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SYMIALYLESStreet Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLESkills SummarySkilled customer service professional with over 5 years experience in the insurance industry. Proficient in customer relationship management systems, spreadsheet software, conflict resolution, verbal communication and data analysis.EducationCertified Nursing Assistant/ Expires 03/31/2025Commercial Drivers Licenses/ Class BLicense Practical Nurse/ April 21,2021- February 14,2023Attended college as a full time LPN student with a 3.10 GPA.Bachelors Nursing Degree/ CurrentAttends Arizona college of nursing and expected to graduate in Fall of 2027ExperienceAutumn TransportationStudent Bus Driver/ February 2, 2024  CurrentSafely transport students to destination for state of Connecticut.ConduentCustomer Service Representative (CSR) / October 1, 2023- February 1, 2024My responsibility as a CSR with Conduent was to handle inbound calls according to individuals specification. I provided information regarding individuals State Benefit while utilizing approved messaging accurately and professionally for the state of Connecticut Social Service Department.Hebrew Nursing HomeCertified Nursing Assistant (CNA) / May 1, 2022 - July 1, 2022My responsibility as CNA with Hebrew Nursing Home was to assistance the residents with their daily living needs: dressing, eating, bathing, ROM etc. within the state of Connecticut health department guidelines.AflacCase Manager/ September 1, 2021- April 30, 2022My responsibility as a Case Manager with Aflac was to provide professional support to employees of the state of Connecticut applying for benefits under the Family Medical Leave Act (FMLA). My role was to process applications, determine eligibility and process payments to families all under the state of Connecticut guidelines.HaysCase Manager Temporary / October 30, 2020  April 30, 2021My responsibility as a Case Manager with Hays was to provide professional support to employees applying for benefits under the Family Medical Leave Act (FMLA). My role was to process applications, determine eligibility and process payments to families all under federal guidelines.CarecentrixCustomers Service Representative (CSR) / October 1, 2019  October 31, 2020My role as a CSR with CareCentrix was to assist providers and patiences with billing for durable medical equipment vendors and home care services, acceptable by patiences health insurance.Elmhurst NursingCertified Nursing Assistance (CNA) / November 1, 2018  April 1, 2019My responsibility as CNA with Elmhurst Rehabilitation Center was to assistance the residents with their daily living needs: dressing, eating, bathing, ROM etc. within the state of RhodeIsland health department guidelines.MAS Medical StaffingCertified Nursing Assistance (CNA) / June 8, 2007  April 4, 2011My responsibility as CNA with MAS Staffing was to travel to short staff facility and assistance the residents with their daily living needs: dressing, eating, bathing, ROM etc.ReferencesCourtney Cosgrove Supervisor ConduentEmail: EMAIL AVAILABLESarah Hughes BSN RN Stones AcademyEmail: EMAIL AVAILABLEMichael Trainer Autumn BusPhone: PHONE NUMBER AVAILABLE/pre>