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Click here or scroll down to respond to this candidateCandidate's Name
Grand Rapids, MI 49504 m: PHONE NUMBER AVAILABLE EMAIL AVAILABLE (1) Candidate's Name LinkedIn Strategic Business Developer Driving Revenue Growth through Tailored IT & Cybersecurity Solutions Results-driven Business Development professional with a track record of exceeding sales targets and driving significant revenue growth. Specialized in IT management, cybersecurity solutions, mobility services, and strategic partnership development. Adept at cultivating and expanding client relationships, negotiating favorable contracts, and optimizing sales processes across diverse markets. Proven ability to leverage market insights and customer feedback to enhance offerings and achieve business success. Recognized for excellent communication skills and a proactive approach to problem-solving. CORE COMPETENCIES Sales Strategy Relationship Management Account Cultivation Contract Negotiation New Business Development Prospecting Techniques Consultative Selling IT Management Solutions Cybersecurity Solutions Mobility & Wireless Solutions Market Analysis & Trend Monitoring Customer Retention & Expansion Supply Chain Optimization Networking & Strategic Partnerships Revenue GrowthPROFESSIONAL EXPERIENCECSI, MAY 2022 - PRESENTBusiness Development Director Cultivate and expand strong relationships with existing customers, leading to increased client satisfaction and repeat business across multiple states. Prospect and develop new customer opportunities daily across a 16-state territory, resulting in significant revenue growth and increased market share. Optimize and oversee the sales process for each opportunity, ensuring smooth and efficient transactions that consistently surpass targets. Negotiate and close contracts with favorable terms, fostering long-term partnerships and boosting profitability. Sell comprehensive solutions in IT management and cybersecurity, enhancing clients' operational performance, security posture, and overall business success. Implement targeted sales strategies and leverage industry insights to drive customer engagement and achieve exceptional sales results. Monitor and report on sales performance metrics, providing insights and recommendations to improve strategies and achieve goals. Maintain a comprehensive understanding of competitors and market dynamics, using this knowledge to strengthen the company's position and competitive advantage.AT&T, OCT 2020 - APR 2022Client Solutions Executive 2 Fostered relationships within the account base, resulting in exponential growth and unwavering client loyalty. Unearthed and capitalized on lucrative business prospects within existing clientele, significantly elevating sales and revenue streams. Engaged in daily prospecting activities to tap into new customer segments, thereby broadening market penetration and enhancing brand visibility. Spearheaded the sales process for every opportunity, ensuring seamless execution and consistently surpassing predetermined targets. Delivered comprehensive solutions encompassing security, SD-WAN, and mobility, delivering tailored services that met and exceeded client expectations. Skillfully negotiated contracts, forging enduring partnerships and driving sustained profitability for the organization. Collaborate with cross-functional teams to develop and implement innovative strategies for customer acquisition and retention. Conduct market research and analysis to identify emerging trends and customer needs, informing product development and sales strategies. Provide regular updates and insights to management regarding market dynamics, competitor activities, and customer feedback to drive informed decision-making and strategy refinement. Candidate's Name Page 2T-MOBILE, JAN 2018 - SEP 2020Enterprise Account Manager Negotiated successful contracts with clients, securing mutually beneficial terms and fostering lasting relationships. Cultivated strategic partnerships and identified new business opportunities, resulting in increased sales and customer satisfaction. Oversaw the planning and execution of implementation schedules and training sessions, ensuring a smooth transition and optimal client experience. Leveraged emerging technologies to create tailored solutions that effectively addressed customer needs and supported business growth. Demonstrated adaptability in a dynamic market by delivering current and relevant solutions to meet clients' evolving demands. Conducted regular account reviews and assessments to ensure ongoing satisfaction and identify areas for potential growth and improvement. Collaborated closely with internal teams, including sales, marketing, and technical support, to deliver comprehensive and cohesive solutions to clients.AT&T, OCT 2009 - JAN 2018Client Solutions Executive 2, JAN 2016 - JAN 2018 Cultivated and nurtured relationships within the account base, fostering client trust and loyalty. Drove revenue growth by introducing and implementing cutting-edge technology and innovative solutions tailored to the specific needs of each client. Orchestrated the entire sales process for each opportunity, from initial engagement to successful closure, ensuring seamless execution and client satisfaction. Effectively managed an account base totaling $30M in revenue, strategically allocating resources and prioritizing opportunities to maximize profitability. Collaborated with internal teams to identify and address client needs, leveraging cross-functional expertise to deliver comprehensive solutions and drive business success. Conducted regular account reviews and performance assessments to identify opportunities for growth and areas needing improvement. Collaborated with cross-functional teams, including marketing, customer support, and technical experts, to ensure seamless service delivery and customer satisfaction. Analyzed market trends and customer feedback to inform strategic decision-making and refine sales strategies, ultimately enhancing product offerings and meeting client needs. Sales Executive IRU, AUG 2015 - DEC 2015 Collaborated with managers and store representatives to promote the company's products and services to existing customers, uncovering new growth opportunities. Increased mobility subscribers across government, premier, signature, and global account bases, driving revenue and expanding market share. Designed and implemented targeted marketing campaigns to showcase mobility offers, resulting in heightened brand awareness and customer engagement. Identified and leveraged opportunities within existing accounts, leading to successful cross-selling and up-selling of mobility solutions. Developed and maintained strong relationships with key stakeholders to ensure customer satisfaction and continued business growth.Fiber Solution Consultant, FEB 2014 - AUG 2015 Successfully sold enterprise IP services, such as EaMIS, EaVPN, and IPFlex, to a diverse range of clients, driving revenue and growth. Cultivated strong relationships with existing customers and identified new opportunities within the fiber network, resulting in an expanded customer base and increased market share. Developed and maintained strategic partnerships with property managers, securing access for AT&T to reach new customers and expand its network. Demonstrated expert knowledge of advanced network assets, enabling the delivery of tailored solutions that met clients' unique needs and objectives. Consistently exceeded sales targets by effectively matching AT&T's offerings with client requirements, contributing to overall business success.Candidate's Name Page 3 Provided exceptional customer service and support, ensuring client satisfaction and retention by addressing inquiries and resolving issues promptly and effectively.Business Account Manager, OCT 2009 - JAN 2014 Conducted proactive sales efforts for the 1 AT&T package, encompassing voice, data, mobile applications, and wireless solutions, to boost customer engagement and revenue. Negotiated contracts for ICBs, RFPs, and association proposals while managing relationships within the account base, achieving successful partnerships and consistent sales growth. Provided expert advice on mobile applications, helping clients improve productivity and enhance brand image. Utilized AT&T systems and processes, including ROME, Phoenix, and SAART, to deliver efficient and streamlined services. Monitored market trends and competitor activities to identify opportunities for differentiation and growth, providing strategic insights for account planning. Collaborated with internal teams, such as marketing and technical support, to ensure a seamless customer experience and deliver comprehensive solutions to clients.ADDITIONAL WORK EXPERIENCEUPSSenior Account Manager, JAN 2004 - OCT 2009Account Executive, MAY 2001 - DEC 2003EDUCATION AND CREDENTIALSABAGrand Rapids Community CollegeBACHELOR OF APPLIED SCIENCESDavenport CollegeAWARDS & HONORSPresidents Club, AT&T100% AT&T100% UPS.ADDITIONAL INFORMATIONLanguages: English,Technical Proficiencies: EaMIS, EaVPN, IPFlex, Advanced network assets, Supply chain and logistics management software, Mobile applications, Wireless solutionsInterests: skiing, golfing, fly-fishing, hiking, spending time with family |
