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Click here or scroll down to respond to this candidateCandidate's Name
ContactStreet Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveTo secure a challenging position and expand my learnings, knowledge, and skills. Maintain customers satisfaction and improve customer experience through my problem-solving skills, customer experience, product knowledge as well as following all policys and proceduresEducationIndependence University4021 S 700 E #400,Salt Lake City, Utah84107Key SkillsVerbal CommunicatingFriendlyMulti-takersPatientOrganizedEmpathyProblem-SolvingGood listenerQuick learnerExperienceCall Center Agent Customer Service Rep (Retention) Teleperformace Bristol, TNJanuary 2018- December 2021January 2022 April 2022Call Center Agent Customer Service Rep (Retention) Advanced Call Center Technologies, LLC - Johnson City, TNAugust 2018-April 2022Cashier Cashier Burger King Piney Flats, TNJuly 2022-presentHuman resource receptionist- Kingsport Cityfiling documents answering the phone scanning documents transferring calls setting up interviewsAt both call centers it was my responsibility to greet customers professional as the calls came in,, process payments, try to fix customers complaint to the best of my ability in a timely manner, deescalate angry customers, follow up with customers, manage and update customers account, persuade customers why not to cancel their service.Career SummaryEstablished Call Center Representative with 4 years experience. Looking for a role to leverage my problem-solving and efficiency skills to help ensure customer satisfaction. |
