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Click here or scroll down to respond to this candidateCandidate's Name
Street Address E. Alta Vista Rd.Phoenix, AZ Street Address
PHONE NUMBER AVAILABLE(c) / EMAIL AVAILABLEPERSONAL OBJECTIVE: Seeking a challenging and responsible growth position to further utilize and expand my Financial, Administrative, Analytical, Customer Service and Leadership ability acquired throughout my overall employment experience.SUMMARY OF QUALIFICATIONSExcellent communication skills (oral and written)Ability to manage, delegate and supervise/assist employees as neededProven ability and experience to resolve conflicts, customer related/issuesSix Sigma CertificationNOTE: In the middle of August 2021 until the end of December 2022 I took time off for personal and family business issues. In February 2023 I started and continued to work, as called, on a variety of Temp Assignments through local Staffing Agencies, i.e., Professional Placement Services, Robert Half, Kelly Staffing Services and UBER Rideshare.Below is a brief synopsis of that period of time.Damion Gosa Memorial Foundation (DGMF) (January 2023 Ongoing) as a volunteer I perform a variety of Admin/Financial and Data Entry tasks for this Non-Profit Organization, part time as needed.Professional Placement Services (Feb 5, 2024 March 23, 2024) as a temp Administrative Assistant for Enterprise car rental in Phoenix, AZ.Robert Half Staffing (April 15, 2023 May 26, 2023) Temp Assignment - Data Entry Clerk position for ACE Hardware Store in Tempe, AZ.Kelly Staffing Services (June 5, 2023 August 11, 2023) Temp Customer Service Rep. position at TARGET in Phoenix, AZ.UBER Rideshare Driver (September 2022 Ongoing in 2024) I drive as an UBER Driver, part time and on weekends, per my availability.EXPERIENCEState of AZ Division of Developmental Disabilities (DDD) Nov 2017 Aug 2021Claims Specialist IIProcess patient medical claims for approval / denialEnter data according to provider specialtyProcess Long Term Care claims in a timely mannerReduced response time for review and process of customer claimsMaricopa Community Colleges Foundation, Tempe, AZ Nov 2016 Jan 2017Accountant Assistant (Temp Position)Performed Basic Accounting tasksUpdated files from previous fiscal yearsProcessed and uploaded W-9 forms into the systemBank of America / Merrill Lynch, Chandler, AZ Jan 2016 Apr 2016Contractor Tax Team (Seasonal Position)Provided white glove service for Merrill Lynch Wealth Mgmt. clients with regards to their tax statements (1099 Div, INT, B, MISC)\Informed clients on general tax statement questions and concernsShowed patience with difficult clients while maintaining confidence in deliveryResent statements, report escalations and errors on tax statementsAETNA, Phoenix, AZ July 2014 Aug 2015Eligibility ConsultantResolved calls from members and/or Physicians offices for medical coverageContacted medical facilities / medical offices regarding outstanding paymentsInitiated, processed & monitored requests for member coverage with AHCCCSAssigned physician for members requesting a change of PCPBank of America, Phoenix, AZ Jan 2008 July 2013Claims Analyst IIImproved response time for the review and processing of customer claimsResolved Fraud and Non Fraud issues that impacted customer accountsIncreasedvolume of completed claims via letters & documents from and to the customerAchieved department benchmark to have claims processed in a timely mannerHoneywell International, Tempe, AZ Aug 2004 - Feb 2007Global Credit and Treasury ServicesCredit Analyst (Collections)Reviewed and managed customer portfolio of delinquent accountsProvided related SAP data as needed for/to internal and external customersResponded to written and verbal communications in a timely mannerReceived and relayed data from a variety of functional business sitesHillman Group, Tempe, AZ May 2002 - Aug 2004Accts Receivable/Collections RepManaged accounts receivable services for high level portfolio customersInitiated calls and written contact for collection on past due accountsImproved cash application, monitoring, calling and initiative inquiries of past due payments from large and small accountsImproved detailed analysis report/chart of accounts for weekly and monthly mgmt. reviewEDUCATIONBachelor of Science, Business Administration, Univ. of Redlands, CAAssociate of Arts, Business Administration, LACC, Los Angeles, CAADDITIONAL TRAINING and EXPERIENCE*Microsoft Word / Excel and PowerPoint*Leadership for Performance Seminars*Veteran - United States Air Force |
