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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLE?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BIsWZHRCKS8uY44Iptvp8yQ%3D%3DPHONE NUMBER AVAILABLEObjectiveLooking for a challenging fulltime Business Analyst/ Product Owner within Product Management Services Scrum environment group.Professional Summary17 years successful implementation and initiative Business Analyst/ Product Ownerof new products, services, compliance initiatives, and vendor relationships.working cross functional in many industries within the banking, financial services, healthcare product, retail, and insurance with guiding the cross-functional teams write and maintain project plans, requirements, timelines, and process improvements documents, and assist with leading project meetings and providing stakeholder updates. My role work closely with cross-functional teams to ensure seamless project execution, compliance with industry regulations, and optimal internal/external/vendor partnerships.I am proactive researcher and problem solver with exceptional organizational skillsLeads program planning, implementation strategies, and management reviews, and conflict resolution strategy development with accountability for team performance.Area of Expertise ExperienceCollaborate with Stakeholders to write Project CharterStakeholder Communication and Engagement PlanningCreate, execute, and control the Project PlansCreate, execute, and control the Program Plan.Create Project Plan, execute, and control the Program Schedule.Create, BRD, FRD, PRD, PSD, Sol, Design Docs, Agile Tech Spec, Test Scripts, Test Case/UAT Plan, execute, and Training PlansCreate, execute, and control the Vendor Management Plan.Create, execute, and control the Communication Plan.Create, execute, and control the Resource Plan.Create, execute, and control the Issues and Risk Management Plan.Create, execute, and control the Stakeholder Management Plan.Facilitate the collaborative efforts to define program objectives, goals, benefits and milestones planner tracker or Gantt.Change Management (SHRP Issues/Corrective Actions) ReportingIncremental Financial Accounting (forecast/AP/AR/ AU/GL/ End of Month/ Reconciliation of Invoices/Close)CRM, ERP, POS Systems for Oracle cloud project billing and costingPlan the Agile Scrum Sprint Events DoD, DoR Work AgreementsWaterfall and Agile methods and methodologiesLucid charts, Visio, and SmartDrawManage program/project constraints of cost, time, and scope.Management Governance, Compliance & Regulation Adherence\ Enterprise Access Management Risk ManagementVendor and contractor SOW Policies, Procedures and ProcessesSingle Sign On (SSO) Development Project PlanOkta MFA Identity & Access Management (IAM)Technology Infrastructure Remediation Identity and Access Management Governance & OversightGovernance, Policies, Controls Compliance and Oversight MonitorPlan the Secure Digital Business for Temporary Privileged Access Management (PAM) for Application ControlsPlanning for integrating Third-Party systems integrationsOracle Identity Analytics (OIA)Oracle Identity Manager (OIM)Professional ExperienceWell Fargo (Experis ManpowerGroup) February 2023 to current.Business Analyst/Product Owner-Lead Execution Business ConsultantOversee Business Analyst CDA Security Model Planning and coordinating with SMEs, and Project Manager delivery program leadOversight for validating the Jira Epics stories for Date Update, Retention, Audit Hold, Legal Hold and Record Management for researching missing gaps for building out new enhancements needed in the Central Document Access Repository and steps for acceptance criterias.Work flow task implemented to me by CDA Product Manager Owner/ Stakeholder for research the missing gaps to create the business user stories to go over with our Leadership Stakeholder and our 6 to 7 CRM Lines of Business Owner partner, delivery project manager, development scrum master lead and the various EDA Security SMEs to gather the Central Document Access Repositories (for Static and Collaborative space work to get the Security Model details Jira User Stories Acceptance Criterias create in Atlassian Tool,Partner with CDA Product Team Monthly do our business QA UAT, SIT and Production validations testing and BCP cutovers.Work Cross-Functionally with the various EDA Access Control for CDA, Security Groups for Hogan, BLAST, WCIS and AWS Glue SMEs to gather data for writing the Security Model Plans and what is needed to create the various and custom Metadata access, LDAP Entitlements User Roles need for Salesforce and 6 other CRM lines of Business Owners Lines of Business Pilot Test and Learn partners testing EZC Tool Centralized Document Access Repository System.Oversee the upcoming iteration planning for integrating for QTR 1 2025OkTA IAM research