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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLECAREER PROFILEEnthusiastic, goal oriented, results driven career professional with demonstrated expertise with a diversity of mortgage and closing roles, programs and services.RELEVANT PROFESSIONAL/BUSINESS EXPERIENCEPost Closing, SNL Staffing Solutions, San Antonio, TX (2/2022-Present) Verify receipt of original Mortgage and Note. Check completed loan documents for quality control and follow up on trailing documents. Confirm loan documentation meets specific investor requirements. Create files and sort funded loan files. Check files in and prepare Collateral sheets. Review closing/funding packages for completeness. Analyze funding hand off logs and check files accordingly. Post Closing, Mass Tech Digital via Deloitte, Stay DC Project, Remote Contract (6/2021-12/2021) Supported the District of Columbia in the operationalization of the emergency rental assistance program which aimed to provide federally funded assistance to eligible households facing housing challenges due to the economic impacts of the COVID Pandemic. Conducted compliance reviews of tenant and landlord applications for rental assistance against the Treasury Rental Assistance program requirement. Maintained regular communication with the Lead Case Manager about clients. Participated in organization-wide meetings and committees, departmental meetings, team meetings and training. Disclosure Specialist, SWBC Mortgage Company, San Antonio, TX (6/2018-11/2020) Received information necessitating disclosure of company and/or regulatory required disclosures. Reviewed and accurately interpreted information to determine which disclosures are required. Reviewed military (COE) certificate of eligibility status verification. Communicated effectively and collaborated with the Production Team, which includes Mortgage Loan Originators in addition to various other departments as needed. Updated the Loan Origination System as well as other systems to effectively notify the appropriate parties of the disclosure process. Provided accurate and appropriate disclosures to customers within a predetermined timeline pursuant to company policy/procedure and regulatory requirements. Reviewed Centralized Disclosure Reports to confirm all disclosures are delivered in a timely manner. Confirmed with the mortgage loan officer to determine if the property address loan is valid. Prepared disclosure packets for FHA/VA/CON/RD loans as well as others when needed. Conducted disclosure review of files as needed. Initial disclosures and scan documents daily. Worked independently in a demanding environment while successfully multi-tasking projects. Demonstrated the ability to use discretion, tact and diplomacy when collaborating with colleagues and clients. Utilized Dual Monitors, Encompass, TRID Wizard, and Empower programs daily. Initial disclosures, scan documents and complete additional administrative responsibilities as needed. Accurately documented and completed a 911 Compliance project. Disclosure Specialist, DHI Mortgage Company, Austin, TX (5/2015-12/2017) Reviewed and accurately interpreted information to effectively determine which disclosures are required. Communicated effectively and collaborated with the Production Team, which includes Mortgage Loan Originators in addition to various other departments as needed. Updated the Loan Origination System as well as other systems to effectively notify the appropriate parties of the disclosure process. Provided accurate and appropriate disclosures to customers within a predetermined timeline pursuant to company policy/procedure and regulatory requirements. Reviewed Centralized Disclosure Reports to confirm all disclosures are delivered in a timely manner. Confirmed with the mortgage loan officer to determine if the property address loan was valid. Prepare disclosure packets for FHA/VA/CON/RD loans as well as others when needed. Conducted daily disclosure review of files in addition to initialing disclosures and scanning documents. Worked independently in a challenging environment while successfully multi-tasking projects. Demonstrated the ability to use discretion, tact and diplomacy when collaborating with colleagues and clients. Utilize TRID Wizard and Empower program daily. Accurately documented and completed a 911 Compliance project. Mortgage Servicing Specialist I, Stewart Title-Formerly Bank of America, Norfolk, VA (7/2013 3/2015) Updated financial information to determine client loan eligibility in a variety of computer programs. Answered client questions and assisted clients with mortgage selection options and terms. Ensured