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Candidate's Name
Street Address  Marchmont CircleDade City, FL Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjectiveCustomer service professional experienced in offering exceptional service to customers in a fast-paced work environment. Successful in solving customer grievances with solid communication and interpersonal skills. Cash handling experience and proven ability to meet deadlines with excellent problem-solving skills.EducationCorporate Academy North Miami, Florida High School DiplomaStrayer University Tampa, FL Bachelor Business AdministrationWork ExperienceOctober 2020  April 2021One-Touch Direct Tampa, FLBusiness Mobility SpecialistAnswered inbound AT&T business mobility customer questions accurately. Suggested effective solutions quickly and resolved issues to increase customer satisfactionExhibited high energy and professionalismUpdated account information to maintain customer records on all interactions, including billing errors, new orders, refunds, and fraud casesMaintain up-to-date knowledge of products, cell phone plans, and current and past promotionsUsed troubleshooting software to evaluate technical problems, finding appropriate solutionsRecommended new products, and services to customers thoroughly explaining details on every callApril 2016- April 2020All Done Tree Service Dade City, FLOffice ManagerPrimary contact for clients, initial intake on the phone, field questions, creating contractsWork collaboratively with staff. Maintain schedule. Constant support to arboristsManage physical office: computer network, phones, supplies, vendor and customer filesMade travel arrangements for training and out-of-town workExhibited a high degree of efficiency, always maintaining a helpful attitudeProcessed all accounts payable and accounts receivableProcessed all payroll, federal tax deposits, and federal payroll quarterly reportsResponsible for monitoring and maintaining logs of arborist fuel usageSkillsExcellent and Effective oral and written Communication SkillsConflict & Time ManagementSelf-Motivation and the ability to work independentlyDigital LiteracyReferences upon request