that outlines the CRM Collabatives Spaces in EZ Connect Tool need to manage users access to sensitive applications and data without impacting business agility, user experience, or compliance requirements.Track changes when moving away from manual IAM processes to new IDaaS to ensure the ultimate ROI, and building a business case optimized for growth and gaining executive support, and to meet these goals as a successful IAM strategyWork with platform Engineer to document any Okta IAM Digital with the vendor credentials issue with mobile apps and retrieving code.Collaborate with colleagues and fellow scribes to create valuable, relevant, and useful content for all tiers of Okta customers and prospects.Research with, document, and address the complexities of any OKTA IAM, organizations can work with an identity provider (IDP) to manage their digital identities and provide secure login processes.30% Work cross functional with the ICMP Program to support with the SharePoint Intake Surveys to prepare for Cloud and DMS migrations for UAT and Production Migration testing.Create Test Plans for Migrations Cross-Functional.Collaborate with internal and external program leads, and stakeholders to understand business processes, identify opportunities for leveraging company data, and drive business solutions.Perform business analysis to identify data requirements and ensure that they align with the business strategy and objectives.Define and prioritize the product backlog items, balancing the requirements of stakeholders with development team scrum expert.Gather data to drive the planning, execution, and delivery of data-focused projects on the highest-priority items.Develop user stories and acceptance criteria to clearly communicate the business needs to the data team.Monitor the effectiveness of data products post-implementation and use feedback to inform future improvements.Work closely with the Product Owner, Product Management Teams, UI/UX Design Subject Matters, Scrum Master, and DevOps Development and Engineering data team to ensure user the Jira stories are clear, and the team is ready to execute them.Strong critical thinking skills and willingness to think creatively.Excellent leadership, communication, and teamwork skills.Research, gather with subject matter experts and cross-functional partners to get the Data Catalog and Data dictionary updated and distributed with changes as needed.Wells Fargo (Diversant, LLC Consulting) Dec 2021 to January 2023Customer Remediation Center of Excellence (CRCOE)Oversight Project Manager Lead Business Execution Initiatives ConsultantKey task: Oversee Monitor and Governance Emerging Third-Party External Vendor Controls Policies, Procedures and Processes.Governance the Emerging Monitoring Routine to ensure monitoring of the Sustainability status for the outline Success Criteria determine during planning comply on monthly basis.Ensure all reporting activities are executed and reviewed timely and resolve any requirement deficiencies.Manage and create the reporting governance, escalation, and remediation of IT risks/issues for external vendor controls.Conduct FAQ/ Ready Reference analysis of potential issues, risks, and root causes for external vendor controls.Manage/ Lead initiatives for all the third-party various miniRisk Projects from start to solution.Work collaboratively with Business Change Lead Partners and cross functional teams needed on issues projects to correct missing gaps enhancement solutions and fixes for internal WF and External Vendor fixes.Facilitate and partner with vendor principal, stakeholders, and Change Management Business Partners on approved issues projects.Work and partner weekly with Wells Fargo COO Senior Process Engineers to review SOPs and build out the program third-party process mapping and risk controls structure to support CR COE remediation work including vendor requirements, process, and execution as well as oversight processes to ensure governance and compliance with Wells Fargo policy requirements to be sure we comply with Self-Assurance policies and requirements.Facilitate with External Vendor Principle Program Manager and Project Manager to get Dates and Times to setup Workshop and Vendor Process Review Sessions with Wells Fargo various SPM SMEs and Third-Party Vendor Stakeholder SMEs and Quality Assurances team.Collect weekly the Change Leads status slides to build out the portfolio SHRP Issues/ Corrective Actions deck and to add the high-level overview and metrics for the Service Provider Management Executive Summary to report output with Execution Business Leader, Quality Control and Execution LOB Service Provider Manager on weekly SPM Issue Management Reporting Forum.Identify and manages the existing emerging risks that stem from business activities and the job role.Ensure the governance of the risks associated with business activities are effectively identified, measured, monitored, and controlled.Write the risk and compliance policies, standards, and procedures for business activities to compile with the Wells Fargo operations standard procedures and processes.Engage with the Change Leads and key stakeholders to implement sustainable strategic solutions.Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework for how we partner and engage with our third-party vendors.Support planning and execution efforts and coordinates activities for complex projects with Change partner.Research the existing holistic to understand how to implement the update the risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.Provides consultation to influence and ensure process is designed to address risk across all activities.Reviews and develop the communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.iHerb LLC Inc, Irvine, CA (Robert Half, CA) Aug 2021 to Dec 2021Remote CTO Engineering/IT Procurement Program BA Analyst Coordinator100% Virtual Contractor for IT Procurement Support across all 2 CTO Supply Chain Groups and Data Warehouse (fill in role): Brought in to help support with auditing the hardware and software backlog invoicing implemented to correct cost center and GL codes, etc.Daily implement in ERP tool: Workday various CTO Expenses and manage reports:Corp IT Expenses (March 2021 to October 2021) - Update details per expense, and upload receipts in Workday expense tool (cheat sheet exists for reference, and update the IT Corp Operations Vendors and Merchants list as I discover missing)IT Infrastructure Expenses (January 2021 to October 2021) - Update details per expense/ upload receipts in Workday expense tool (cheat sheet exists for reference and update IT INFRA Vendors and Merchant list as I discover missing)Activation and suspension of devices (done in the portal - easy to navigate)ASANA Vendor Onboarding Management Tool (P-Contract Management):IT contracts reorg project in Asana (Organize contracts based on subdepartmentsCoordinate with the main contact for that subdepartment to identify Asana task assignee for each contract renewal task and upload contracts to the proper task, etc.Successfully reached data needed, and manually reconciled all backlogged Financials in Workday ERP, Reporting, and Expense Invoicing Tool for 6 months to bring them in current state for 3CA locations and 2 Asia Global Locations across all iHerb LLC Technology and Supply Chain Engineering Operations Groups for 2 CTOs.Performs a variety CTO support tasks for IT Procurement and Supply Chain for all issues with Accounts Payable scenarios to resolved.Meet with the assigned Financial Analyst and Director of Finance department for higher level recommendations for missing use cases, Cost code, GL and any missing invoice or credit card receipts for accounting documents or records.Enters data into Workday or defined computer programs.Directly reconciles AP records with internal company employees and management, or external vendors.Research escalate and resolve Accounts Payable inquiries using Client's Online Automated Supplier Information System tool.Deloitte Consulting, LLP Compu Staffing Consulting, Canada June 2021 to July 2021100% Virtual Freelancer - Sr. Project/Program Analyst/ Scrum Master (Interim special project)Brought in to partner across the Core Global Offshore and US Change Salesforce Development Teams, QA Team SMEs, Product Management, Digital Product Management, DAC Technology, PMO, and Core Marketing Business Operation Stakeholders to gathering data and research to support the execution of strategic and tactical product project plans and build out all the cross functional non-function and functional milestone task timeline Schedule for all the current and upcoming iteration/ Sprint Release blockers and impediments to update with responsible person assigned to weekly add to, start/finish, status and percentage % of work completed to close and assign Stakeholders to resolve or recommendations on blockers, changes (Lean Agile Methods and Request for Change(RFC), and risks management.Support Product Owner/Product Manager/ Stakeholders: for respond to internal inquiries regarding product information and changes, manage stakeholder/timeline expectations, manage external team communications, and manage delivery of external dependencies.Aid Product Managers/Product Owners in the execution of the core project management plan and other cross lines of business project plans, in support of tactical initiatives designed to meet designated product goals and objectives, including but not limited to new product design, development, implementation, roll-out and campaign management.Scrum Master daily/weekly task: Facilitate/ run the Global/ US Daily Stand-up with Core Developers, UX/UI SME, QA