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Click here or scroll down to respond to this candidateKristinScottPHONE NUMBER AVAILABLEEMAIL AVAILABLEMount Pleasant, NC Street Address
CONTACTSKILLS Dependable and Responsible Basic math skills Time management skillsWritten and verbalcommunication Cash Drawer Management Good Telephone Etiquette Self-Motivated Multitasking Abilities Strong communication skills Friendly and likeable Organized Articulate and well-spokenCAREER OBJECTIVEHard worker experienced in problem-solving, service and time management, strong organizational and multitasking skills, and ready to apply knowledge and skills to any challenge.Operate well in both individual and team capacities, detail-oriented with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company.August 2021 - March 2023Child Nutrition AssistantStanly County Schools, Albemarle, NCDecember 2017 - June 2021Substitute TeacherESS, Albemarle, NCJanuary 2017 - December 2017Child Care WorkerStanly County Family YMCA, Albemarle, NCEXPERIENCEOperate the cash register. Preparing foods according to recipes. Replenished supplies such as napkins and condiments.Lifted, pushed, pulled and transported large loads and objects. Maintained high standards of cleanliness and organization. Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.End of day cleaning such as: sanitizing cafeteria dining tables and seats, sweep and mop dining area and behind the cooking line, and taking out trash to dumpster.Developed creative ways to encourage children to try new foods while adhering to dietary restrictions of special needs students.Provided classroom teacher with written feedback on results of lessons and student behavior issues.Followed existing lesson plans to provide consistent instruction to assigned students.Maintained discipline and classroom control, fostering safe and positive learning environment.Assessed student progress on a regular basis to ensure understanding of content material.Provided positive guidance and discipline for children in a safe, nurturing environment. Developed creative lesson plans to promote learning through play. Maintained a clean, sanitary, and organized child care facility. March 2009 - March 2012Customer Service AssociateSears, Albemarle, NC Observed and monitored the safety and well-being of all children. Demonstrated excellent communication and interpersonal skills when interacting with families, staff members, and other professionals.Provided individualized attention to each student based on his and her needs.Promoted children's emotional development by encouraging respect of others. Demonstrated strong conflict resolution skills when necessary. Organized activities such as games, arts and crafts, music, outdoor play. Maintained a clean and organized play area. Assisted in preparing food and refreshments to children. Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects. Instructed children in health and personal habits and toileting. Assisted with potty training and other developmental milestones. Utilized games, toys, and books to develop and improve cognitive skills and physical abilities. Read stories and sang songs to children.Resolved product or service problems by clarifying customer's complaints and determining cause of problem.Adhered to all established standards for quality assurance purposes as well as safety procedures.Employed active listening techniques to understand customers' needs and provide appropriate solutions. Resolved customer inquiries in a timely manner.Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.Monitored incoming emails and calls promptly and responded within designated time frames.Handled escalated calls professionally while providing a positive resolution for the caller.Displayed professionalism when dealing with difficult customers by remaining calm under pressure.Improved and increased store sales through positive attitude and knowledge of products.Computed sale prices and totaled purchases with POS system or cash register.Built sustainable customer relationships of trust through open and interactive communication.Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.September 2000 - December 2005CashierHarris Teeter, Albemarle, NCObtained and evaluated relevant information to handle product and service inquiries.Researched information related to orders, returns, warranties, repairs., ensuring accuracy at all times.Operated cash register and accurately processed payments, returns, and exchanges. Provided efficient and courteous service to customers. Followed safety standards for handling hazardous materials such as chemicals or cleaning products.Helped restock shelves when necessary to maintain an organized display area.Developed strong customer service skills by providing efficient and accurate service.Utilized problem solving skills to effectively handle difficult situations.Demonstrated excellent customer service skills while interacting with customers in a friendly manner.Assisted customers with locating items throughout the store when needed.Maintained cleanliness of the checkout area by cleaning counters, shelves and windows. Built and maintained positive working relationships with co-workers. Delivered exceptional customer service at all points of contact. Accurately processed customer payments using cash, credit cards, and checks.Provided excellent customer service by greeting customers and offering assistance.Counted and balanced cash drawer at the beginning and end of each shift.Developed strong customer relationships to support satisfaction and loyalty.January 2013Associate of Applied Science in Human ServicesStanly Community College, Albemarle, NCJanuary 2013Certificate in Human Services Technology Substance Abuse Stanly Community College, Albemarle, NCEDUCATIONCommunity Social Work VolunteerVOLUNTEER EXPERIENCEStanly County Christian Ministries, Albemarle, NC Answered phone calls, took messages, copied and filed paperwork, scheduled appointments, helped type up customer files, assigned clients with shopping in the food pantry, and interviewing clients to see what benefits they qualified for. |
