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Title Customer Service Office Manager
Target Location US-AR-Little Rock
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
OFFICE MANAGER: DEPT. OF ADMINISTRATIONCONTACTLocation: Little Rock, AR Street Address
Phone: PHONE NUMBER AVAILABLEEmail:EMAIL AVAILABLELINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARYDevoted action-oriented strategic leader with 16+ years of managerial experience invested in excellence. Sets clear expectations and goals for employees to strive for positive results based on achievable problem- solving. Develops effective team-building strategies to promote the individual growth of associates in a positive work environment. SKILLSAdministration, Supervisor, Data EntryCustomer Service, Sales, ComplianceLeadership & Management, QuickBooksBasic Accounting Principles,Training & Development,Planning & OrganizationScheduling, Time Management,Relationship-Building, Team BuildingProblem Solving, Conflict Resolution,Written & Oral Communication,Interpersonal Abilities, OrganizationalOffice ManagementMicrosoft Office: Word, Excel, Teams,PowerPoint, OutlookGoogle: Gmail, Calendar, Docs, Sheets,Zoom, SkypeWindows and MacPROFESSIONAL EXPERIENCEDelivery Driver, DoorDash2020 - Present Uses keen attention to detail and excellent navigational skills to deliver products in a timely manner Provides extraordinary customer service with each delivery and builds daily positive rapport with customers Exceeds punctuality with delivery destinations through implementation of mobile GPS skills Provides a safe and clean environment for consumer products to eliminate health risks for the best delivery outcome Accurately performs pre-delivery inspections of orders for guaranteed quality assurance Administrative Assistant, Smart Choice Delivery2018 - 2019 Identified operational process inefficiencies and made recommendations accordingly to management and executives Verified warehouse inventory according to trucking analytics Dispatched and assigned truck drivers to variously scheduled locations Evaluated invoices to determine accurate financial information Generated weekly and monthly reports for management and directors Maintained customer satisfaction rates by developing meaningful relationships with clients Evaluated procedures and improved processes to streamline office operations Prioritized customer correspondence professionally and punctually via phone and email Performed all clerical duties in an office setting Coordinated office activities and operations to ensure efficiency and compliance Assisted colleagues whenever necessary for the greater good of the team Assistant General Manager, Slim Chickens2015 - 2018 Developed action plans/communications to associates Supervised staff to achieve a favorable customer experience to increase customer service relations Identified store opportunities while developing timely solutions to ensure plan implementation Achieved and exceeded weekly, quarterly, and annual sales as well as other targeted profit margin goals Increased sales by working with other department managers to maximize sales and profits Promoted strong relationships with local community organizations within the franchises surrounding areaEDUCATIONHigh School Diploma2001, Ansbach High School Assisted with staffing, reducing turnover, and increasing retention Ensured store compliance and associate knowledge of federal, state, and local laws while adhering to company policies Completed performance reviews and provided essential feedback and direct reports to upper managementManager, Churchs Chicken2002 - 2015 Communicated necessary information to associates to help them effectively execute their duties Served as a liaison to store/district managers for the overall effectiveness of the department Provided timely individual/department performance feedback to Assistant General Managers and associates Provided clear and strategic direction to focus on company priorities and visualized future plans for overall department improvement Managed total store operations in the absence of upper management

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