SMEs, SecDevOps, Stakeholder Sr. Development Product Management Lead, Salesforce Poker Planning for upcoming Sprints refinement and determine story points, weekly burn overview with team and end of sprint story point burn reporting of actual done user story tasks, and facilitate Release Status Call to go over status on deliverables, issues, blockers and impediments and whats causing risk.Facilitate and lead all sprint ceremonies event: Scrum Daily Stand-ups, Weekly Sprint Planning, Bi-Weekly Release Status Call with Stakeholders, Daily Open Tickets, and Bi-weekly Retrospective Event with development various teams.Product PM Analyst Support: Build/create the Core Project Management Plans documents/ or Project Plans to outline the high-level Project delivery scope for core team and cross functional to support the project teams.for the Milestones and Major Deliverables tasks for all the nonfunction and functional lifecycle for SDFC work planned, stakeholder management, change management and risk management and to create Gantt Release Timeline Schedule for assigned to responsible, etc.QA Team Support: Meet weekly to gather statuses, missing gaps for QA Milestones and Deliverables, and create QA Plans Templates for QA SMEs to provide detail best practices for all test planning, test use case, detail scripts etc.Daily Tester for Support DAC Technology: perform testing with provided test use case activities on new Applications that Deloittes inquiring to integrated with internal Core platform to support Technology Manager Director to gather data results needed.MS Teams: Create and maintain centralized repositories for business product information and trainings, edit/update Excel create Dashboard Tracking Gantt Project Plan Release Tracker for centralized place for Stakeholders and SMEs to update and review weekly status on work.Ad-hoc Stakeholder assigned support: Support Developer SME for Single Sign On (SSO) to build out of Project Product Deployment Plans and Internal/ client Timeline milestone task schedule tracker for Government and Federated client.Constellation Mutual Malpractice Medical Professional Insurance (Remote) Sept 2020 May 2021Product Project Manager/ Project Coordinator Services GroupPartner with product services subject matters to define and document product requirements and roadmaps for execution.Work with Professional Services to manage the product roadmap and development strategy through lean hypotheses and experimentation, defining customer experiences and journeys, and owning the problem end-to-end.Collaborate with cross-functional teams (product developers, designers, operations, risk, marketing, and customer support, etc.) for every stage of product development.BPM Support: Mid-level Project Manager/Coordinator on the Business Process Management Delivery Group for the Project Breakout lines of business product services teams to help support the new business facing process, to improve their Malpractice Professional insurance claims application from a harm perspective as well as their underwriting process for their policies.Day to day responsibilities will include, working closely with business partners to improve process and business models through gathering user story backlogs, assumptions, questions from product service teams, and research use case for the requirements, outlining scope, and showing where and how to make improvements.Data and Analytics Program research support: gather use cases for statewide risk stratification for physicians specialties, facilities, and claims, research, gather and update weekly data for accountable health care (and CMS Medicare) requires both measurement and transparency to create the subsets implemented weekly to submit for leadership and stakeholders review for all the cross functional.Program Analytics Clinical research, gather data for all the algorithms standards, guidelines, measures and use cases to provide back to the Analytics Clinical Project Management Team to review with newly hired field nurses on the risk management and quality assurance teams across States, FDA Regulatory, Governance and Compliance.Implement the data is collected through surveys, medical charts and insurance claims for hospitalizations, medical office visits and procedures, track survey measures that are conducted by Constellations partnering approved external survey organization and the clinical measures use the administrative or hybrid data collection methodology, and the administrative data are electronic records of services, including insurance claims and registration systems from hospitals, clinics, medical offices, pharmacies and labs.Accenture at Best Buy Richfield, MN Feb 2020 Jun 2020Scrum Master/Project Manager and Business Analyst LeadGlobal Financial Credit Card Payment Digital & Technology ServicesMaintain overall project