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PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVECustomer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.SUMMARY OF QUALIFICATIONSPrioritized client cases based off of the claim deadlines and escalated issues as needed to other departments to ensure the claims were submitted with all required documentation in a timely mannerIdentified potential issues which could cause delay or denial of claims and provided clients with multiple solutions such as eligibility criteria, requesting of proper supporting documentation or additional information needed to properly ensure success of their claims submittedCollaborated with support teams to increase customer satisfaction and brand recognitionAssisted multinational clients with their VAT reclaims through consistent communications, provided analysis to ensure client was always apprised of the status of their claim, expected turnaround time for repayments, and year by year account reviewsAnnually managed more than 300 clients in wide variety of fields, examples Sporting Bodies, Relocation Companies, Tour Operators, Incentive Companies, Chemical Companies, Communication Companies, Aviation CompaniesLeveraged Salesforce Software (Data Management, Marketing, CRM Custom Built Programs, Service, Analytics and Sales)Used many platforms of Expense Management systems, examples- Concur, Chrome River, Expensify, Sage, Intacct, SAPUtilized v-look up and pivot tables for ad hoc reports for client account updatesRevived large number of clients within the company to assist them with restarting the Recovering ProcessContinuously surpassed Quarterly and Annually fiscal targets through clients reactivation and increasing existing clients volumes of returnsPlayed a crucial role in retaining high-value clients by consistently delivering unparalleled support and personalized solutions to their needsMaintained up-to-date knowledge of the products and service changesRELEVANT SKILLS & EXPERIENCECustomer Relationship ManagementPayment ManagementIssue EscalationCustomer Needs AssessmentAccount ManagementCustomer RetentionShipping CoordinationAppointment CoordinationEMPLOYMENT HISTORYClient Services Executive @ VATit USA Inc, Virginia Beach, VA - Hybrid January 2014  November 2023Built a reputation as a trusted advisor to clients by consistently providing insightful analysis and actionable recommendations.Demonstrated excellent problem-solving skills in handling challenging situations that arose in client engagements.Developed strong relationships with key clients, fostering trust and loyalty.Conducted regular reviews of account performance, identifying opportunities for growth and improvement.Developed and maintained existing client relationship and developed new client relationships.COR (Purchasing) @ IDC, CA January 2013  August 2013  Seasonal positionSelf-motivated, with a strong sense of personal responsibility.Worked effectively in fast-paced environments.Skilled at working independently and collaboratively in a team environment.Proven ability to learn quickly and adapt to new situations.Processed Purchase OrdersUpdated Purchase OrdersWorked with Vendors to ensure proper charges/costs are on the ordersCall into Vendors for the Rush OrdersUS Operations Manager, Quipsound Corporation Ltd, Westerham UK  Hybrid October 2004  July 2012Responsible for all activities preformed on site at clients offices relative to VAT ( Value Added Tax) RecoveryResponsible for training StaffResponsible for all staff and travel arrangementsPreparing for Audits prior to Client's site visitPreparing data for all audits, entering data on spreadsheets and database entriesExtensive knowledge of VAT Countries, valid expense types by Countries, attributes of a valid receipt and other requirements by countryMichigan Director, Universal VAT Services, Decatur GA January 2002  October 2004Preparing for audits prior to traveling to clientProcessing receipts and providing feedback to the clientRecord general ledger entries and send results to the clientHome Day Care Provider @ Wendy's Playhouse, Midland, Michigan January 1994-November 2001Managed day-to-day business operations.Provided exceptional care - licensed to care for 12 childrenIncreased customer satisfaction by providing high-quality care and timely communication.Employed 2 assistants to help with the 12 children in my care.REFERENCES: Upon Request