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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEQualification SummaryHighly self-motivated and goal-oriented professional committed to pursuing a long-term career in IT SupportExperienced working remotely and in-person with customers to solve computer related issuesStrong analytical and problem-solving skills, computer proficiency, and ability to follow through with projects from inception to completionProficient in maintenance management, preventative maintenance, software installation, and virus removalSet up new computers, testing, repairing computers, and providing technical supportTroubleshoot various Hardware & Software including UpgradesSkills and Core CompetenciesCustomer Service & RelationsClear & Effective CommunicationStrong IntegritySkilled Decision-MakerMac Integrated Basics CertifiedProficient with Macintosh and Personal ComputersMicrosoft Windows up to Windows 7,10Virus and Spyware removalSet up New ComputersTechnical SupportProfessional ExperienceLead Mac Solution Consultant GET Marketing 09/2017- Oct 2023Helped Customers with Technical questionsDemonstrated the Technology on the Apple TablesInstalled new Hardware when new Technology was releasedConnected Products to the ServerOwner/Operator MAK Computer Repair 10/2015 - PresentPerformed drop off and pickup service for the customer and inspected inventory to ensure all project materials were in good working condition and accounted forInstalled and configured computer hardware, operating systems, and applicationsResolved issues troubleshooting systems and network problems and adept at solving problems quickly while diagnosing and solving hardware or software faultsReplaced parts as required along with providing support via phone, email, and in personResponsible for all clients and prospects and Identified customers requirements and suggestions maximizing salesService Manager MacXprts Network 03/2014 10/2015Checked in computers along with troubleshooting laptops, desktops, iPads, and iPhonesAssisted in sales of computers and accessories while helping customers via phone, email, and in personPerformed one on one classes with customers providing instruction and trainingContacted customers with options for repair of their deviceEducationColumbia Southern University Bachelors of Science DegreeMajor: Information Technology Graduated 11/2014Metro Business College Associate of Applied Science DegreeMajor: Business & Computer Specialist Graduated 08/2009 |
