prepared weekly sales reports and agreements using Retail Link proprietary software.Prepared and set up Point of Purchase displays and marketing material at trade shows, discussing product information, forecasting and sales opportunities. Lorillard Tobacco Company, New York, NYMaintained and managed over 400 active tobacco accounts.Organized ongoing deadlines, reports, and surveys within NYC.Promoted incentive programs to contain or reduce competitive activity.Maintained updated each individual account's file with their proprietary software.Increased product awareness via point of purchase displays and applicable discount programs.

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