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Title Customer Service Social Media
Target Location US-LA-Hammond
Email Available with paid plan
Phone Available with paid plan
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EMAIL AVAILABLE PHONE NUMBER AVAILABLEOBJECTIVEA career with opportunity to contribute administrative experience, communication, and teamwork, while continuing to develop professionally and acquire additional knowledge and skill sets. EDUCATIONAlbany High SchoolAlbany, LAComputer skills: Microsoft Office - Word and Excel. PeopleSoft, Banking SystemsSocial Media Profile ManagementSKILLS SUMMARY Excellent Customer Service Detail Oriented Exceptional Verbal and Written Communication Strong Leadership Accounting and Bookkeeping Time Management Team Work Adept and Adaptable ResponsibleEXPERIENCEHancock Whitney Bank Hammond, LASenior Teller 03/2018 - 08/2023First Guaranty Bank Amite, LAAssistant Head Teller01/2013-01/2018 Performed basic office operations, using copiers, scanners, facsimile machines, telephone systems, and computers. Demonstrated excellent customer service Balanced cash and checks in cash drawers at the end of day and calculated daily transactions. Received and processed checks and cash for deposit, verified amounts, and checked accuracy of deposit slips. Monitored vaults to ensure cash balances were correct. Paid very close attention to detail verifying and cashing checks, verifying dates, bank names, identification, signatures, numerical amounts and written amounts agree, and accounts had sufficient funds. Counted and prepared cash and checks that were received for deposit to branch banks or the Federal Reserve Bank. Entered customers' transactions into computers to record and provide receipts.. Responded to and resolved problems or discrepancies concerning customers' accounts,problems or complaints. Prepared and verified cashier's checks. Collected and processed transactions, including deposits, payments, fees, night deposits, and mail deposits. Identified transaction mistakes when debits and credits did not balance. Ordered supply of cash to meet daily needs. Received mortgage, loan and credit card payments. Counted, verified, and post armored car deposits. Performed overrides for lower and mid-level tellers. Ordered supplies and equipment. Monitored two ATMs Weekly Communicated with coworkers to coordinate work activities. Simplicity In-A-Box Rentals Ponchatoula, LACustomer Service Assistant 11/2014 - 03/2018 Greeted customers and provided information about rental items, such as type, quality, quantity and availability of merchandise sought for rental. General office duties, such as filing, answering telephones, and handling routine correspondence and receiving orders. Rented items and arranged/coordinated delivery, set up and pick up of item Maintained operational records, including financial records and inventory reports Coordinated staff in delivery, set up, and take down processes. Collected, counted, and disbursed money, basic bookkeeping, and complete banking transactions. Located vendors of materials, equipment and supplies, and determined product availability and terms of sales. Assisted in the delivery, set up and pick up of rental items, including tent installation and take-down. Southern Boyz Outdoors (Previously Prime Cut) Hammond, LA Office Manager 02/2010-8/2012 Customer Service Answered Phones and completed intake information for service quotes requested. Dispatched Lawn Care employees to designated job sites. Coordinated and managed job locations and dates. Prepared orders for Pick Up Service Ordered supplies and maintained inventory for lawn care and office. Maintained & cared for outside inventory- plants and products Played an integral role in developing the initial website and establishing the original social media profile. COMMUNITY INVOLVEMENTLivingston Parish Volunteer Fire Department District #11 Independence, LA Treasurer 06/2002-11/2018 Performed administrative tasks, such as answering telephone calls, filing court documents, and maintaining office supplies or equipment. Recorded and maintained all vital and fiscal records and accounts. Performed budgeting duties, such as assisting in budget preparation, and expenditure review. Responsible for all accounts receivable and payable. Completed monthly budget reports for the Board Completed Yearly reports for the State Auditor's Office Complied with federal, state, and company policies, procedures, and regulations. Kept financial records, using journals,ledgers or computers. Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks. Completed purchase orders and expense reportsREFERENCES AVAILABLE UPON REQUEST

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