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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYA personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.SKILLSEfficient and Detail-OrientedTechnical SupportMedical Insurance RepSupervisory ExperienceSalesEmail SupportSalesforceZendeskUnderstanding Customer NeedsCreative Problem SolvingCall DocumentationOrder and Refund ProcessingData EntryCRM SoftwareLiveChat SupportMicrosoft OfficeBillingEXPERIENCE09/2022 to present(Remote) Customer Service SupervisorNew York City TransitCross trained in multiple departments to know all company needs and train new employees.Analyzed and updated all necessary changes to Salesforce softwareProcessed customer service requests via phone support and email supportCustomized CRM using the most up-to-date tools (i.e., workflows, triggers)Noted customer correspondence in CRM to track requests, problems and solutions.Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and servicesAudited internal data and processes to identify and manage initiatives, improving business performance.Recommended metrics and models based on observed trends.Worked with internal teams to understand business needs and changing strategies.02/2014 to 09/2022Data Entry/Account Administrative RepresentativeHunter CollegePerformed administrative tasks and assisted in executing business solutionsSuccessfully entered data into company database and validated the accuracy of valuable company informationUsed and analyzed data from automated information aggregators to update the databaseGenerated data reports, enter company findings into the database and perform backupsSupported data entry across departments as requested, switching promptly to new projects.10/2008 to 02/2014Customer Services RepresentativeCUNYAssisted staff with resolving complex customer issues and implementing targeted solutions.Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.Documented customer correspondence in CRM to track requests, problems and solutions.Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and servicesGuided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital toolsAssisted customers by providing confirmations, answering questions and offering general information.EDUCATION AND TRAININGAABorough of Manhattan Community College |