timeliness, detailed documentation, and accurate packaging of all loans. Verified that all loan documentation complies with company policies. Obtained client financial information and scheduled appointments for Customer Relationship Manager. Performed repayment plans and process payments. Assessed customer information and provide recommendations regarding escrow accounts. Collaborated with the MAU (Military Assistance Unit) to assist clients with financial services topics. Coordinated with the EMBU (Enterprise Military Benefit Unit) to assist clients with financial services and to determine eligibility for the Service Member Civil Relief Act Benefit (SCRA). Reviewed and completed affidavits and other related documents that required signature authorization. Generated statements or other pertinent schedules for computation of amounts due. Prepared figures for reinstatement and judgment affidavits and responded to attorney requests in a timely manner. Conducted research on foreclosure topics including payment histories and document retrieval. Completed packaging and submission of foreclosure packages, including copies of loan documents, proof of necessary notice of intent and other specified letters leading to the referral of a loan to outside counsel. Loan Processor, Temporary Position, SunTrust Bank, Williamsburg, VA (10/2011 12/2012) Requested and reviewed file documentation, including income, employment verification, bank statements or verifications of deposit or property valuation; open escrows and title. Reviewed all documentation received for completeness to ensure appropriate data was entered into the company's origination system, and that appropriate documentation is uploaded to the paperless file system. Communicated with the loan processor regarding documentation needed to process the loan and maintain effective follow up to ensure receipt of needed documents. Assisted loan processor to gather information to clear underwriting conditions. Responded to inquiries and followed up with key individuals promptly to resolve problems. Communicated directly with loan officer, loan processor, closer, title companies and insurance companies to ensure that loans close in a timely manner. Assisted loan processor to help resolve investor stipulations. Stay up to date on all current, applicable industry standards. Maintains complete and accurate information within the loan processing system while effectively managing a high volume of loans.Loan Servicing Specialist, Wachovia Mortgage/Wells Fargo Banking, San Antonio, TX (11/2009-4/2011) Utilized strong knowledge of loan products, loan modifications, cash management, escrow administration, and default processes to process various loan modification agreements and critical transactions quickly and accurately (including mortgage programs, fixed rate conversions, and special modifications). Drafted and distributed decision letters to customers. Maintained strong professional relationships with new and existing customers. Interacted directly with internal and external clients to answer questions and resolve issues. Entered loan data, verified loans, and kept meticulous transaction records/notes in the CPI servicing system. Organized and maintained client files. Received recognition letters from customers for acting quickly to resolve issues with stolen credit cards. TECHNOLOGY/SOCIAL MEDIAAS400LS, Aspect, Asis, Citrix Programs, Credco, CRM, Digital,), Easy Stellent Document Retrieval, Document Management Portal, Early Resolution, Electronic Mail, Emagic, Empower, EMortgage, Enterprise Pay, FHA, Fieldglass, Formweb, Home saver, Interact, Inward Advocate Military Tracker, I portal, Lamp, Loan Image Servicing (LIV), Loan Processing Systems (LPS), Loss Mitigation, MARS, MERS, Microsoft Office Suite, Microsoft Outlook, Microsoft Team, MLCS, Office Communicator, One Plumb Dynamic, One Plus Plumbing, Pega, Salesforce, STMParteners, TRID Wizard, Web Query, Workflow, ZoomRECENT PROFESSIONAL RECOGNITIONMCI/World Com, Certificate for Telephone Excellence & Extraordinary Customer Relations Bank of America, Peer Choice AwardWachovia, Various Letters of Recognition from Customers SELECT SPECIALIZED TRAININGCash Management, Conflict Resolution, Customer Service, Diversity Awareness, Escrow Administration, Goal Setting, Loan Modification, New Employee Training, Document Management Portal, Office Management, Office Supervision EDUCATION/CERTIFICATIONSMaster of Business Administration, Health Care Management, University of Phoenix, 12 Hours Completed, 2012 Bachelor of Science, Management, University of Phoenix, April 2009 Associate of Applied Science, Business Administration, Hallmark College, December 2005 |
