Candidate Information Name Available: Register for Free Title Customer Service Ups Store Target Location US-IN-Lafayette Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Service Representative Indianapolis, IN Customer Service Agent Indianapolis, IN Customer Service Package Handler Danville, IN Customer Service Retail Store Indianapolis, IN Inventory Control Customer Service Indianapolis, IN Customer Service Assembly Line Pittsboro, IN Help Desk Customer Service Carmel, IN

Candidate's Name
Street Address  Twyckenham Blvd Apt 1Lafayette, IN Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL EXPERIENCE:8/20/2020 to Current THE UPS STORE (17 Franchised Locations IN/OH) Indianapolis, INDirector of Training and DevelopmentOversee 17 THE UPS STORE locations training and development departmentsCreated entire Associate Training Curriculum, now has been handed over to Headquarters for implementation in all 5,100 locations nationwideHelped develop and provided input on current training curriculum for all 5,100 locations nationwideCertified Trainer in Indiana, Ohio, Tennessee and KentuckyTrain new franchisees who enter THE UPS STORE network on how to operate their business per the center operations standards and complianceHandle all training scheduling in Indiana, Ohio, Tennessee and KentuckyHandle all QuickBooks transactions for training payments6/2018 to 8/2020 Texas Roadhouse Lafayette, INCulinary ManagerOversee, schedule and train approximately 100 employeesImprove EFS sanitation score to above 92%Improve operations, ticket times and steak qualityBudget food, produce and dairy orders, while controlling costs on PNL10/2017 to 5/2018 Creasy Springs Health Campus Lafayette, INDirector of Dining ServicesIn charge of staffing, scheduling, ordering, Care planning for Residents, cooking, budgeting etc.Improved Customer Satisfaction Survey from an 8.87 to a 9.56 over previous directorMade equipment moves in the kitchen for better kitchen flow and more efficient workstations2/2016 to 9/2017 Longhorn Steakhouse (Darden Restaurant Group) Terre Haute, INNew Restaurant Opening-Culinary ManagerHired for Indianapolis Market-quickly chosen for NRO managerCarefully interviewed, selected, trained and supervised staffSet up kitchen equipment and work flow from scratchAchieved steaks grilled correctly score of 95% within a few weeks of opening3/2011 to 2/2016 Red Lobster (Darden Restaurant Group) Indianapolis, INGeneral ManagerAnnual Sales Volume: $2.6 Million Hired on as Assistant Manager with the responsibility of Beverage & Hospitality took over as Culinary Manager 2011 Chosen for the new store opening in Lafayette, IN Promoted to Regional Beverage and Hospitality Manager in charge of 9 units LBW cost, compliance etc. did rollouts and weekly conference calls Regional Manager used her as a regional task force manager to help underperforming units. 6 in total Promoted to GM 6/2014 General Manager / urban market specialist Achieved high restaurant ratings in 12 months by moving ranking from 700 out of 705 restaurants to 363 of 712 restaurants. Achieved high guest satisfaction ratings from 41% to 71%. Achieved positive cash flow through at a restaurant with negative cash flow for over 4 years Carefully interviewed, selected, trained and supervised staff. Clearly and promptly communicated pertinent information to staff, such as new promotions, new regional programs and contests. Correctly calculated inventory and ordered appropriate supplies. Strategically developed effective marketing plans, Bar Harbor Runs and Seaside Tours to increase sales and profits while managing costs. Piloted new Staffing and Training Position and trained General Managers and director on new position. Prepared for and executed new menu implementations. Oversaw front of house and heart of the house personnel to maintain adequate staffing and minimize overtimeEDUCATION & CERTIFICATIONS:2009  2011 The Art Institute of Indianapolis Culinary Arts/Chef Training, 3.0 Culinary Management2005  2009 Purdue University Hospitality and Tourism, Management2005  2006 Elite University of Cosmology Cosmetology License, Cosmetology, 4.0Indiana Notary PubicMicrosoft Word, Excel, PowerPoint, Outlook, Hot schedules, POSServSafe Certified, Indiana Liquor LicensePROFESSIONAL REFERENCES:Lacey Holstein: Director of Print and Client Relations, 2 yearsEMAIL AVAILABLE PHONE NUMBER AVAILABLEAmy Woodall: THE UPS STORE District Manager, 5 yearsEMAIL AVAILABLE PHONE NUMBER AVAILABLERich Bowden: Team Lead Information Systems Security Officer, 2 yearsEMAIL AVAILABLE PHONE NUMBER AVAILABLEJeff Eller: Vice President Operations NextLevel/Aramark, 5 yearsEMAIL AVAILABLE PHONE NUMBER AVAILABLE/pre>