| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLEObjective: Highly skilled and results-driven professional with 10 years of experience in the hospitality industry. Seeking a challenging Front Office Management position to utilize my leadership, customer service, and organizational skills to ensure exceptional skills to ensure exceptional guest experiences and drive operational excellence. Summary of Qualifications:- Extensive experience in managing front office operations in luxury hotels overseeing a team of 28, including managing guest 888+ check-in/check-out, reservations, and inquiries.- Strong interpersonal skills, able to effectively communicate with FHR, Tab Plus guests, staff, and management.- Proven track record of delivering exceptional customer service and main high guest satisfaction scores.- Strong leadership skills, with the ability to motivate and inspire teams to achieve performance targetsand exceed guest expectations.- Expertise in implementing and optimizing operational processes to enhance efficiency and productivity.- Highly organized and detail-oriented, ensuring accuracy in all front office transactions and record- keeping.Professional Experience:Online Coach Airbnb Miami Beach, FL June 2024 til present- 10 years of experience in the hospitality industry, I have had the privilege of being an Airbnb Superhost, ensuring exceptional guest experiences. I am proud to have played a significant role in helping Esme Hotel achieve their first Michelin Key, a testament to my dedication and expertise in providing outstanding service.-Now, I am embarking on an exciting new journey as a coach and launching my AVA BNB Online Coaching program. If you aspire to achieve six-figure revenue in just 90 days, spend more quality time with your loved ones, and seamlessly automate your Airbnb operations, then you've come to the right place!-My goal is to empower hosts like you to unlock the full potential of your Airbnb business. Through personalized coaching and strategic guidance, I will equip you with the knowledge and tools to optimize your earnings, streamline your operations, and create an exceptional experience for your guests.Front Office Management Esme Hotel Miami Beach, FL Jan 2024 til June 2024- Oversaw all front office operations including guest check-in / check-out, concierge services, and reservations- Implemented training programs to enhance the skills and knowledge of front office staff, resulting in improved guest satisfaction scores.- Developed and implemented standard operation procedures to streamline front office processes and ensure seamless guest experiences- Monitored and maintained inventory of front office supplies and equipment, ensuring availability and functionality.- Collaborated with other departments, such as housekeeping, engineer, maintenance, to ensure smooth hotel operation- Handled guest inquiries, requests, and complaints, resolving issues promptly and to the satisfaction of guests.- Conducted performance evaluations, provided feedback and identified training needs for front office staff.Front Office Executive Loews Hotel & Co Miami Beach, FL June 2023 til Jan 2024- Assisted the Front Office Manager in overseeing daily front office operations, including guest services, reservations, and cashiering.- Trained and mentored front office staff on customer service standards and hotel policies.- Coordinated with housekeeping and engineers, maintenance departments to ensure timely roomreadiness and maintenance.- Assisted in managing guest complaints and resolving issues to ensure guest satisfaction.- Prepared and analyzed daily reports in eluding occupancy, revenue, and guest feedback, to identifyareas for improvement.Front Office Executive AIRBNB Chicago, IL March 2013 til June 2023- Assisted in managing guest check-in and check-out, ensuring a smooth and efficient process.- Provided information to guests regarding amenities, services, and local attractions.- Handled guest inquiries and complaints, addressing issues promptly and professionally.- Managed room reservations, ensuring accuracy in bookings and availability.- Assisted in maintaining guest records and ensuring data integrity.- Collaborated with other departments, including housekeeping and concierge, to ensure guest satisfaction.Education: Bachelor's Degree in Hospitality Management DePaul University Chicago,IL Skills: - Exceptional leadership and team management abilities. Exceptional verbal and written communication skills - Proficient in hotel management systems (Opera Cloud, HMS, Alice, HotSOS, Kipsu) - Strong problem-solving and conflict resolution abilities - Highly organized with attention to detail -Ability to work well in a team environment - Proficient in MS Office Suite(Word, Excel, PowerPoint) - Fluent in English, Vietnamese, Chinese and Spanish |
