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Title Associate Customer Service Representative
Target Location US-CO-Colorado Springs
Email Available with paid plan
Phone Available with paid plan
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                                    Candidate's Name

                   Colorado Springs, CO Street Address    PHONE NUMBER AVAILABLE   EMAIL AVAILABLE


Professional Summary

Possesses innate ability to engage with employees . Insightful Human Resources Coordinator assists
HR team with staffing, employee benefits and other HR-related duties. Plans and organizes work to
achieve goals and targeted results with minimal supervision. Continually develops knowledge and
gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.

Skills

    Develop Women's Programs                             Training Seminars for Mental health; and
    International volunteer visas                        Ministry
    Life and Health insurance certification              Biblical certificate

Work History

Emotional Freedom Technique, 11/2016 to Current
Self Employed   Virginia Beach, VA
    Continually improved knowledge, skills, and performance based on feedback and self-identified
    professional developmental needs.
    Promoted available resources and connected individuals with services.
    Developed and implemented mental health education programs to help individuals and
    communities improve health and well-being.
    Monitored mental health trends and data to identify concerns and develop related health education
    initiatives.
    Participated in health education research initiatives, developing and evaluating health education
    programs.
    Gave public talks on importance of mental health education and specific disease prevention and
    treatment strategies.


Insurance Sales Agent, 05/2022 to 06/2023
Family First Life   Remote
    Generated quotes and proposals for clients to match individual needs.
    Cultivated relationships with clients to identify and meet insurance needs and establish trust and
    rapport.
    Sought out new clients and developed client relationships through networking, direct referrals,
    lead databases, and cold calling.
    Met with prospective clients to discuss insurance needs and provide solutions.
    Provided comprehensive product knowledge and guidance to help clients on product selection.


Full Time Ministry, 07/2011 to 06/2013
Blue Ridge Church Of Christ   Charlottesville, VA
    Identified and recruited potential volunteer workers.
    Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
    Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter
    requirements.
    Prepared, coordinated and distributed information about yearly schedule of activities and classes.
    Worked well in a team setting, providing support and guidance.
    Passionate about learning and committed to continual improvement.
    planned and coordinated 2 women's events
    coordinated campus women training


Women's Ministry Leader, 08/2008 to 06/2011
The Lexington Church   Lexington, KY
    Identified and recruited potential volunteer workers.
    Prepared, coordinated and distributed information about yearly schedule of activities and classes.
    Kept program children safe and secure at all times with proactive monitoring strategies.
    Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
    Trained and supervised religious education instructional staff.
    Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter
    requirements.
    Built, managed and upgraded K-12 educational program.


Shift Supervisor/ Manager, 04/1999 to 05/2008
Dunkin' Donuts   Chesapeake, VA
    Trained new employees and delegated daily tasks and responsibilities.
    Completed store opening and closing procedures and balanced tills.
    Resolved customer complaints and issues and offered thoughtful solutions to maintain customer
    satisfaction.
    Responded to and resolved customer questions and concerns.
    Established effective employee schedules and delegated tasks to take advantage of individual
    abilities and meet expected demands.
    Maintained clean and well-organized production areas to avoid violations or unnecessary work
    delays due to hazards or inefficient layouts.
    Enforced company policies and regulations with employees.
    Helped store management meet standards of service and quality in daily operations.
    Excelled in every store position and regularly backed up front-line staff.
    Tracked receipts, employee hours, and inventory movements.
    Consistently exhibited calm demeanor during periods of high volume or unusual events to keep
    store operating smoothly and set positive example for shift team.
    Scheduled staff to establish adequate coverage during peak business hours.
    Exercised composure under pressure and in escalated customer service scenarios.
    Managed staff hiring, training and supervision.
    Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost
    savings and reduced overages.
    Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
    Oversaw loading and unloading of packages in warehouse.
    Maintained professional, organized, and safe environment for employees and patrons.
    Cross-trained existing employees to maximize team agility and performance.
    Controlled costs to keep business operating within budget and increase profits.
    Opened and closed location and monitored shift changes to uphold successful operations strategies
    and maximize business success.
    Recruited, interviewed and hired employees and implemented mentoring program to promote
    positive feedback and engagement.
    Trained personnel in equipment maintenance and enforced participation in exercises focused on
    developing key skills.

Education

Bachelor of Science: Business Administration, 05/2006
Old Dominion University - Norfolk, VA

Certifications

    Life and Health License - [Timeframe]

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