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Title Customer Service Quality Assurance
Target Location US-CO-Aurora
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Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEMilitary VeteranOBJECTIVEAn extremely dependable Logistics professional with a strong work ethic that has 5 years of experience in working with teams in warehousing, supply and transportation industry. Highly motivated military professional who quickly masters new roles and technologies to achieve.EMPLOYMENT HISTORYUS ArmyAutomated Logistics SpecialistsDelegating daily tasks and responsibilities to employees El Paso, TXOperating as a Logistics manager February 2017- January 2022Provide quality assurance oversight throughout the entire logistics process, from point of origin to destination.Maintained accountability of over $10 million to maintain equipment, order production materials and organize deliveryMaintained thorough stock records based on inventory of 500+ productsConducted monthly audits of parts ordered to prevent errorsPerformed a range of shipping, receiving, and inventory control duties, including loading and unloading of trailers, replenishing stock, and filing orders for my organizationGlobal Response Margate, FLCustomer Service Representative June 2013  Oct. 2015Assist customers with orders, returns, and billingCompose and reply to emailsAssist in training new customer service representativesAlcatraz Security Oakland Park, FLBroward County School Security January 2013 June2013Monitor and patrol school propertyEnsure security of students, faculty and staffDeescalate volatile students and situationsEscort students and/or staff to and from various areas on campusLog and report all abnormal activity, vehicles, and individualsUS National Guard Miami, FLMotor Transport Operator Truck Driver August 2012  July 2016Operate all wheel vehicles and equipment over varied terrain and roadwaysManage load, unload and safety of personnel being transportedOversee and check proper loading and unloading of cargo on vehicles and trailersEmploy convoy defense techniquesIdentify, correct, or report all vehicle deficienciesUS Army Fort Stewart, GATanker August 2008  August 2012Operate all wheel vehicles and equipment over varied terrain and roadwaysManage load, unload and safety of personnel being transportedOversee and check proper loading and unloading of cargo on vehicles and trailersEmploy convoy defense techniquesIdentify, correct or report all vehicle deficienciesPrepare vehicle for movement/shipment by air, rail or vesselMaintain proper military bearing through everyday lifeTransport Commander, First Sergeant, and Platoon membersUnited Health Sunrise, FLCustomer Service January 2008- Aug. 2008Perform and direct customer service functionsResolve issues or made decision to forward to specific departmentProvide service members with a high-quality health planQUALIFICATIONSExceptional critical thinking skillsStrong leadership skills; ability to work with little or no supervisionMaintain a high degree of integrity; treat others with dignity and compassionAbility to remain calm in high pressure situations; work well under pressureExcellent communication skills Exceptional interpersonal, written, and verbal communication skillsHigh proficiency with Microsoft Office applications: Word, Excel, PowerPoint, SharePoint, OutlookEDUCATIONCoral Springs Fire Academy July 2015-December 2016Coconut Creek High School June 2002

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