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Click here or scroll down to respond to this candidateCandidate's Name
Waxhaw, NC +1 980 613 2965 [Candidate's Name .com] http://LINKEDIN LINK AVAILABLE Multifaceted Information Technology leader with over 15 years of progressive experience in establishing successful organizations. Providing secure technology direction, including planning, implementing, and maintaining best practices that align with all corporate strategies. Exceling at ensuring optimal technical operations by overseeing all aspects of IT delivery, including security, information management, application development, and cloud technology operations. Professional ExperienceEze Castle Integrators (MSP) NYC, NY [Remote]Director of Technical Services May 2023 - Present Accountable for all IT managed services our clients in New York and New England regions. Manage and continuously innovate services delivery methods and practices which deliver high quality outputs and positive customer experiences in the performance of services delivery tasks. Formalize technical and operational quality leveraging several worldwide teams. Manage and continuously innovate services delivery methods and practices which deliver high quality outputs and positive customer experiences in the performance of services delivery tasks. Designed and implemented robust IT governance model, tailored to organization's specific needs, ensuring alignment of IT project portfolio with strategic multiyear roadmaps; introduced clear accountability and executive awareness and enhanced risk mitigation, solidifying IT's role as strategic partner and trusted business advisor. Optimized IT infrastructure and administrative operations; transitioned from globally distributed data centers to strategic colocations and migrated on-premises installations to Microsoft Azure and SaaS solution. Istonish Inc. (MSP) Greenwood Village, CO [Remote] VP of Information Technology December 2020 March 2023 Maintain a 14% annual increase in systems efficiency by directing and overseeing IT operations, including business continuity, security management, services delivery, and project management. Migration of multiple customers into cloud-based operations Spearhead the integration of contrasting business units and security solutions revamp while maintaining 98% customer satisfaction, saving 31% operation time. Designed and deployed 4 additional service offerings based on infrastructure support and security, increasing revenue by 8% over the first year. Formed an IT Steering Committee which is utilized as a forum for IT strategic planning and priority recommendations regarding major IT projects. Developed a process to streamline our SOC2 and ISO 27001 audits. Implemented NIST standards and best practices for several of our clients. Reduced IT turnover by 18% in the first year and an additional 7% in the second year. Consolidated and integrated disparate HRIS infrastructure and support staff Engaged in Agile Project Management as well as Waterfall delivery methodologies utilizing JIRA. Reduced IT budget by 12% while increasing availability and product portfolio. Deployed multi-pronged threat management and user education program giving the organization zero outs and 100% availability for the past 26 months. Led several successful data and customer migrations to the cloud and our hosted solution. Manage all IT projects and service delivery to ensure timely and excellence in solution delivery. Migrated and maintained over 800 systems in the Azure cloud supporting multiple industries. Optiv Security Inc. (IT Security MSP) Denver, CO [Remote] Director of IT Business Partnering December 2018 - December 2020 Enhanced technical commitments between partner organizations by establishing and resolving IT-related issues, enabling the generation of insights. Realized a 25% increase in productivity and accountability by training, mentoring, and motivating 35+ IT team members and contractors on system management and configuration Heightened business efficiency and maximize operations by resolving escalated issues on service delivery and customer satisfaction, enhancing relationships with partner organizations Managed internal system security operations for all new internal systems through a prequalification process I developed Implemented and security requalification process for all internal applications before and after updates Spearhead the integration of contrasting business units and security solutions revamp while maintaining 98.5% customer satisfaction, saving 21% operational time Conduent Inc./ Xerox (Government MSP) Carrollton, TX Director of IT Managed Services Jan 2014 - December 2018 Acquired an extensive knowledge of clients businesses while developing client portfolios for all departments, ensuring a professional and proactive fulfillment of client technical needs Propelled customer satisfaction from 35% to 85% by creating and managing 1-, 3-, and 5-year strategic operating systems configuration projects to fulfill clients technical needs Generated $267K annual savings by designing the replacement of 32 leased lines and deployment of a completely wireless and microwave solution, enhancing client services Reengineered and upgraded the web infrastructure to incorporate Client Management Systems, enabling timely client services and seamless data retention Maximized operational efficiencies by directing and coordinating the execution of GIS, VoIP, Print management, document imaging, unified communications, mobile device deployment, and virtual environment Additional ExperienceACS Inc. (Purchased by Xerox) Director of Infrastructure Redesigned and implemented new network infrastructure from core to 65 locations worldwide Created strict documentation policies such as run books for all applications, including diagrams, restart and stop procedures, port utilization, install configuration, and vendor escalation information Oversaw 79 support staffACS Inc. ITS Director of Infrastructure Managed 33 data centers including support staff for all hardware and applications Designed and implemented a cloud-based disaster recovery program for all sites Handled technology and staff assessment of all sites, performed a restructuring to create better efficiency and stability Oversaw 156 support staffACS Inc. (MSP) Director of IT Managed Services Enhanced service delivery by implementing ITIL best practices within the infrastructure and guaranteed timely reporting for swift ticket resolution, achieving a 30% increase in systems efficiency Yielded an 18% and 9% increase in profitability in the first and second years, respectively, by planning and completing 6 disaster recovery tests in 3 years without downtime Oversaw 330 support staffIngram Micro (Distribution) Data Center Services Manager / Director of Operations Redesigned data center, including re-cabling and relocation of 60 racks to accommodate new equipment. Installed redundant UPS units with automatic switching and a new generator to support the data center and operations area Built an operations center and team to monitor multiple data centers worldwide Oversaw 88 support staffCore CompetenciesLeadership - Team Building - Virtualization- Cloud Computing- ITIL Framework, Customer Service- Software as a Service(SaaS)- Software Development Life Cycle (SDLC)- IT Operations, IT Infrastructure Management- Application Development- Vendor Management- Strategic KPI Management Business Process Improvement Organizational Management - Cloud - Azure - AWS - Governance - Vendor Management - Budgeting Operations - Risk Assessment - IT Security NetworkingAwards2015 President's Award - 2014 President's Award - 2005 President's Award - 2004 President's Award |