budget $2ML to $5ML of weekly incremental resource budget.Oversee project deliverable dates and timelines to go over with Product Owner for developing new process for 4 Global projects for Canada PLCC solutions, new Canada POS Sales AUTH APIs, new Global Merchant APIs for global eCommerce and eWallet, Canada 3D Secure and 2FA.Monitor / assigning Bin Range issues to solution implemented to Onshore Developers or Operations Technology Support Teams.Track/Follow-up with Core Developers to support operations critical issues for fix/ solutions with any the merchant binary Visa/Master credit card networking issues or outages for server at Best Buy stores in US or Globally.Follow-up with Developers and Application Arch Tech to be sure that we are partner with Layer 7 Operation security to implement the Gateway supports SCP (Secure Copy Protocol) and SFTP (SSH File Transfer Protocol) message for both inbound and outbound.Implement Agile Scrum Management Method and implementation Kaizen principles.Track and monitor the testing for the electronic transaction / payment processing once a "card " is swiped at Best Buy store / merchant from purchase to financial institution by Product Owner on Daily Stand-up.Facilitate my Scrum Team sessions for the SaaS Integration Pilot for Testing Pathway and Gateway internal and external services using Oracle/ AWS/ Confluence/ Jira/ GitHub/ GitLab Integration Tools cloud web service design, RESTful, SOAP API and testing API Links provided by Merchant Customer to implement using code on internal side.Manage team capacity, assign user stories to dedicated sprint, track sprint progress using dashboarding and metrics in Azure Dev Ops / Jira (Atlassian tool sets).Scrum Master/Associate Product Manager will partner with Product Manager/Product Owner, Core development team (includes Engineering Director, Engineer, and UX Team (User Experience).Responsible for creating and managing the artifacts in the Product BacklogWorks with the scrum team to groom and prioritize work upon priority given from the Product Manager.Coach and works with Product Manager regularly around progress and to get help with any roadblocks Agile Scrum Methodologies: Guided daily stand-up meetings, product backlog grooming and prioritization, requirements elicitation, and user acceptance testing including product demonstration feedback.Facilitate Daily scrum (stand-up), release and sprint planning sessions, Sprint review (demo) and Sprint retrospective- Ensure all participants understand the ceremonies purpose and keep to the time box.Global Client and Global Canada Best Buy weekly meeting to take minutes, gather Q &A, and actions items to communicate back to Best Buy Client Program Manager, and provide Development Team actions items to do from client to us to do.Track and communicate team velocity, burn reporting and sprint / release progress.Proactively monitor controls, manage status and report on risks, issues, and milestones to senior client leadershipFoster and encourage conversations and collaboration for both the US and Offshore team to self-organize.Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal.Partner with Architect to gather data to create the functional specifications related to SAP-configured solutions or other technical applications artifacts and documentation (including requirements, design specifications, testing and education).Collaborate with Architect SME and technology team members on configuration design.Manage Governance of the end-to-end resolution of incidents, track, and monitor incidents throughout the product life cycle.Wells Fargo (Diversant LLC Consulting) St. Louis Park, MN Feb 2019 Dec 2019Senior Implementation Business Initiatives Consultant IIIBusiness Ops Core Identity & Access Management (IAM ) Control Adapter and Stakeholder Engagement Group within the EnterpriseCreate policies, procedures, processes, and governance managing the overall execution of the new employee, contactor, and vendor employee onboarding program.Write the requirements for the LDAP Entitlement types of user authentication Identity and Access Management (IAM ), Digital Security Privileged Access Management (PAM), and Single Sign On (SSO) plans, procedures, processes, document for the Windows Linux/Unix LAN ID, Temp Password.Write the Microsoft Active Directory Federation Services (ADFS) procedure and process steps for requesting re-certifications.Create demo Job Aid steps for ART Request form, and how to create the various PAC200 ticket.Create Job Aid for onboarding/ offboarding external vendor resources IAM Entitlement and getting the VERSA 2FA requested for vendors remote access to submit to Enterprise Cybersecurity Team.Go over all the I & AG Business Operations, Polices, Procedures, Oversight and Technologies Governance teams.Partner with the Security Remediation