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PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYHighly motivated to manage patient progress and encourage sustainable habits for health and wellness. Caring Quality Improvement Coordinator passionate about maximizing patient care standards in day program environments. Physically fit and mentally sharp professional with nine and a half years of healthcare experience. Adaptable healthcare administrator accustomed to the integration of new healthcare delivery systems and restructuring of work in a more complex regulatory environment.SKILLSProgress documentationDirect patient carePatient privacy and confidentialityRegulatory complianceData entryBehavioral managementCharting and clinical documentationFirst aid and safetyWORK HISTORYPM SHIFT SUPERVISOR 04/2009 to CurrentAABR INC - New York, NYCompleted records in logbooks, journals and care plan to document accurately report patient progress.Monitored progress and documented any status switches accordingly.Evaluated patients are suffering from asthma, appendicitis, and hernia.Encouraged creative thinking, problem-solving, and empowerment as part of the facility management group to improve morale and teamwork.Ensured HIPAA compliance.Preparing packages for an annual client meeting.Administered medication as directed by a physician.Trained new staff on quality control procedures.HOME CAREGIVER 04/2011 to 05/2018St Nick Alliance - Brooklyn, NYProvide safety and well-being of each patient in adjustment with the care plan.Transported individuals to medical appointments and other duties.Supervised daily activities and assisted when required.Improved rapport with patients to create a safe and trusting environment for care.Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.Meal planning and preparationRECEPTIONIST 01/2003 to 02/2010La Renaissance Auto School - Brooklyn, NYAggregated and processed documentation and reports for office meetings, distribution, and filing.Provided clerical support to company employees, including copying, faxing and file management.Corresponded with clients through email, telephone or postal mail.Kept reception area clean and neat to give visitors a favorable impression of the company.Communicated with vendors, contractors, and professional services personnel to receive orders, direct activities and inform management instruction.Greeted customers and visitors are in-person and via telephone calls.Answered inquiries and addressed, solved or escalated issues to management personnel to ensure client satisfaction.EDUCATIONErasmus High School - Brooklyn, NY High School Diploma2003Post University - Waterbury, CT Bachelor of ScienceHuman Services Management, 2019CERTIFICATIONSMedication Administration (AMAP)CPRFIRST AIDSCIP