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SFDC Developer/Admin* EMAIL AVAILABLE PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARY7 years of experience in Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration, supporting the cloud applications, communities and migration from classic to Lightning, Lightning component development.Expertise in Full Software Development Life Cycle (SDLC) implementation analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, multi-tier, web-based, and portals-based object oriented enterprise applications.Experience on Salesforce Lightning UI using Aura Components and LWC (Lightning Web Components).Proficient in configuring and customizing Salesforce1 App.Hands - on experience in building responsive application using by creating Lightning components (Client/Server side controllers) using aura framework, Salesforce LDS styling.Extensive knowledge in implementing, configuring and customizing Salesforce solutions.Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Communities and Force.com SitesExperience in writing Apex Classes, Visual force Pages and Triggers.Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules etc.Worked on Migration tools Visual Studio, Force.com IDE and have knowledge of Change set migration code and configuration from the Dev sandbox to Production.Salesforce Development and admin experience using Sales, Marketing, Service cloud, Communities and Force.com Platform and SaaS and well as PaaS.Profound knowledge in using Lightning components and Lightning Builder for Salesforce1.Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.Good experience in Salesforce Lightning in order to develop lightning components.Highly Skilled in upgrading Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components.Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Apex Data Loader.Experience working with Visual Studio, Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.Strong working experience in Agile Environment with daily Scrums.Experience in working with client specific solutions like salesforce.com sandbox deployments, Force.com IDE, SOQL, SOSL and various production environments.A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.TECHNICAL EXPERTISECRMSalesforce.comSalesforce.comApex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Lightning Web Components, Aura framework, Salesforce.com, Force.com IDE, Apex Data Loader.SFDC ToolsForce.com, Plug-in, Force.com Explorer, Force.com Excel Connector, Force.com Platform (Sandbox and Production) Exact target, Sales cloud, Service Cloud, Marketing Cloud.Integrating ToolsApex Data Loader, Import Wizard, Data ExportOperating SystemsWindows, LinuxIDEForce.com IDE, Visual StudioTesting ToolAccelQWORK EXPERIENCESalesforce DeveloperWells Fargo Charlotte, NC May 2023  Till DateResponsible for building the complex Data Model within Salesforce.com by interacting with various teams for understanding the business and implementing the project end to end.Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.Designed, implemented and deployed the Custom objects, Custom tabs, Page layouts, Components to match the functional needs of the applicationCustomized existing Visualforce to align with Salesforce new Lightning UI experience.Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Lightning Pages to suit to the needs of the application.Integrated external financial systems for synching data in Salesforce.Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.Performed SFDC integration using web service and apex programming, Service cloud functionalities.Customized Service Cloud Console using Salesforce Console Integration Toolkit.Worked extensively in customization of Service Cloud Console by embedding Lightning pages in custom console components, highlight panel and interaction log.Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura framework.Created many Lightning Components and Server-side Controllers to meet the business requirement.Implemented Apex Extensions to customize the standard buttons on Lead, Account, Contact and Opportunity objects.Added Lightning Component to Lighting Pages and Record Pages and worked on Apex classes, Controller classes and Apex Triggers for various functional needs in the application.Used lightning Out to compose components on a Visualforce page, and integrated between components on the client side with JavaScript and Lightning Events.Assist in resolution of escalated situations initiated by Salesforce Marketing Cloud, clients and partners.Created Scheduled and Batch Apex jobs based on the business requirements.Used Salesforce Lightning Inspector to debug the lightning components during the development process.Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.Was solely responsible for writing web services using REST services to get real-time data from an external SQL database to show on internal Lightning pages.Hands full of experience on Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.Environment: Salesforce.com platform, Lightning, Aura, Lightning Process Builder, Lightning Inspector, Lightning Out, Apex, Workflow & Approvals, Triggers, Reports, Custom Objects, SOQL, SOSL, Service Cloud, Custom Tabs, Email Services, Sandbox data loading, REST services, Windows.Salesforce DeveloperCrutchfield Charlottesville, VA Jan 2022  Apr 2023Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.Assisted in migration of an application from Salesforce classic to lightning experience.Used Salesforce Lightning Inspector to debug the lightning components during the development process.Performed admin tasks of managing Users, Roles, Public groups and implemented Role hierarchies, sharing rules and record level permissions using sharing rules and App Exchange managed package installation.Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.Created new components in Lightning to add functionality to existing Visualforce pages using Lightning Out.Worked on Salesforce Lightning Process Builder to easily automate Business Processes.Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.Worked with Apex Scheduler to invoke Apex classes at regular intervals.Responsible for Data load operations using Force.com Apex Data Loader.Developed Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.Worked on SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.Integrated application with Salesforce.com with using REST web services API.Customized Salesforce.com fields, page layouts, record types, list views and queues.Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.Managed and implemented customization requests including creating workflow triggers, workflow alerts, automated email responses.Used Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process, Process Builder in Salesforce.comPerformed SFDC integration using web service and apex programming, service entitlements Salesforce.com service cloud functionalities.Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.Created various Batch jobs and time-based workflows to update the data regularly.Supported the data migration activities for migration of the data from various business sources with the support of Salesforce CRM.Created various Profiles, Roles, and Page Layouts and configured the permissions based on the organization hierarchy requirements.Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.Documented and shared the requirements with Salesforce.com consultants for further implementation.Successfully implemented Web to Lead and Web to Case in the organization.Deployed Apex using Visual Studio and Web Services API.Actively involved in most critical phase of the project, in the development and support areas.Environment: Salesforce.com platform, Apex Language, Lightning, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Visual Studio, Change Sets, Salesforce Controllers, REST API, Windows.Salesforce DeveloperIAT Insurance Group Raleigh, NC Oct 2019  Dec 2021Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.Used the Salesforce Lightning Design System (SLDS) in order to develop the Lightning Components.Created the lightning components and added them in to different communities.Create a complete file Upload utility in Lightning, Apex Classes and SOQL so that Users can attach files in the form and upload them to Salesforce case record.Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.Developed custom REST Web Services in Salesforce and published for External applications for consuming.Involved in developing Salesforce Lightening Apps, Components, Controllers and Events.Designed, Developed & deployed various APEX Classes, Triggers, Test methods also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.Authored Systems Requirement Specification (SRS), Use cases, System Requirement Change Request and Data Dictionary to Deltas SFDC implementations such as Sales Cloud, and Salesforce Chatter.Designed various types Email templates for auto response to customers.Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.Environment: Salesforce.com, Force.com, Apex Classes, Triggers, Controllers, Custom Objects, Records, Page Layouts, Roles, Work flows, SOSL, SOQL, Sales Cloud, Service Cloud, Cast Iron, Dash Boards, Data Loader, Data Migration and Windows.SFDC DeveloperSouthern First Bank Greenville, SC Jan 2018  Sep 2019Responsible for requirements gathering from business users and prepare technical requirement specification document, Implemented Agile Methodologies in developing SDLC.Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.Developed an application extensively for Case Management utilizing Salesforce out-of-the-box functionality with the combination of Force.com platform components such as Apex Classes, Triggers, and Visualforce Pages.Managed search layouts and created page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.Performed unit testing for every written code and always wrote test methods with code coverage of 75% minimum.Development of REST based web services used for custom development.Imported/Exported data from various resources/Org like spreadsheets, emails, and databases with tools: Data Loader, Data Import Wizard, DML Statements, Data class method and Batch Apex.Designed Apex Controllers and Visualforce Pages to support complex business logic adhering to the boundaries of Governor Limits.Created various Reports like summary reports, matrix reports, pie charts, dashboards, graphics and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various reports for different user profiles based on the needs of the organization.Involved in the Web Services Integration to connect with the different Applications.Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.Used the Force.com explorer/Developer console to build and test SOQL and SOSL queries.Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.Worked closely with Java development team in Agile Environment to build and support current dashboards and portals.Environment: Salesforce.com, Service cloud, Apex, Visualforce, Controllers, Workflows, Web Services, Reports, Dashboards, Data Loader, Force.com IDE, Git, Windows.SFDC AdminAdvance Auto Parts Raleigh, NC Nov 2016  Dec 2017Administrated and monitored the company's Salesforce CRM application.Created the workflows for automated lead routing, lead escalation and email alert.Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.Developed and Customizing salesforce.com application based on the user needs.Developed field & page layout customization for the standard objects like Account, contact, Leads.Involved in Accounts Merging, maintaining Public Groups.Created Reports and Dashboards as per the customer requirements.Worked on Record Types, Validation Rules, Triggers and Page Layouts.Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.Imported accounts and contacts data through Import Wizard.Worked on data migration from databases to SFDC using Data Loader.Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.Performing the Risk Analysis and Cost Assessment for the Project implementation.Created new custom objects, assigned fields, custom tabs, components, custom reports.Created custom Reports based on business need and associated them to Dashboard.

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