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Data Center Help Desk Resume Concord, NC
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Title Data Center Help Desk
Target Location US-NC-Concord
Phone Available with paid plan
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Candidate's Name
Street Address  Winecoff School RdConcord NC Street Address
PHONE NUMBER AVAILABLESummary of QualifcationsFor the past seventeen years I have been employed as Elevate Textiles\American and Efirds Senior Wintel administrator. Currently I support a 130+ server node HP\Dell and VMware Environment. Also, I am heading up the Enterprise backup and disaster recovery effort at Elevate Textiles. From 2000-2007, I managed a five-person 24/7 team as a Senior Technical Lead at the Philip Morris Manufacturing Facility in Concord NC. I and my staff supported the data center environment, enterprise help desk, network support, server support operations PC and HMI support. In addition, we provided front line support for all the hardware (Servers, Routers, T1, LAN, wireless RF Network, Data Base support, IIS, .Net, SharePoint, etc.) housed in the Cabarrus Data Center. I am a highly skilled computer professional who enjoys the fast-paced, flexible world of technology. I have the additional qualification of a masters degree in public administration. The MPA gives me a strong background in operational procedures needed to accurately research, plan, document, and effectively manage change in a dynamic environment. I am a team player and actively seek to be a vital part of the organization.Major Strengths:Data Center Management, System Administration, Critical Facility Componet Management, Security Access andAudit Control, Fire Supression and Monitoring Systems, Data Center Cabeling, Data Center Power Solutions,Data Center Cooling Solutions, SMTP Remote Monitoring, Disastar Recovery, 24 years Experience in Large DataCenter Environments, Experience with Metric Developement and Utilization, Willing to Embrase New Technology in the Workplace, Ability to handel multiple Projects at one time.2024 Skill Set:Microsoft Server 2012 (11 years), Microsoft Server 2016 (8 years), Microsoft Server 2019 (4 years),Microsoft Server 2022 (2 years), Tanium (4 Years), Altiris (7+ years), VMware ESX (13 years), Linux(15+ years), Hyena (23+ years), Commvault (4 years), Data Protector 9.9 (8 years), HP Servers (23+ years),IBM Servers (11+ years), Dell Servers (5+ year), SAN/EVA (15+ years), Cylance End Point (5+years).Degrees:University of North Carolina at Charlotte 1992-1996 Master of Public AdministrationUniversity of North Carolina at Charlotte 1988-1991. Bachelor of Arts.Publications:Resources vs. Results Vol. I and II. Second Edition 1993 with Dr. David T. Hartgen.Resources vs. Results Vol. I and II. Third Edition 1994 with Dr. David T. Hartgen.Resources vs. Results Vol. I and II. Fourth Edition 1995 with Dr. David T. Hartgen.Can We Measure the State of State Highway Systems? Governing Magazine 10/94 with Dr. David T. Hartgen.Can We Measure the State of State Highway Systems? Public Administration Review 11/94 with Dr. David T. Hartgen.Performance Monitoring of the Fifty State Highway Systems by Means of Cluster Analysis. (Thesis) UNCC 1995.Certifications:Certified Microsoft Professional (Windows).Certified Technician Network Administrator/System Tools (Hyena).Professional Experience:Elevate Textiles\American and Efird. Dec 2007 - Jul 2024(Lead WinTel Administrator, Mt Holly NC).I was employed at Elevate Textiles\American and Efird as their WinTel Server Administrator. My primary responsibilities: the server farm, server builds and administration, VMware support, Data Protector, and Disaster Recovery.Accomplishments:Moved the A&E Network from Novell to Window Active Directory.Installed Symantec End Point Environment.Installed Altiris 7.5 Infrastructure Environment.Installed HP VMware 5.0 SAN Environment.Installed HP VMware 6.0 SAN Environment.Installed HP VMware 6.5 SAN Environment.Installed HP EVA SAN Environment.Installed HP 3Par SAN Environment.Installed HP StoreOnce 4700 and 3550 Storage Area Network Environments.Installed Dell VxRail VMware 7.0 Environment.Responsible for HP Data Protector 9.9 and DR testing.Northrop Grumman Oct. 2004  Jul 2007(Team Lead) Enterprise System Administrator, Philip Morris, Concord NC.I managed the data center, enterprise help desk, and network support and server support operations at the Philip Morris Manufacturing Facility in Concord NC. I provide front line support for all the hardware (Servers, Routers, T1, LAN, wireless RF Network, Data Base support, etc) housed in the Cabarrus Data Center.Accomplishments:Implement data center monitoring system with IP Monitor and IBM Director.Implement enterprise patching system with Ecora software product.Established metrics for performance-based management of the data center.Assisted in the migration of the Production Environment from a PDP 11 to a Windows.OAOTS/Lockheed/Martin May 2000  Oct. 2004Enterprise System Administrator, Philip Morris, Concord NC.I was employed as the A shift system administrator at the Philip Morris Data Center in Concord NC. I provide front line support for all the hardware (Servers, Routers, T1, LAN, wireless RF Network, Data Base support, etc) housed in the Cabarrus Data Center. Also, I support 300+ production floor PCs using VNC and MS RDP.Accomplishments:Provided tier 1 support for 300+ production PCs.Provided 24/7 on call support for all Servers in the data center on a rotation.Provided environmental monitoring and support.Provided Host printing and support services.

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