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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYA friendly and committed customer service representative with extensive experience in customer relations and data entry. I aim to be a reliable team member, fostering a positive atmosphere and skillfully establishing meaningful connections with customers. My consistent dedication to ensuring customer happiness and contributing to company success makes me a valuable addition to any team or department.SKILLS Efficient and Detail-Oriented Technical Support Medical Insurance Rep Supervisory Experience Sales Email Support Salesforce Zendesk Understanding Customer Needs Administrative duties Call Documentation Order and Refund Processing Data Entry CRM Software LiveChat Support Microsoft Office Billing Typing 30 WPM08/2020 to 4/2024 (Remote)Customer Service Supervisor Klearview Consultants Received cross-training in multiple departments to familiarize myself with all company requirements and to train new employees. Evaluated and implemented all required updates and modifications to the Salesforce software. Handled customer service requests through both phone and email support channels. Utilized the latest tools such as workflows and triggers to customize the CRM system. Logged customer interactions in the CRM to monitor requests, issues, and resolutions. Effectively assessed customer requirements and proactively informed them about the features and advantages of company products and services. Audited internal data and processes to identify and manage initiatives, improving business performance. Recommended metrics and models based on observed trends. Worked with internal teams to understand business needs and changing strategies. 2+ yr Healthcare billing12/2018 to 08/2020 Data Entry/Account Administrative Representative Tamekas Estates Handled administrative duties and supported the implementation of business solutions. Accurately inputted data into the company database and verified the precision of important company information. Utilized and examined data from automated information aggregators to refresh the database. Ability to handle high volume of data entry with precision and accuracy. Produced data reports, inputted company findings into the database, and conducted backups. Provided assistance with data entry across various departments upon request, promptly transitioning to new projects as needed. 01/2017 to 11/2018 Customer Services Representative Foundever Helped employees in resolving intricate customer problems and executing specific solutions. Operates autonomously within set protocols; may receive broad guidance for new tasks. - Identify problems and propose possible solutions. - Work together with your team to establish best practices that guarantee top-notch service and customer experience. - Stick to your assigned schedule while also being adaptable to changes in daily schedules as business needs evolve. Received training across various departments to handle customer service requests through phone support, email support, or live chat as required. 1 Yr Call Center Experience Recorded customer communication in the CRM system to monitor requests, issues, and resolutions. Assessed customer requirements and took proactive measures to educate them about the features and benefits of company products and services. Acts as an intermediary in addressing issues, conducting research, and resolving problems/disputes for clients by offering outsourced assistance in invoicing, reimbursement, and other related services. Assisted customers in troubleshooting, navigating the company website/mobile app, and utilizing products or services through digital tools. Assisted customers by providing confirmations, answering questions and offering general information.EDUCATION AND TRAININGAmerican Sign Language Interpretation- BachelorsCollege of Southern NevadaCompTia certTexas P&C license |