SMEs to write the User Access Management (UAM) procedure defines the procedures in place for granting, modifying, removing, and reviewing user access privileges to Visibly Unlimited (VU) systems and applications to protect the privacy, and security.Maintain SharePoint dashboard spreadsheet data files for onboarding registration including monitoring size of orientation to ensuring all information is accurate.Communicate with IT and other onboarding partners as needed to ensure a successful candidate onboarding experience.Troubleshooting any onboarding issues that arise with leadership and Oversight Remediation SMEsManage and partnered horizontally with all business administrations initiatives across the Core Identity and Access Management (IAM)Consults with business stakeholders to understand and evaluate current business processes, identify complex business problems, and needs turning those needs into system requirements.Manage and create, updated/edited to include changes, standardized process, procedures, policies, trainings, and governance.Document Management Systems: Upload project plans, user manuals, memos, reports, data sheets, product descriptions, help files, and white papers to SharePoint, Confluence, JIRA, Lean Six Sigma, and ServiceNow to enable visibility and offer status updates. Solution and research the documents that serve as a catalyst for process improvements, risk management, and employing valuable lessons learned to new projects to great the trainings.Backup Finance Team Business Operations Reporting: Employ Excel and Visio to document and communicate business flows, calculate the potential ROI of business proposals, supply operational and financial results to teams across various lines of business.Support our internal clients with various business process that impacts non-functional and functional to workflow process changes and design, organizational structuring or integration, and coordination business technology impacted efforts.Create agenda, Schedule key weekly meetings, working sessions, and provide materials.Take minutes for all weekly, team meetings, program meeting with stakeholder, capture action items, issue, Q&A to follow-up on and send out approved minute for Bi-Weekly Portfolio Management.Partner with SMEs to collect data updates to write in operation playbook documents, policies, procedures, and process with other partnering IAG Teams to implement important level non-functional and functional requirements for Compliance Training and Segregation of Duties (SoD) Revocation IAG process.Support Vendor Internal Managers to get the external IAM Security SMEs Operations CIO Applications lines of business Stakeholders and SOD Control Risk Management Leadership with creating an ad-hoc procedures and process to communicate to the all the CIO Operations Applications Line of Business Engineering Product Services Groups to retrieve the required monthly data response, updates and any changes to implement in master spreadsheets provided back to Risk Management Leaders and Control Regulatory Teams for the monthly Segregations of Duties for preparing for regulators.Work/Partner with CIO Product Apps LOBs Service teams BSC Leads and Area Managers to gather the Privileged and Repository User Access response data need for SOD Control/ Risk Management Regulatory teams.Scheduled process modelling sessions with core team to present to IAG Managers, Stakeholder, and other Leadership.Created and managed sending communication submissions for the Monthly Accomplishment & Risk Submissions needed to be implemented by Manager lead, all IAG Team Project Delivery Managers and Leaders across our programs under our Stakeholder.Sapient Razorfish Consulting at US Bank Minneapolis, MN (75% Remote) Aug 2018 Jan 2019Operation HR Associate Project Manager Client Financial Services GroupsSuccessfully 92 to 95% reconciliation digital invoice, identify payments against receipts for consultants and manual tracking Deal Tool reports with that vendor implementing not yet received or allocated, or discounts vendor has not passed, or pricing claims and returns that have not yet been credited to Client to reduce the total payment to the vendors.Sapient Razorfish Consulting as their Associate Project Manager under Associate Director Project Manager supporting task managing Budget for $13 to 19 MM for all Oracle resource initiatives on multiple projects.Main task the weekly burn report and all staff initiatives/scenarios for updating the Banking Clients Omni Mobile Apps Design & Strategy to projects team/groups financials (for the Forecast, actual, client Execution Burn Report, and manage internal Deal Tool on Box online shared site).Finance Operations Finance Director respond to RFI/RFPs in a timely and diligent manner and gather all required inputs from various.HR sub-groups as |
