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Click here or scroll down to respond to this candidateCandidate's Name
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Email: EMAIL AVAILABLE Mobile: PHONE NUMBER AVAILABLEQUALIFICATION & PROFESSIONAL PROFILE HIGHLIGHTSOver 10 years as Transportation Supervisor for the USPS.Strong leader with motivational management skills & reputation for recruiting, building and retaining highly motivated teams.Create needs evaluation, Scheduling, Implementation support, and Optimization.Extremely resourceful with excellent interpersonal skills.Commitment to Safety.Commitment to customer service.Employed active listening skills to determine clients desires in order to ensure client satisfaction.Customer Service/Telemarketing ManagerResponsible for appointment lead generation, customer service, and satellite sales office coordination.Responsible for new client lead and process generation, inter agency customer experience, and production metrics.Hiring, and training customer service, inside sales agents and outside client referral agents, developing customer service and inside sales agent SOPs, client process flow, employee compensation and performance incentive structure, and coaching employees to exceed conversion goals.PROFESSIONAL EXPERIENCEPresently Station Manager-WMATA 2015 until PresentManager, Bus Service Operations -WMATA 2014 until 2015Front line supervisory and customer service representative for the Authority.Supervises a group of employees and is responsible for specific bus lines or routes.Monitors, anticipates and identifies issues and problems that currently impact, or have the potential for future impact, on system operations.Takes preventive or corrective actions to resolve issues and minimize service interruptions.Coach and counsel employees. Recognize good behavior and correct deficient behavior.Investigate vehicular and on duty accidents, complete investigations and reports accurately and timely.Proactively seek customer input and communication to identify service issues, problems and solutions.Metrobus Operator -Bladensburg Division - 2252 26th Street NE, Washington DC October 2012 until PresentCommercial Driver's License with Passenger bus and Air Brakes endorsements.Carry riders across Virginia, Maryland and the District of Columbia every workday. As a Metrobus Driver I often provide schedule and far information, collect fares, and ensure the safe boarding and alighting of all passengers.Conduct bus inspections before & after daily run in conformance with safety & operating procedures.Prepare & submit accident/incident reports.Validate passes/ID cards, and provide schedule, route, & fare information to passengers.Comply with State driving regulations and Metros safety rules and procedures.Operate wheelchair lifts/scooters and secure equipment of passengers in accordance with the Americans with Disabilities Act (ADA). Assist disabled passengers in boarding, riding and alighting in a safe manner.Knowledge of operating rules and regulations of BUSV, related collective bargaining agreements and the regulatory agencies that govern the transportation operations of the Authority.Driver- FedEx Corporation, 1501 Eckington NE Pl. Washington, DC January 2012 until October 2012Handle all materials received in the Mail Center [receive, review, receipt, document, process, prepare, identify, separate, deliver, transport, etc.].Make timely collection of outgoing mail (letters, parcels, U.S. Postal, interdepartmental), using cart or, for larger items flatbed, hand truck or dolly.Inspect deliveries for suspicious or threatening items.Deliver products in a timely and accurate manner.Pickup outbound boxes and packages from internal customer locations.Ability to sort items into categories according to established methods.Prepare items for processing, shipment or transportation.Knowledge of the regulatory agencies that governEnter activity data in logs, maintain records.Follow dispatch instructions & communicate with dispatch as required, including but not limited to: delays, arrivals and equipment problems.Communicate with customers to determine pick-up or delivery needs.Transportation Supervisor United States Postal Service, Gaithersburg, Maryland 1986 until 1999Communicate and collaborate with the onsite Carrier Managers to identify and resolve equipment and driver issues/challenges during deliveries/backhauls.Assisted in hiring, training, cross-training and development of clerical support and backup staff to uphold an efficient, consistent and smooth running 24-hour transportation department.Communicated with the Transportation Site Manager to address and resolve any challenges and major issues.Daily duties of overseeing postal workers performing sorting, distribution and delivering of mail.Responsible for training new and current employees.Oversaw the efficiency of mail services.Ensured the employees performance with the collection of outgoing mail, the sorting of the mail and the distribution.Created schedules for the postal workers to ensure all tasks were performed.President/CEOExit Powerhouse Realty - 4451 Parliament Place, Suite T, Lanham, Maryland 20706Running a real estate office is significantly a systems-management function. There are many systems that must be in place and efficiently functioning to effectively and profitably run a real estate office. There is the basic office operation system. This is the daily business of basic business. There is the human resource system. This includes the hiring and release of staff, their credential documentation, training, commissions, salaries, insurance and benefits. There is the sales and transaction system. This includes how real estate transactions need to be done from a legal and policy standpoint. Sales team quotas, and profit sharing. There is the security system. This includes the privacy of file storage and access. Documents pertaining to real estate transactions will have notations of client finances, social security numbers and so on. There is the financial system. Real estate transactions include the handling of sales funds, commission payouts and client deposits. There is the legal system. Real estate transactions are legally binding transactions.Strong leader with motivational management skills & reputation for recruiting, building and retaining highly motivated sales teams.Hiring and Trainer of Realtors developing customer service and inside sales agent SOPs, client process flow, employee compensation and performance incentive structure, and coaching employees to exceed conversion goals.Owner & Manager of Real Estate Brokerage (Two (2) Branches. Seasoned /experienced professional Realtor with being the Broker in assisting sellers with advice on real property and land-related matters.Strong negotiation skills for residential and commercial real estate. Over 10 years experience.Accredited Land Consultant & At Home w/Diversity/AHWD (AHWD certification relays to the public that those certified have been professionally trained in and are sensitive to a wide range of cultural issues inviting a wider volume of business from a greater variety of cultures.) Performance Management Network Certification; Short Sales & Foreclosure ResourceExperience with major banks with completion of Broker Price Opinions (BPO).Experienced with extreme complex real estate acquisitions.Create needs evaluation, Scheduling, Implementation support, and Optimization.Extremely resourceful with excellent interpersonal skills.Experience with responsibility for appointment lead generation, customer service, and satellite sales office coordination.Experience with responsibility for new client lead and process generation, inter agency customer experience, and production metrics.Hiring and Trainer of Realtors developing customer service and inside sales agent SOPs, client process flow, employee compensation and performance incentive structure, and coaching employees to exceed conversion goals.LICENSES, CERTIFICATIONS AND TECHNICAL KNOWLEDGEState of Maryland Licensed Realtor 1998Washington DC Licensed Realtor 2001CDL Passenger, Air BrakesCOMPUTER SKILLSMicrosoft Word, Access, Outlook, Excel, Internet, Multiple Listing Service(MLS)EDUCATIONEastern High School, Washington DC 1975-1978MILTARY BACKGROUNDUnited State Marine Corp, 1979 until 1983, Honorable Discharge |
