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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Salt Springs LnLakeland, Fl Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEducationUniversity of North Florida, Jacksonville, FloridaBachelor of Science programs in Computer Science, May 2023 (In progress)Tenoroc High School, Lakeland, FloridaoGPA: 3.75 (includes Honors and Advanced Placement courses)oGraduated with HonorsRelated ExperienceProgressive Casualty Insurance, (Insurance Sales Agent,) August 2019- Present1.Helped provide customers with quotes for both auto and special line policies such as boat, motorcycle and RV.2.Was tasked to also provided quotes to USAA members for special line Policies that were being underwritten by Progressive.3.Help provide customers insight on insurance and answer questions that they may have while creating a quotes for them.4.Handled client calls within a call center environment.United Health Group (UHC provider services/ Optum scheduler ) May 2018- June 20191.Helped relay benefits and break down of coverage to health care providers.2.Was tasked to work with a new project called National Med Trans to help members coordinate transportation to and from health care appointments3.Help to resolve inquiries that health care providers have on claims that have been submitted to us.Well Fargo - (Customer service), November 2017- May 20181.Helped service home mortgage accounts2.Handled client calls within a call center environment3.Assisted members with setting up payments an inquiries on their billingGeico ( Customer service, Florida Auto Agent), August 2016 August 20171.Handled client calls within a call center environment2.Help service and maintain clients auto Policies and billing3.Provided solutions for client policy needs.4.Provided Floor coverage and training to service floorCitibank (Cobrand and Costco Accounts, Credit Account Specialist), October 2014- June 20161.Handled client calls within a call center environment2.Help service and maintain clients accounts3.Provided solutions for clients accounts and resolved expressed and unexpressed needs4.Coached and mentored new hire teams coming to a call center environmentJC Penney (Customer Service Specialist), November 2010 September 2014 Lakeland and Jacksonville, Florida1.Communicated with customers at the register and presented customer service2.Accommodated customers with price checks and coupon scanning3.Sustained store cleanliness4.Coordinate phone callsVolunteer Experience1.Consulate Healthcare, Lakeland, Florida (Volunteer work) 2007-20112.Assisted with activities3.Organized files and documents4.Maintained a safe and desired living environment for residents5.Lakeland PAL, Lakeland, Florida (Volunteer Work)6.Coach, July 2007 November 2011,Assisted local youth in the fundamental learning of footballSkills1.Microsoft Office, consisting of Word, excel, power point, and outlook2.Store support3.Retail experience4.Customer service experience5.Mentoring experience |
