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EMPLOYMENTPROJECT MANAGERCandidate's Name  Street Address  - MAY 2024 Webinar Presentations Conference Attendance Salesforce CRM Management Reporting and Analytics Meeting Quotas and Metrics MS Office Proficiency Self-Motivation Professional Communication Active Listening Organizational Skills Written Communication Logistics and Data Filing Project Coordination Software Proficiency (JIRA, Salesforce, Windows, Excel, PowerPoint, Word, WordPress, QuickBooks) Generated leads through proactive outbound prospecting and effectively managed the sales to retention pipeline. Conducted 40-50 daily calls, set up and delivered webinar presentations, and attended conferences out of state. Maintained accurate customer records in Salesforce CRM and generated reports on lead qualifying activity. Consistently met monthly quotas and activity metrics, demonstrating strong performance. Proficient in MS Office tools for data analysis, reporting, and communication. Self-motivated with a desire to achieve results. Professional demeanor and phone voice tonality. Aptitude to learn quickly and grow professionally. Plantation, 33324  PHONE NUMBER AVAILABLE  EMAIL AVAILABLE Bryton EluettCust. Success Manager/ Logistics Coordinator/ Project Manager Reliable and highly skilled customer service specialist with a dedication to ensuring client satisfaction. Over 10 years of experience with customer service, sales, troubleshooting, and technical support.Surpassed sales targets by 15% through strategic client engagement. Enhanced report accuracy by 20% using advanced Excel functions. Led project teams to innovate workflow, increasing efficiency by 25%. Streamlined data filing, reducing retrieval times by 30%. Mentored 5 junior staff, improving team performance and morale. DEBT RESOLUTION SPECIALIST/TELEMARKETERTurbodebt/National Debt Relief  SEP 2022 - DEC 2023 Help improve cashflow by negotiating with creditors and agreeing on new debt repayment terms aiding the clients financial situation. Advising people on how to achieve debt relief, and managing finances more effectively. Provide an impeccable level of customer support and empathizing with a client's misfortune and be present to offer a way out. Conducting research and analysis, assessing client accounts and credit histories, coordinating with managers and collection agents, and monitoring delinquent accounts TRAVEL AGENTAmerican Express  APR 2022 - Present Assist card members with travel plans and accommodations for future travel. Help creating resolutions for online scenarios and possible cancellations, or upcoming errors for future trips. Delivering extraordinary service in a fast paced inbound call environment. Exceed performance goals with surveys by continuously improving on key selling skills, including building rapport and understanding customer needs, handling objections to close sales. LINE SUPERVISORPublix Distribution  NOV 2020 - APR 2022 Control the Fresh Kitchen 1st-3rd Shift manufacturing list schedule for the week. Supervising the quality of packaged food and keeping up to health standards. Ensuring the adequacy of the line workers on production and their safety. Monitoring the line operations and filling orders for 92 Publix stores in Florida in a timely manner. SURVEILLANCE AGENTSeminole Tribe Of Florida  JUL 2019 - NOV 2020 Observe and report any suspicious activity on Seminole Gaming property. Work closely with Seminole Police Department in keeping all Seminole property and assets safe. Follow routine money drops to assist in securing and protect all of Seminole assets. Communication throughout the casino floor keeping a steady line of updates, securing the safety and well being for our patrons.SALES/SELECT SERVICE ADVISORFIRST DATA  JAN 2016 - MAY 2019 Provides support to SVP, organize and expedites flow of work through executive's office. Oversee heavy calendar management, requiring interaction with both internal and external executives and assistants to coordinate a variety of complex executive meetings. Manage meeting preparations including logistics, audio/visual, catering, etc. Manage expense reports and other administrative duties. Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner. Maintain confidentiality with the utmost professionalism. ASSISTANT MANAGERVIP AUTO OF MIAMI  MAY 2014 - JUL 2015 Employee Mentorship. Assist clients in choosing the right vehicle. Resolve all client complaints or concerns. Manage daily sales operations. Ensure monthly sales targets are met or exceeded. EDUCATIONAssociates DegreeBroward College  Dec 2014 - Dec 2014DiplomaNortheast High School  Jun 2011 - Jun 2011SKILLSWebinar Presentations Conference AttendanceSalesforce CRM Management ReportingAnalytics Meeting QuotasMetrics MS OfficeSelf-Motivation Professional CommunicationActive Listening Organizational SkillsWritten Communication LogisticsData Filing Project CoordinationSoftware Proficiency Proficient MultitaskingSelf Starter Ability to work under pressureStrong verbal communication Strong written communication Conflict Resolution Attentiveness to DetailTime Management Computer SkillsADDITIONAL INFORMATIONExperienceJANUARY 2023- MAY 2024CUST. SUCCESS MANAGER/ LOGISTICS COORDINATOR/ PROJECT MANAGER, Handtevy Generated leads through proactive outbound prospecting and effectively managed the sales to retention pipeline. Conducted 40-50 daily calls, set up and delivered webinar presentations, and attended conferences out of state. Maintained accurate customer records in Salesforce CRM and generated reports on lead qualifying activity. Consistently met monthly quotas and activity metrics, demonstrating strong performance. Proficient in MS Office tools for data analysis, reporting, and communication. Self-motivated with a desire to achieve results. Professional demeanor and phone voice tonality. Aptitude to learn quickly and grow professionally. ExperienceSEPTEMBER 2022 - DEC 2023DEBT RESOLUTION SPECIALIST/TELEMARKETER, Turbodebt/National Debt Relief Help improve cashflow by negotiating with creditors and agreeing on new debt repayment terms aiding the clients financial situation. Advising people on how to achieve debt relief, and managing finances more effectively. Provide an impeccable level of customer support and empathizing with a client's misfortune and be present to offer a way out. Conducting research and analysis, assessing client accounts and credit histories, coordinating with managers and collection agents, and monitoring delinquent accounts ExperienceAPRIL 2022- PRESENTTRAVEL AGENT, American Express Assist card members with travel plans and accommodations for future travel. Help creating resolutions for online scenarios and possible cancellations, or upcoming errors for future trips. Delivering extraordinary service in a fast paced inbound call environment. Exceed performance goals with surveys by continuously improving on key selling skills, including building rapport and understanding customer needs, handling objections to close sales. ExperienceNOVEMBER 2020 - APRIL 2022LINE SUPERVISOR, Publix Distribution Control the Fresh Kitchen 1st-3rd Shift manufacturing list schedule for the week. Supervising the quality of packaged food and keeping up to health standards. Ensuring the adequacy of the line workers on production and their safety. Monitoring the line operations and filling orders for 92 Publix stores in Florida in a timely manner. ExperienceJULY 2019  NOVEMBER 2020SURVEILLANCE AGENT, Seminole Tribe Of Florida Observe and report any suspicious activity on Seminole Gaming property. Work closely with Seminole Police Department in keeping all Seminole property and assets safe. Follow routine money drops to assist in securing and protect all of Seminole assets. Communication throughout the casino floor keeping a steady line of updates, securing the safety and well being for our patrons.ExperienceJANUARY 2016  MAY 2019SALES/SELECT SERVICE ADVISOR, FIRST DATA Provides support to SVP, organize and expedites flow of work through executive's office. Oversee heavy calendar management, requiring interaction with both internal and external executives and assistants to coordinate a variety of complex executive meetings. Manage meeting preparations including logistics, audio/visual, catering, etc. Manage expense reports and other administrative duties. Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner. Maintain confidentiality with the utmost professionalism. ExperienceMAY 2014  JULY 2015ASSISTANT MANAGER, VIP AUTO OF MIAMI Employee Mentorship. Assist clients in choosing the right vehicle. Resolve all client complaints or concerns. Manage daily sales operations. Ensure monthly sales targets are met or exceeded.