| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address Laurel Marsh WayKingsland, Ga Street Address EMAIL AVAILABLE - PHONE NUMBER AVAILABLEHighly focused and detail-oriented professional with exceptional interpersonal skills. An experienced Banking Professional who has worked in several capacities within the financial arena. Adept at working independently or within a professional team setting. I am committed to ongoing professional development and research to ensure innovation, problem-solving and an overall excellent customer experience. I excel in interacting with others, one on one or presenting to a group.WORK EXPERIENCEAgency Support TechnicianBrightway Insurance CorporationAugust 2023- PresentAs an Agency Support Technician, responsibilities include: providing technical support to agents by researching and answering questions, troubleshooting problems, assisting with application and software knowledge, deciding whether to generate a trouble or work order ticket for issues that require escalation, and helping agents with their day to day functions of navigating all Brightway systems. I assist with managing user accounts and permissions all within the networks infrastructure.UnderwriterCapital City Home LoansFebruary 2021 - February 2023As an Underwriter, responsibilities include: assisting in the loan application process by determining the risk-level of working with an applicant. My duties included researching a clients credit history, analyzing their current income and assets, reviewing their application profile based on policy guidelines and performing risk assessment overviews. I also obtained additional information about an applicant to determine if a loan would be granted on their behalf. Daily I made recommendations on whether or not to approve or deny an application.Sr. Quality Assurance AnalystBank of AmericaJanuary 2017- February 2021As a QA II, responsibilities include: helping to develop test cases, plans and scripts for the Wholesale Commercial Flood Department. In this role, I helped to provide, facilitate, and amend existing deals, while applying the principles and practices of detecting errors in a case file. With a strong attention to detail, I communicate with business partners, clients, and peers regarding credit events for Small Business Real Estate loans. I adhere to the policies and procedures within the bank guidelines, while ensuring the processes comply with standards set by the bank and the OCC.UnderwriterDigital Risk (Bank of America Vendor Project)June 2014 - January 2017Responsibilities include underwriting and applying necessary conditions to ensure each borrower met program specifications. As an Underwriter, I utilized my expertise of the residential mortgage underwriting guidelines and applied that expertise to my day-to-day job functions. I was responsible for the analysis of submitted files for repayment capacity, capital/assets, character, collateral, and property condition, while adhering to the banks credit policies and investor guidelines. I was given Lending Authority of up to $1Million and in other cases may have required second reviews by a Senior Underwriter if deemed necessary. Responsible for the review of complex financial documentation andspecialty and high-risk loan files and in some denial cases I would help to propose solutions to assist customers in obtaining and or retaining home ownership.Jr. UnderwriterCitiBank- Jacksonville, FLApril 2012 to June 2014Provided support to loan offices and underwriting teams by ensuring the timely, judicious, and accurate processing of mortgages. Review and verify borrowers' credit reports, income, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and lending-program requirements.Assistant ManagerSunbelt Credit- Jacksonville, FLJuly 2008-January 2010Responsibilities included: Managing the credit management function and overseeing the credit control function. Leading and motivating the credit control team in order to achieve collections targets. Overseeing the effective collection of company debt. Monthly reporting of the key performance Indicators for the department. Managing relationships with the clients to reduce exposure to potential bad debt. Implementation and maintenance of a set of comprehensive Credit Risk Policies and Procedures. Introduce and evolve effective reporting and assessment tools to minimize risk and proactively identify problem areas and customers. Preparation of weekly cash forecasts including customer collections. Reporting to the financial controller monthly on outstanding accounts.EDUCATIONBachelor of Arts Political Science Ashford University - Clinton, IA 2012Associate of Arts Liberal ArtsHillsborough Community College - Tampa, FL June 2005ADDITIONAL INFORMATION SKILLS & INTEREST Strong verbal and written communication skills Excellent teamwork with internal employees and external customers/business partners. Quality Assurance Achieves and exceeds work goals for productivity, quality and turnaround time Prioritizes workflows Adhere to the Banks Fair Lending Practices Analytical Skills Applies Knowledge of Mortgage Servicing Process and or the Banks Credit Underwriting Guidelines Demonstrates proficiency in analyzing complex financial information including calculation of income and debt ratios, verification of assets, collateral review and credit review Remains up to date on all credit policy changes that impact underwriting Displays Customer Excellence Production Oriented Knowledgeable in Excel, Word, Google Docs, Power Point |
