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Work HistorySales/CustomerServiceBrittanyMaskeContactAddressMonroe, NC, 28112PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLESkillsSales processesStrategic accountdevelopmentOrder managementVerbal and writtencommunicationSales expertiseCoaching and mentoringSales ReportingAnalytical problem solverProgram installationsExcellent CommunicationData EntryMS OfficeDependable andAccomplished Sales Manager offering 8 years of experience developing and maximizing many different sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Customer Service RepresentativeConsumer Legal GroupMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Responded to customer requests for products,services, and company information.Answered constant flow of customer calls withminimal wait times. Received over 50 calls per day. Provided primary customer support to externalcustomers.Clarified customer issues and determined root cause of problems to resolve product or servicecomplaints.Participated in team meetings and training sessions to stay informed about product updates andchanges.Handled customer inquiries and suggestionscourteously and professionally.Actively listened to customers, handled concernsquickly and escalated major issues to supervisor.Tracked customer service cases and updatedservice software with customer information.Delivered exceptional customer service to everycustomer by leveraging extensive knowledge ofproducts and services and creating welcoming,positive experiences.Followed up with customers about resolved issues to maintain high standards of customer service.Exhibited high energy and professionalism whendealing with clients and staff.Updated account information to maintain customer2023-08 -2024-01ResponsibleSoftwareCRM softwareSAPrecords.Provided primary customer support to internal andexternal customers.Responded to customer requests for products,services, and company information.Participated in team meetings and training sessions to stay informed about product updates andchanges.Utilized customer service software to manageinteractions and track customer satisfaction.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Sales ManagerAaronsAssist customer with needs.Overseen stores growth.Filing.Typing agreements.Marketing.Managed sales promotions.Closed agreements.Managed deliveries.Went on deliveries.Supervised sales team of 3 people, stepping in tosupport employees and deliver smooth salesprocesses for clientsCreated and launched new online marketingstrategies, resulting in 60% sales increaseProduced contracts, reports, letters, and proposals for clientsMonitored customer buying trends, marketconditions and competitor actions to adjuststrategies and achieve sales goalsClosed lucrative sales deals using strong negotiation and persuasion skillsCoached employees in successful selling methodsand encouraged cross-selling to drive revenueMaintained relationships with customers and foundnew ones by identifying needs and offeringappropriate services2018-01 -2019-02Customer Service RepresentativeAaron's, Monroe, NCTake payments.Write up customer agreements.Do payouts.Type up customer folders.Call customer references.File away folders.Order merchandise for customers.Managed team of 1 employee, overseeing hiring,training, and professional growth of employees2017-03 -2018-06Customer Service RepresentativeDesigner Shoe WarehouseMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Provided primary customer support to internal andexternal customers.Collected customer feedback and made processchanges to exceed customer satisfaction goals.Provided information regarding charge accountsand loyalty programs.Recommended products to customers, thoroughlyexplaining details.Assisted customers with setting appointments,special order requests, and arranging merchandisepick-up.Fielded customer questions regarding availablemerchandise, sales, current prices and upcomingcompany changes.Regularly exceeded daily sales and product add-onquotas.Updated account information to maintain customerrecords.Answered constant flow of customer calls withminimal wait times.Clarified customer issues and determined root cause of problems to resolve product or servicecomplaints.Made 100 Sales calls daily and got at least 30 sales out of those.2016-05 -2016-12Sales AssociateJcPenney'sPrepared merchandise for sales floor by pricing or tagging.Helped customers locate products and checkedstore system for merchandise at other sites.Engaged with customers to effectively build rapport and lasting relationships.Implemented up-selling strategies such asrecommending accessories and complementarypurchases to boost revenue.Organized racks and shelves to maintain store visual appeal, engage customers and promote specificmerchandise.Solved customer challenges by offering relevantproducts and services.Prepared large cash deposits with zerodiscrepancies.Boosted sales by conferring with customers toevaluate purchase requirements and recommendbest-fit company offerings.Answered customer questions regarding sizing,accessories and proper care for merchandise.Worked alongside retail representatives to enhance product presentations and advertising collateral.Developed, marketed and sold full range ofproducts and support services.Grew sales and boosted profits, applying proactive management strategies and enhancing salestraining.Completed orders and organized product deliveriesto meet customer timetables.Trained and developed new sales team associatesin products, selling techniques and companyprocedures.Sold 15 Jcpenny's rewards dailyPrepared merchandise for sales floor by pricing or taggingProvided positive first impressions to welcomeexisting, new, and potential customers2013-10 -2015-10EducationCRM programFive9High School DiplomaSun Valley High School - Monroe, NC2008-08 -2011-05CRM system dealing with customers accounts andenrollments as well as being able to see clients debts. Calling system used for customers and other uses.